Partzilla has a rating of 4.4 stars from 1,987 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Partzilla most frequently mention customer service, oem parts and fast delivery. Partzilla ranks 4th among Motorcycle Parts sites.
Very pleased with my shopping experience. OEM diagrams are very detailed and Partzilla stocks many parts. I have placed several orders and have never had a problem.
I need some clutch cover bolts, but couldn't find them any place else but. Parts diagrams make it easy to find the parts you need. Shipping was fast and I have my side-by-side back on the trail.
When I order from Partzilla, they are quick to mail out my order and for me to receive. When I need a part, I appreciate how quick they are to get the part to me. I could not find a part on their site, I called in, and they were very helpful and pleasent a
Been using Partzilla for yrs. I have several different bikes and I love the online parts manuals for my bikes. Makes it easy to get the right part the first time.
Paid for expedited shipping from Partzilla. Com.
Their 3rd party vendor shipped it ground.
Before delivery, had them commit to issuing a return label because I was able to find a vendor who would provide next day delivery on the same part.
Once the product did arrive, many days late, I used the pre-arranged return label.
Once the product was returned to the 3rd party vendor, I received a refund for less than what I originally paid. Refund should have been for the total out of pocket cost of doing business with partzilla. Com, which actually cost me more than just the cost of the part if you consider lost production because of non-delivery, rescheduling customers, and my customer trust/credibility factor. I will never purchase from partzilla. Com again. I will purchase from a vendor who has control over shipping product and who I can trust will do right when things go sideways. Edit: contacted by partzilla. Com and refunded balance of out of pocket expense. +1 star. So from 1 star to 2 stars. Would have been way easier if it went like it was supposed to go. Never used the part, never opened the box, the whole thing was an exercise in futility.
I needed to replace my mounting pad under both foot-wells on my 2014 Polaris sportsman 850 HO. I noticed I was missing a screw and a nut, so I ordered it along with the pads. The screw you sent me is way too short. Now I need to take a ride to my local hardware store and try to match it up. Not a big deal but I value my time. Now I have to find time to go to the hardware store. Just a little annoying.
Partzilla says my part shipped Monday. It's Saturday morning and UPS tracking says they haven't received the package yet. 5 days. Partzilla, what does shipped even mean to you?
This package was shipped via UPS Mail Innovations. Occasionally, UPS does not scan these packages. The package was transferred to USPS for delivery. Tracking indicates this package was delivered on Friday, 5/2/2025, via USPS.
This is the third time this has happened. My part says it's available and in stock I press order, everything goes through and then a day or two later it says the item is no longer in stock
We have reviewed your order and show the order was placed via our website on 04/23/25. The order shipped the same business day, and was delivered in 2 business days on 04/25/25.
Was lured in to sign up for free shipping. Spent my time to do it then the code I received was rejected during checkout. Should have stopped and went somewhere else but already spent 30 min filling my cart. I was suckered out of $10 I had to pay for shipping.
We do apologize that you experienced issues with the code for free shipping. We have processed a full shipping refund back to your original payment method. Please allow up to 3-5 business days for the refund to appear in your account. In the future, if you experience issues with a coupon code, please reach out to us directly so that we can assist you. We offer multiple ways to reach out customer service team. You can reach us by phone at 229-584-0046, by text at 229-800-4096, by email at customerservice@partzilla.com, or on our website by selecting the red message icon in the lower right-hand corner of your screen.
They have just what I need and shipping was quick. I would definitely recommend them if you are looking for OE parts at a competitive price.
I looked at the installing video that was very helpful. I noticed that the installer was using taper bearings which are better than the OME bearings. The parts website should even me more options. I'm returning what I have and get the upgrade kit.
No one has a better parts look up or more parts in stock. Unfortunately shipping is usually very expensive and very slow. Small things like washers and bolts can cost as much as $20 to ship and as long as 2 weeks to receive.
I need bolts so i could replace my hazards on my zx6r 2007. And I got them now it looks a lot cleaner without them.
I have a couple of older ATV's. Partzilla always has the parts I need. If I can not find I can start a chat and they always know and can give me the right parts
Calld to see if parts were in stock, and to see how soon I could get them with expedited delivery, was treated politely, and respectufuly, ordered my parts, chose expedited delivery, and recieved them in ample time.
We're always glad to hear that our customer servive team can help out our valued customers. Thanks so much for your business.
Partzilla's parts search is very helpful in finding the correct parts and provides the diagrams to insure we can locate all the parts needed for service and repairs.
The online parts ordering system is excellent. Much better than your competition. I haven't had to wait more than a few days for parts and really like the notifications.
Glad you've found it pretty easy to get your parts. We hope to earn your business again.
Your website made it very easy to find the parts I needed and I received them in just a few days
Answer: Please call our customer service team anytime for your return shipping label. Our number is: 877-473-4595.
Answer: Yes, we can ship to Saipan. We recommend Northern Mariana Islands at checkout. Shipping rates will depend on how much you buy and how fast you want it. In general, shipping ranges from $11.99 to $58.99 if the order is under $1,000. If your order is over $1,000 we will contact you with the freight cost after you place the order.
Answer: Hi Shane, We are sorry for the delay. Please send us your order information at loyalty@partzilla.com, and we will look into this immediately.
Answer: We have been put in line a couple times... we are now in line as the 186 person... Really? My son has been messaging customer service several times... Why is it so difficult to get a label and an answer to a question?
Answer: Hi Erlend - We are working on a resolution to the issue and I appreciate your patience. With the holidays, things are taking a little longer than expected, but we are trying our very best to turn your 1-star review into a 5-star review. Give us a few more days.
Always nice to hear when our customer service team can help out one of our customers. We appreviate your business.