Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
It was nice Experience With Payoneer customer team. I am really happy using payoneer to collect my earning by payoneer. Thanks again. :)
I am pleased with the support and help provided by Payoneer. Very friendly and prompt. I am pleased with the support and help provided by Payoneer. Very friendly and prompt.
Okey, without problem. Quite polite customer care serivces. If you can not solve the problems via online chat, you should try to call call centre.
Outstanding experience. Its my first time to use but i am very satisfied...
I recommended it strongly. The cs service is very good and polite.
The person who assist me is very professional and not an average joe.
I got satisfaction from the call the rep was very helpful she displayed an eagerness to meet my needs
I have used Payoneer for 4 years now, and i can tell that they have a good services and professionnel support!
The best customer support. Payment is delay sometime but customer support is best.
I am new at payoneer. Untill now everything is doing great. If until 6 month am satisfied with payoneer i will reffer payoneer to my more business parther to join payoneer.
The support team answered all of my queries. I am happy with their prompt replies. Thanks again for the help.
Excellent assistance any time you call. Always willing to go the extra Mile.
Nothing seems to be too much trouble to them
Payoneer is an awesome service enabling us freelancers to collect our payment from companies from abroad.
Great service & support. I am on a big problem with my account on receiving money & cart issue. He just solved the problem for me thanks for the service.
They handle matters professionally and quickly. Both qualities are very important when dealing with finances and handling our payments. I feel comfortable with their service.
Es muy prolongado el tiempo para enviar mi nueva tarjeta payonner tengo un pago retenido de airbnb el cuál necesitó y tiene ya un mes y no puedo retirar mi dinero por la demora de recibir mi tarjeta
Payoneer has surely resolved all my problems of getting payments from customers across the world. It has made freelancing an extremely easy job.
Help is given in a very fast and professional way. My issue was solved in less than 5 minutes. I highly recommend it.
Their agents are very kind and professional, also I am satisfied with their services. I am using their services more than one year and as a newly user I can say I am enough satisfied. Also, I think their commission and yearly maintenance of the account are very affordable.
I am using payoneer services since 2016 and I found payoneer as the best payment solution specially for freelancers of pakistan. I recommend other to use payoneer services.
Answer: Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!
Answer: Christian seriously advising u stay away from them except u have too much money to give to that company, not legit, I'm still chasing Payoner for my money I mean thousands. Don't go anywhere near them. Goodluck
Answer: Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!
Answer: Hi there, I am sorry to hear about this. Please provide the ticket number associated to the email correspondence you had with our Support center. If you are unable to locate this number, please provide your customer ID and email associated to your Payoneer account. Thanks, The Payoneer Team
Answer: The limit is indicated on the site, I think it is about $2500, you m a y be limited by the amount of cash your at will give out per transaction but you can withdraw 2 or 3 t I'm es in one day until you reach the limit
Answer: Hi Zeeshan! Please, DM us with your customer ID, or submit your request using this link https://paynr.co/3stgqCc.
Answer: Hi Bisrat. Sure! Please DM us with your customer ID and we will be happy to assist you.
Answer: Hi Bisrat, thank you very much for reaching out. We are sorry to hear about these difficulties that you are experiencing trying to contact us. Please be advised that you can use this form to get in touch with our Customer Support: https://paynr.co/ask Alternatively, you may provide you customer ID here so that our representatives can contact you. Thank you for your cooperation and understanding!
Answer: Hi Jo! We hope that our Customer Care representatives were able to assist you with your issue. If you still need any help with updating your personal details, please don't hesitate to send us a PM here, we will check what can be done to facilitate the process for you. Stay well!
Answer: In today's borderless digital world, Payoneer enables millions of businesses and professionals from more than 200 countries and territories to connect with each other and grow globally. With Payoneer's fast, flexible, secure and low-cost solutions, marketplaces, networks, businesses and professionals throughout the world can pay and get paid globally, as easily as they do locally. We work under a robust, risk-based compliance program that addresses the regulatory requirements of our services. We also genuinely care about the safety of our customers' funds. Compliance with financial regulations is an integral part of our operations. We believe that right now we are offering competitive prices for the services that we provide. At the same time, we are constantly working to find ways to lower them.