Partzilla has a rating of 4.4 stars from 1,989 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Partzilla most frequently mention customer service, oem parts and fast delivery. Partzilla ranks 4th among Motorcycle Parts sites.
After searching for the engine seal through the local dealer with no luck, I decided to do the research on my own. You folks had what I needed and received it 2 days later. I couldn't be happier. Thank you.
I dropped my machine at a local repair shop for a needed repair. Their parts were going to take two weeks plus to arrive. I asked for a list of parts not on the shelf. I ordered and received them from Partzilla in 5 days. I also saved about 25% on the cost of parts. I have a trip planned and could not wait a month for the machine to be repaired. Now I will have it back like new in 10 days. Thanks Partzilla!
Didn't fix the problem, but i'm just kinda throwing parts at it, and I needed another key and there was no cover on the original key. But wanted to replace it. Anyway, I am chasing why it blows the 10 AM Ignition fuse. So I think I have a wiring problem somewhere else but I will buy parts from here again when I need them.
I received one of my items ordered with a different tracking number two weeks after I placed my order. The original tracking number status said "delayed", yea delayed, it still has not arrived. I called Partzilla Customer Support and the ordered items arrived in 3 days!
I paid for fast shipping. The shipping department shipped usps ground advantage. Shipping that way USPS had no obligation to get it here quickly. I paid for the quicker shipping so it would get here before the weekend. But that didn't happen did it? No. Partzilla don't offer the faster shipping if you're not going to actually do that. After all that I just said, the customer service was awesome! They refunded my extra $4.
Watch the availability of all parts, if you really need your order to ship and there is a part that comes up out of stock when trying to fulfill, the entire order will be held until that part comes off backorder. Diagrams could be laid out better, if you are not sure what sub category a manufacture groups a part under it can take a while to click through without being able to scroll through the diagrams.
Had a rapidly moving grass fire melt some of the plastic and rubber on the Honda Pioneer. Used the part number diagrams and schematics to order replacement parts. I broke the orders up into smaller orders that still qualified for free shipping, and tried to keep in stock orders separate from non stock items. Partzilla was very helpful in that one part was on back order with Honda, with no expected ship date. They cancelled that line item for me and shipped the rest of that order. Great service, all the parts have shipped or already have been received.
I gave them only 4 starts because I have to use my phone app to complete my order. With my computer's browser, it won't accept my address for some reason. I tried using my CC and PayPal, but I get the same result.
Was referred to Partzilla by my bike mechanic for trim pieces for my 2004 Goldwing. After looking around the web they were the only ones I found that had the OEM nameplates that were not cheap plastic with bad adhesive. The nameplates came packaged in a container that would be impossible for a shipper to damage and fit perfectly.
Received the part but it is not the correct one. Does not fit my bike. I ordered the correct one for my model and year. Started the return and was asked to send vin number. I did and also a photo why the lever won't fit. It's been two weeks and no reply…
Answer: Please call our customer service team anytime for your return shipping label. Our number is: 877-473-4595.
Answer: Yes, we can ship to Saipan. We recommend Northern Mariana Islands at checkout. Shipping rates will depend on how much you buy and how fast you want it. In general, shipping ranges from $11.99 to $58.99 if the order is under $1,000. If your order is over $1,000 we will contact you with the freight cost after you place the order.
Answer: Hi Shane, We are sorry for the delay. Please send us your order information at loyalty@partzilla.com, and we will look into this immediately.
Answer: We have been put in line a couple times... we are now in line as the 186 person... Really? My son has been messaging customer service several times... Why is it so difficult to get a label and an answer to a question?
Answer: Hi Erlend - We are working on a resolution to the issue and I appreciate your patience. With the holidays, things are taking a little longer than expected, but we are trying our very best to turn your 1-star review into a 5-star review. Give us a few more days.