Online Ticket Express
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Online Ticket ExpressReviews 877

3.7
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Online Ticket Express Reviews Summary

Online Ticket Express has a rating of 3.7 stars from 877 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Online Ticket Express most frequently mention great experience, customer service and purchase tickets. Online Ticket Express ranks 11th among Tickets sites.

service
23
value
23
shipping
22
quality
23
GB
1 review
1 helpful vote
Follow Fenula D.
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My husband was looking forward so much to watching Tottenham vs Southampton, so I booked the tickets in advance and got them 4 days before the match. We had such a lovely time, good seats and all. I just went back to this website and booked tickets for the Hotspurs' upcoming match against Liverpool on the 30th.

Date of experience: March 24, 2014
Germany
1 review
0 helpful votes
Follow Chloe F.
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Great Match last night! Bravo, Messi! I am still in Spain, where I am staying until the end of April, so I booked two tickets for each match, yesterday’s and the re-match on the 16th. I’m still excited - and so happy I booked through them, as they delivered the tickets to where I am staying in time. Also, the seats were exactly as booked and payment was easy. Will see when they send me the tickets for the next match. Cheers!

Date of experience: March 24, 2014
GB
1 review
0 helpful votes
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Man City 5 Fulham NIL! I honestly do not know whether I’m more chuffed they lost or because we scored five goals… But I am even more chuffed about the fab seats we had and the ease of booking and paying. We got the tickets in time – I gueess three days before the date is the norm. Fact is that it all went exactly as planned. Winning was the real icing on our cake :)

Date of experience: March 23, 2014
GB
1 review
0 helpful votes
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Booked long ago as a part of a planned birthday bash, so went to see Norwich v Sunderland. Seats were good - this is how it should be. Shame those Canaries scored 2 goals... Anyway, I will order again as the tickets arrived on time and overall good experience.

Date of experience: March 23, 2014
GB
1 review
0 helpful votes
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Spain, Here I come!
March 23, 2014

Spain, Here I come! Going to see Villarreal v FC Barcelona on April 27. This is the only reliable site around in terms of pricing and user experience. Judging by how quickly they called and confirmed my booking, I can only hope they will ship the tickets just as soon.

Date of experience: March 23, 2014
GB
1 review
1 helpful vote
Follow Jerry D.
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This company is a complete mess. Not one thing that they say is the truth. We used them for two different matches. Both times the tickets were delivered well after they said, and just in time for the match. Plus, they do not answer or respond to phone calls or emails when there are issues. The last set of tickets we got were completely wrong, arrived the night before the match, and they were closed so there was nothing to do. We had also been trying to reach them for days to confirm or get a status as the first set was also bad. I would never use or recommend them to anyone.

Date of experience: March 21, 2014
Richard D. Online Ticket Express Rep
over a year old

Thank you for your feedback.

We truly am sorry this has been your experience.

We will look into this and offer you a solution.

Although the tickets did arrive in time for the match, on both occasions you booked your football tickets through us - we still aim for higher levels of service.

We serve hundreds of customers each month and receive numerous thank you notes, feedback, comments and reviews - here and elsewhere.

We would very much like to resolve this issue to your utmost satisfaction.

Thank you
Richard Dawes

crm@onlineticketexpress.com

GB
1 review
0 helpful votes
Follow Robert F.
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Highly recommended!
March 20, 2014

Highly recommended!
Went online in search of footballtickets at a decent price. Found this site and read through the reviews about them. Booking was really easy. My tickets for the match between Chelsea and Arsenal just came by the morning post. A bit close, but they did tell me in advance to expect the tickets about three days before the game. So I can say they have reliable and efficient service. Will book again. For sure

Date of experience: March 20, 2014
Wisconsin
1 review
0 helpful votes
Follow Robert F.
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Looked around quite a while for reasonably priced tickets for Sunderland vs Crystal Palace and found exactly what I was wanted here at this website. If the tickets do indeed arrive on time, and if I do get the seats I ordered, then this will have indeed been worth it. So far, I am confident. They sent the confirmation email quite soon after the booking process, which was simple and straightforward. I will post again otherwise.

Date of experience: March 6, 2014
GB
4 reviews
4 helpful votes
Follow Thelma R.
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This site was recommended to me by a friend by saying: "The best site for getting tickets for any game, any time". It lived up to it's expectations because next week I'm going to see Tottenham v Cardiff.

Date of experience: February 27, 2014
Germany
8 reviews
7 helpful votes
Follow Michael D.
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Was looking forward so much to watching Norwich v Tottenham, so I booked the tickets in advance and got them three days before the match. We had such a lovely time, good seats and all. I just went back to the website and made another booking.

Date of experience: February 26, 2014
Sweden
8 reviews
9 helpful votes
Follow Peter A.
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I can still remember the fab seats I got the first time I booked from them. Since then, I went online many times - always a good experience.

Date of experience: February 26, 2014
GB
2 reviews
1 helpful vote
Follow George M.
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Last time I booked through them, the tickets to Real Sociedad vs. Bayer Leverkusen were waiting for me in my hotel just like they said they would. Excellent service. This site is safe, reliable and above board. Just booked with them again.

Date of experience: February 25, 2014
Hong Kong
2 reviews
2 helpful votes
Follow Gladys F.
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We have been calling onlineticketexpress.com quite a lot over the weekend, to book tickets for the Capital One Cup Final. Being Sundrland fans, we asked for away seats. Each and every person we spoke with was fair and personable, always making sure we understand where the seats would in fact be and how it all works. Very impressive.

Date of experience: February 25, 2014
Germany
1 review
2 helpful votes
Follow Roger A.
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Recently, my wife surprised with me with wondeful seats at the Chelsea vs Man UTD match, which she bought on onlineticketexpress.com. When I found the tickets in our letterbox I spoiled the surprise a bit, but I really loved it! I saw you have all sorts of venues in addition to sports on your website, so I will surprise her too when her birthday comes!

Date of experience: February 12, 2014
GB
1 review
1 helpful vote
Follow Natalie P.
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I was very nervous on getting the tickets only couple of days before the match, but i was explained on the process with the customer service dpt.
Tickets arrived on time, also received a tracking number to track my package.
It was great...

Date of experience: February 1, 2014
GB
1 review
2 helpful votes
Follow Lucasz P.
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I drove to UK with a friend to see a match after we book tickets.
The tickets were waiting for us at the hotel we were staying in.
And also the Customer Service Dpt. Called us and updated us about the delivery.
It was a great match... And great service.

Date of experience: February 1, 2014
GB
1 review
1 helpful vote
Follow Betty L.
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We flew from Canada to see a match and we had a great time!
The tickets were great, we could see everything...
Tickets were delivered in time and waiting for us.
The Customer Service was available to answer all our queries.
Great Service!

Date of experience: January 25, 2014
GB
1 review
1 helpful vote
Follow Marla F.
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My husband was bugging me to go to a soccer match with him while we are traveling abroad. So i wanted to surprise him by getting tickets. He didn't have a clue, only when we arrive to the hotel and was handed with an envelope with the tickets inside...
He was blown away...
We really had a great time, and I didn't have to worry about anything. The customer Service Dpt. Update me with all the details and delivery.
I'm very pleased with the service I got...

Date of experience: January 25, 2014
GB
1 review
1 helpful vote
Follow Nancy F.
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My friends and I wanted to get tickets for a match in London. We bought the tickets online. We knew that there might be a chance that we will not seat together.
But surprisingly, we all sat together, we had a great view of the stadium and it was a lovely experience.

Date of experience: January 18, 2014
GB
1 review
1 helpful vote
Follow Brett S.
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I ordered two tickets for my wife and I, it was a surprise...
Was a bit nervous since it was the first time I bought tickets online, but then I received some calls with updates about my tickets and delivery was on time.
We had a good time...

Date of experience: January 18, 2014

From the business

Online Ticket Express Guarantee the best tickets prices since 1994. Buy all football tickets with the best seats online. Secure Payment & Tracked Delivery!


onlineticketexpress.com
Madrid, MERS, Spain