Online Ticket ExpressReviews 877

I went to see the match between Portugal Sweden thanks to the OnlineTicketExpress.com website. It was pretty easy to order online and their sales department reached out to me online and even called me to offer support. I took this as a very positive sign, and in turn had no trouble placing my order. I received the tickets via courier the day before the match and luckily the delivery department had even called me to confirm the address due to the late release of the tickets. Excellent service.

DO NOT USE AT ALL COST. THE COMPANY HAVE BEEN INVESTIGATED IN ANDORA, MALTA, AND NOW THE UK. YOU ARE AN IDIOT IF YOU DO. A GROUP OF US WAS CONNED BY THIS COMPANY IN DECEMBER 2012. We filed a case in Andorra but they could not find the managing director or the ID has no registered address. The company has accounts in Malta and other EU countries but they are constantly closing the accounts and using bogus names that cannot be accounted for with no permanent address. THIS IS A BIG SCAM. DON'T BE SO SO DUMB.

I bought tickets to a Real Madrid vs Real Valladolid game in Madrid for my boyfriend who came all the way from South Africa. I made sure to buy good tickets which were suppose to be Category 1, long side tickets which cost 98 Euro each.

The tickets which were delivered to the hotel the day before the game were 40 Euro each tickets and right at the top in the ceiling.

The company was uncontactable over that particular weekend. They eventually responded to an email two weeks later with some generic nonsense. I just want to know what happened to all the money I spent as I did NOT get what I paid for.

It's not right to do this to people but karma comes around.

I will not just leave this!

DO NOT SUPPORT THIS COMPANY!

YOU WILL LOSE YOUR MONEY OR NOT GET WHAT YOU PAID FOR!

In January 2013 I purchased 2 tickets for Liverpool vs Chelsea game on the 21st April 2013 and paid almost Eur600 for them. As soon as I entered my credentials on their site I got a phone call to help me with the ordering process and they gave me a sterling service up untill I gave them my money! As soon as I paid I heard nothing else from them. It took me weeks of badgering just to get some kind of reply via email, and still it did not confirm my ticket purchase. I had to go through my bank to request a copy of the purchase agreement. I bought flights and accomodation in liverpool (approx a further Eur1500) and travelled there (from Malta). Tickets were supposed to be delivered to my accomodation. No tickets arrived. During a call with one of their reps, I was told that their 'agent' did not deliver and they had no tickets for me. They wanted to give me tickets to another game in another state! I insisted for a full refund and they said its not their policy and they cannot. They said I can use the money on another game some other time! - BEWARE - credit has an expiry date of 180 days and only 50% can be used against ticket prices! STAY AWAY FROM THIS COMPANY! Ticket prices are tenfold inflated and you never get what you pay for. They are also operating from other sites. I cannot understand how in todays day and age these companies are still allowed to operate! Their terms and conditions are 100% in favour of them and go against all consumer rights!

We ordererd three tickets for the Arsenal vs Reading match on 30th March in advance and paid around 414,- EUR.
When being in London we got an email that they could not provide us with the tickets as the provider failed to deliver them to our hotel.
Since then we are trying to get the money back and - being lawyer by myself - already have considered legal action against this "company".

Keep away from thinking of doing business with them!

Michael

BEWARE!

Before you decide to buy tickets - check all opinions on this website. Check all reviews of happy customers (they only reviewing sport ticket websites, and are extremly happy about using them -> most of reviews written on the same day). I decided to use this website around 2 years ago, and didn`t get tickets. My bank refunded me money for tickets, but I lost money for going to Manchester and had to watch match in pub! My whole experience is described on review from April 2013. Don`t use those SCAMMERS! Very hard to contact them, but if you check any tickets online and leave your phone number they will ring you straight away to inform you there is high demand and only few left.

Waste of money and nerves.

Purchased Copa Del Rey tickets from the website, paid a huge some for the tickets. They did deliver the the ticket, however not the seats the online support or the phone support had indicated that we would get. The catagorization on the website doesn't make sense, VIP Gold and Platinum, doesn't mean much! I bought the VIP Platinum tickets and ended setting in the corner of the field at an angle that is very hard to watch the game from... Very bad seats compared to what was explained, ruining the entire experience.

My recommendation- don't ever purchase anything from this site!
We bought tickets to the match Arsenal Vs. Westham, which was suppose to take place at boxing day 2012. We flew from Israel to LOndon to see the game, but few days before our arrival the game has been postpond. We've been told we won't get our money back, because those are the terms. O. k.
We asked them to deliver the tickets to the new game (which took pace yesterday, Jenuary 23,2013)
We called them all day and at the costumer service we've been told that the tickets will arrive later, and that they will call us with a answer later on.
Off course they didn't call, or texted. We tried calling them all afternoon but no answer. We didn't get those match tickets.
Few minutes ago my husband called them to understand why we didn't get the tickets o at least got a phone call, they told him they tried to reach him few times but he didn't answer (that's a lie- he didn't get any phone calls)
And that they sent us an e-mail before the match that a representative is waiting with our tickets outside their office. Needless to say- we didn't get any e-mail of that kind.
Because of their story, they won't return our money.
I'll never ever buy tickets from them again, and i hope so will you...

I too was conned by these people. I paid €3200 for 2 tickets for Bayern v Chelsea Champions League Final. They contacted me the night before to tell me I would need to pay an extra €3000. It took me 5 months and Visa head office and solicitors letters to get a refund. I have been pursuing them since with the authorities, the Andoran Government told me they have had many complaints on the company and were taking action against them but they have now moved to Malta. I will continue to pursue action against them there - Chelsea fans never forget. - John, Ireland

I paid $517.00 for 3 tickets for my family who have gone to London to watch to a Chelsea - Aston Villa match. I received a telephone call at 5:30 am yesterday morning to be told that the tickets will not be delivered to the hotel as promised; their supply was no longer available but that I can get other tickets by adding 65 pounds/ per person if I wish. I demanded a full refund and was told someone would contact me at a later date. It was absolutely clear that this was a huge SCAM and it was too late to undo. Visa will not reimburse the sale as I had approved it with them.

Scam - don't buy tickets from website. They offer tickets they d on't have. Customer service is non-existant once tickets are sold. Say will despatch 3 - 5 days before event. No communication until day before when rang to say let down by their suppliers but if i paid another £125 per ticket i could meet someone outside the ground. No way after reading reviews. Convinced no tickets would show. Phone was then put down and my order details immediately erased from their website. No mention of refund - but will fight all the way to get money returned. Never again - please don't buy tickets from this site.

I was really frightened not to get my tickets for the Real Madrid´s match against Celta from Vigo in Santiago Bernabeu´s stadium on the 20 th october! After i had finished my transaction i had the bad idea to look for the reliability of this site... I nearly panicked because of the reviews! We were going to London and Paris, from Uruguay (South America) with my son of 21 years old in his first time to Europe. Ending our trip in Madrid for one day his last breath taking experience would be watching this match! When in the morning I rang my hotel in Madrid where we were arriving in the night...(the match was the next day)it was a pleasure to find out that my tickets were there for us.! I can´t say people who rank this site as a fraud are wrong but i imagine that more people had good experiences and never wrote about them... normally when you are very angry about something that didn´t come out as you expected everyone tends to write, but not when results are positive! That´s why i, m´writing today my review, i wouldn´t be fair if i didn´t!