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Partzilla

Overview

Partzilla has a rating of 4.4 stars from 1,987 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Partzilla most frequently mention customer service, oem parts and fast delivery. Partzilla ranks 4th among Motorcycle Parts sites.

service
271
value
178
shipping
186
returns
83
quality
150
This company responds to reviews on average within 2 days
+102
How would you rate Partzilla?
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North Carolina
1 review
0 helpful votes
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Great customer service.
March 29, 2025

I call to make sure that the part that I was ordering was the correct one for my atv and the guy at the phone guide me through the process professionally.

Date of experience: March 29, 2025
Washington
1 review
0 helpful votes
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Used part poorly packaged
February 25, 2025

After waiting for my part I received a terribly packaged part " that shipped from GA to SC" the packag was falling apart oversized for the yamaha starter relay and was bouncing all around inside the box. I'm honestly surprised it didn't fall out of the shipping box due to large holes.The part appeared to be used I emailed customer service and we'll see what they send me. This was my first time using partzilla and wasn't what I was expecting it was very disappointing.

Partzilla attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 25, 2025
New York
1 review
0 helpful votes
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Just the way it should be
March 22, 2025

I made a small purchase, but it was treated like it was much larger. Partzilla made it easy and simple for me, which is what I view as a sign of professionalism. I will be back! It had been.

Date of experience: March 22, 2025
Hank E. Partzilla Rep
1 month ago

We look forward to helping you again. Thanks for your review!

Virginia
2 reviews
0 helpful votes
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Partzilla always has what you need!
March 20, 2025

Awesome customer service always giving updates on orders which is important to me, fast shipping and always well packaged! Thank you to partzilla and team!

Date of experience: March 20, 2025
Hank E. Partzilla Rep
1 month ago

Your welcome! We're always happy to earn your business.

Washington
1 review
0 helpful votes
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Polaris parts
April 12, 2025

First time ordering got just what I ordered but the shipping was slow I thought, otherwise great experience thanks

Date of experience: April 12, 2025
Arizona
1 review
0 helpful votes
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Factory parts at your door
April 23, 2025

I need some factory new parts for my bike I shopped around and found to be in stock and good price Ordered and arrived very fast Exactly what I ordered

Date of experience: April 21, 2025
Michigan
1 review
0 helpful votes
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Hard to find parts
March 28, 2025

You had the parts for my project bike in stock. While you don't stock a lot of parts for my project bike (1982 Honda GL500) I am glad you had these parts in stock.

Date of experience: March 28, 2025
Florida
1 review
0 helpful votes
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2002 Honda CBR1100XX Blackbird
March 17, 2025

I've been dealing with Partzilla since about 2012, and like the fact that I can still get quite a few parts from them. What I don't like, is $9.95 shipping no matter what you buy if it's under $149! You know things happen, you buy some little something, a few months later you buy some other little something $9.95 $9.95 9.95, so the last time I needed a piston for my rear brake caliper and I just did a Google search and as I thought it might, he may have one a dollar cheaper, free shipping. That's what I was looking for... Sure Partzilla will get my business, but depending on the part I will go elsewhere.

Date of experience: February 12, 2025
Virginia
2 reviews
0 helpful votes
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Great Service!
April 12, 2025

My order was fulfilled perfectly (involving numerous small parts - hardware, O-rings, etc.), so I was very satisfied.

Date of experience: April 11, 2025
Georgia
1 review
0 helpful votes
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Part order
April 10, 2025

Wonderful experience. I don't have time to fill out a 50 character review. This review form is too long.

Date of experience: April 4, 2025
Washington
1 review
0 helpful votes
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Correct6 parts, fast delivery
April 9, 2025

Ordered Service Manual for new Kawasaki Mule (2025)... came fast and covered my machine (new). -satisfied customer

Date of experience: April 9, 2025
Texas
1 review
0 helpful votes
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Flashing Lights
March 31, 2025

Great company to work with. Right parts, that fits perfect. I will be buying more parts in the future.

Date of experience: March 31, 2025
Maryland
1 review
0 helpful votes
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Large variety of parts
May 6, 2025

I wish my parts would be delivered faster I think the reviews are a pain in the rear end

Date of experience: May 6, 2025
Virginia
2 reviews
1 helpful vote
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Same day shipment
April 16, 2025

Order placed on a Friday was shipped on Friday and arrived the following Tuesday. You can't get any better than that.

Date of experience: April 16, 2025
Florida
1 review
0 helpful votes
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Good For vintage motorcycle parts
May 3, 2025

Everything I've order and received has been very good and delivered on time

Date of experience: May 3, 2025
Georgia
1 review
0 helpful votes
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Mickey
May 2, 2025

Great experience, great service and price. Got my part faster than local dealer

Date of experience: May 2, 2025
California
1 review
0 helpful votes
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Great business
April 25, 2025

Items arrived on time and very well packaged. Items arrive in without damages

Date of experience: April 25, 2025
Minnesota
1 review
0 helpful votes
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Easy to look up parts, parts fit perfectly
March 26, 2025

Other then shipping getting delayed a day it showed up in a timely manner and the parts fit exactly how I thought they should.

Date of experience: March 26, 2025
Hank E. Partzilla Rep
1 month ago

Glad you picked us for your parts! Thanks for the business.

Michigan
1 review
0 helpful votes
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Manufacturer cannot read a tape measure
March 5, 2025

Received two spark plug wires that were supposed to be the same thing, however one is somewhat correct on length and the other is 3 inches shorter. Made in China, made to fail.

Date of experience: March 5, 2025
Florida
1 review
0 helpful votes
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Easy helpful
April 5, 2025

It's a great website for my golf cart needs. When I've needed to talk to someone on the phone, they are professional and quick to resolve my issues.

Date of experience: April 5, 2025