From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I love payoneer, they are the best because have been using it for my online payment, and i can easily withdraw with my card from my local ATM
Payoneer's customer service is always awesome. The chat agents are very polite & professional. I've contacted them more around 5-6 instances but never experienced any negative services. Way to go!
Mark was awesome, patient, professional and courteous. He is sure, a great CS personnel.
He handled my card order placement error and in fact placed the order on my behalf.
Great customer support! Fast and helpful. All my issues were resolved in very short time period. Polite and professional agents.
I've noticed every time I have called and have spoke with different people. They have always been exceptionally kind and helpful. They go beyond expectations.
There is a large disconnect between the communications from the company to its customers in that the Communications prompt the customers do certain things or look for certain links on the website that do not exist. Also functions which the Communications asked the customers to use do not exist where the Communications state they do.
I have experienced many payment modes, but none is best as Payoneer. I have been using PayPal since 6 years, but I am now glad to know Payoneer is much far better than other sources. Thanks and love.
Good she was polite and I have nothing else to add, this part should skiped, Good she was polite and I have nothing else to add, this part should skiped, Good she was polite and I have nothing else to add, this part should skiped,
Thank you for your efficient and professional support of my issue. This timely matter was taken care of within minutes. I would recommend this company to anyone.
I am horrified by by experience with Payoneer. I was "randomly" assigned a card from Belize and have been charged a 1% fee on every transaction I have had with them (whether buying something or ATM withdrawal)--over $250. I was told that "I cannot connected my bank account to withdraw funds" (for no clear reason) so simply withdrawing the funds was not an option. I HAD to spend or withdraw the cash. I was never told that my card was from Belize and would therefore have these fees. The list of fees says NOTHING about this or the possibility of this. When I spoke to them on the phone they said you have no control (and they have no control) over which bank they use or the fees associated and that "they don't need to tell you."
I only encountered the fee issue because I was altered by a text message to look for an email that was never sent (confirmed by Payoneer) that they recommend I withdraw my funds ASAP because they were discontinuing my card with LESS THAN TWO WEEKS NOTICE. (Which means I was forced to pay the 1% fee on every penny I had left with them). When I submitted a help ticket - they never answered (they said on the phone later that they "get too many emails to help everyone") I had a message on my account (no email) saying they had "previously informed" me (never happened) that my "card issuer" was not being supported anymore and they "strongly recommended" that I drain my account.
Horrible company. Unethical, possibly illegal. Never use. Never trust. I'm disgusted.
Outstanding experience! Very professional services. As the support was tentatively answers my request. Overall experience was good and awesome.
5***** I just gave details in the survey So far so good and a big relief to African countries while other outfit makes things difficult payoneer makes things easier for customer
Using for a long time. As always - very professional and high quality service. Recommend to everyone!
So happy to have an account with Payoneer, although I haven't use the service for a long period of time. Still happy to come back.
It was an outstanding experience, although still waiting for a new account.
I will definitely recommend this platform to my friends and brothers in U. S and Canada as well as other parts of the Globe.
The person I talked with was very helpful. He explained that I could not use a post office box, I needed a phyiscal address. Issue was resolved. Thank you
Love the chat! There was very little wait and the customer service Representative was very helpful. He was very polite and was easy to speak. His response time was excellent! Great job!
I was battling to get a replacement card for many reasons. I tried live chat and was sorted out in 10 minutes. If/when the card arrives timeously, I'll be even more thrilled. Thank you
Polite and friendly reps who give concise & accurate information on the relevant subject matter. Waiting time was not long.
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