PayoneerReviews 9,946

On sending email to customer support they always respond at end of the week(Friday), on replying by customer you can expect further response at end of the next week. I just experienced it again however it's not for first time for me and my friends...

I run a business over the internet where I transfer money to contractors in various countries. After visiting a seminar Payoneer held, I became convinced that they were the best way to perform this service. I contacted their Business 2 Business department and was referred to a person named Valeria who assured me that she could make sure that my experience with Payoneer paying my contractors was a smooth one. I tried an initial payment to one guy and after a week of sending documents to them, he got his money. Fair enough. So I tried again, sending money to the same guy and one other. Now, 2 weeks and both me and the contractors responding immediately to any request for documentation as well as calling customer support, we still cannot get Payoneer to even comment on why the money is being held. Their customer support is useless and Valeria, the one who promised to make my transactions go through smoothly, no longer writes me back.

Unfortunately, my experience as a customer has also been very bad with this company. I can understand complex procedures which are related to financial service as this, with all its delays, held amounts, etc, which is of course great confusion and disappointment for us as a customer when we are left wondering behind ATM screen why it refuses to dispense our hard earned money.
But the worst is lack of any customer support. A year or so ago I had a situation where ATM did not dispense money citing "technical difficulties" but the amount was debited from my Payoneer card anyway. Since I discovered it only some time later, I could not recall which banks ATM it was, and so I wrote to Payoneer customer support to ask if they can help me to locate missing money... the answer (any answer) still has not arrived...

I was sent a form to fill with requirements on September 29 and I did comply the next day the 30th. My client paid me $455 for a freelance work. But one week past, no update and no funds are showing in my account. I sent an email to the customer support, there was auto notification that they will reply within 3 days, no emails received. So I made a call, I was promised that they expedited the payment, again no update in my account. I am sooooooooooooo disappointed.

Please payoneer, don't ruin your reputation. You were a good company only at the start.

Hi, reference number **************

I am so desperate I don't know where to post this since when I contact them they don't do anything...
I have been using payoneer for 7 months and it worked, no problems. All of a sudden a payment didn't go through, it was send the 16 september (326 euros) and it's still not credited to my account, At first it was marked "processed and loaded", I contacted them now it is written "in process", it has been "in process"for more than two weeks... During that time two more payments were supposed to be send to me, but those two are "pending to be processed", even worse. They don't answer to my questions and when they do it's 4 days later. They asked me to send a bank statement to check my bank details and I did... 4 days ago and still no answers. They waited two weeks to ask for additional information, at first they were saying we did send your money... They don't explain and they don't care, I told them how badly I needed that money and the only thing they did to help is block two more payments, I am paid weekly and I don't know how long I can let this go on, Every week they block my payments, will I ever see my money again?
I am so disappointed in their customer service and their careless attitude, they take sooo long to answer and when they do... useless. It is not like I am asking for their money, I just want MY money, the one I was paid, it is not theirs to keep in case thy have forgotten.

I had $400 in my account from which today i transact $200 then again i transact $200 from atm machine but the money didnt came out and i went home after some hours i checked my account it was showing me that i already took $400 out of ky account so i contacted bank manager he said the site link is down or something so i should contact the company and ask them that my other $200 deducted by mistake i never got it in the first place so can you please help in recovering my money. Thank you

I have requested a payment amount of $50.80 on 09/06/2016 and I still have not received it.They told me it has been rejected by the bank, so they requested me to send a few documents in order to investigate the issue. I've been exchanging emails with Payoneer Custom Care for almost a month now, but it always takes a couple of days for them to reply and no solution was presented to me so far. I just want to know when (and if) I will ever see this money. Reference Number: **************

I want to withdraw money to may bank account, but my balance is under the minimum limit of $200. $200 may be nothing to Payonner, but it makes a difference to me. Now I have to eat ramen and Campbell soup while waiting to the prepaid card to arrive, which takes forever. It's the first time I've got a product not arriving after the estimated date.

I emailed Payonner and received an automatic reply which tells me to log in and click on the link "To view your status and activate your card." Either my eyesight has failed me, or Payoneer doesn't have any editor to check the content of their automatic reply.

In an age when every business try to exceed expectation, Payoneer surely knows how to stand out by pissing people off.

I was planning to use it to receive payments from my clients abroad. After all, this is what Payoneer advertises for. While it worked for one client, the payments of 2 other clients were simply returned to them. No reason told, except that Payoneer has the right to decline any payments without telling a reason. So, how I am supports to use a bank account where i am never sure if a payment will reach me or not? Not to mention the extra work I cause to my clients that have to process the payment again in another way. Payoneer stinks.

I don't know why my account is blocked. No notification email or any information why my account is blocked. I worked as Freelancer for more than 3 years and this is the first time that this thing happened to me. I talk to there agent and worst is, there agent don't want talk to me and they treat me like nothing. No assistant at all. The agent just disconnected the chat conversation.! What a poor service! I even submit a email but it's 3 months now and still nothing.

Few days ago payoneer pending my payment and they demand me to give them some informations about source of payment and money after give this information now everything is good.
I advise anyone that payoneer not scammer they locked your account or pending your payments because maybe your source of payment not legal with payoneer terms and conditions
Another reason that will show payoneer not scammer big companies ( airbnb, Amazon, fiverr) pay to their customers with payoneer and of course this big companies can't deal with scam company!
Thank you payoneer for you best services :)