MyTripReviews 2,603

Absolutely shocking. Do not book with these - avoid at all costs. Our flight for July has been cancelled so contacted these tonight after already trying twice and being on hold for 45 mins each time and getting sick so hung up. Tonight I persisted... For two hours. I eventually got through to someone after an hour and a half and was passed from pillow to post four times. Over 2 hours later, (the picture shows this) spoke to someone who said we can't change our flights - despite receiving an email from them saying that we needed to call them to change the flight as it had been cancelled. (After I enquired with Norwegian air, who we were supposed to be flying with.) I ended up requesting a refund because they couldn't change the flight (no other option) and was charged £30 to request to refund. F*** knows if I will receive the refund. I am so so annoyed and upset.

Can´t do enything to help there costumers. A simple name adjustment was inpossible. Blamed the Air company, but its 3 party who is suffer. Watsh out for this company. I even try to sen a clip. But is inpossible. :(

Disgusting service, deceive customers, do not respond to requests, do not follow elementary laws.
I ordered a ticket with the ability to change dates. I paid extra for this service.
When it was necessary to change the date for a month, I was refused under the pretext "We have problems with network"!
I spent more than 4 hours to get through to them!

My airline canceled the flight and refunded My Trip due to me booking through them. My Trip has not released the refund and told me that are keeping 30$ of it due to handling fees, even though they do not list them in the fine print. I would give them a zero if it was possible.
And people wonder why the world is so angry...

I wish I had checked the reviews before trying to book airline tickets with mytrip.com. I never got a confirmation email, didn't get a booking or confirmation number when I finished entering my credit card information online, and couldn't get through to the company for help. I tried requesting help online using their website, but never got a response. I called 3 times, and each time I was on hold for an hour until I was disconnected. I am in the process of disputing the transaction with my credit card company. Never again! Can't believe I fell for this scam. The company is fraudulent.

They take your money cancel your flight then refuse to give you your money back. They charged me 100 pounds extra for flexible booking insurance They cancelled my flight and 1 year later I am still owed 700 pounds

Arranged my trip details, but upsold us on reserved seats and automatic check-in for our flight, neither of which was delivered. The airline said that I had to pay them directly for these options. The Mytrip support people said it wasn't available, but when I requested a refund for the undelivered service they said everything was a one-charge fee and that they couldn't refund my extra charges for the reserved seats and automatic check-in. All agents you speak with (when you can actually get one) are in India. A fraudulent organization that I advise against using.

Please do not use this travel agent. I am sure the way my refund is being avoided by them has been done to numerous customers. Let us make them pay for this by putting them out of business too for all the frauds they have committed. Their customer service reply also showed apparently that they are playing games and trying to frustrate their customers.

Onze reis ging niet door naar Thailand vanwege Corona.! 8 jan, kregen we bericht dat ze het geld hadden aangevraagd. Daarna niks meer van gehoord. Wij reageren 8 april maar weer eens of er al schot in de zaak zit wat denk je! Ze hebben al 60 dagen niks van ons gehoord en we komen niet meer in aanmerking voor teruggave. Terwijl ze toen melden dat we geduld moesten hebben. 1138 euro hadden we betaald. CRIMINEEL ZOOTJE!

I found mytrip.com through Kayak, and decided to book due to the fairly low fair. While going through the booking process I noticed a red flag when asked to purchase my carry on luggage in the price of $100... I selected it and was just about to purchase when I just couldn't ignore the fact that that price was extremely high... I became more alarmed when I tried to edit the itinerary and take off the luggage, and it would not let me. Something told me to go directly to the airline site. To my NOT surprise the luggage price was really $30... they are ripping people off..

My travel tickets has been canceled since May 2020, Mytrip has indicated that the refund request has been communicated with the airlines and still pending for almost 1 year now!

I have communicated last week with the airline trying to expedite the request, however; the airlines indicated that the refund request never communicated with them by Mytrip, and if so, Mytrip has a short number to their supervisor to expedite if needed.
Calling Mytrip back to share the airline feedback, or even trying to use my tickets, however; they did not accept my feedback and asked me to keep waiting.
They using COVID pandemic as a reason to justify they lake of performance or trying to decrease their financial impact due to COVID.
Advice... never use this agent...
Bad communication, lake of performance, non-transparent, bad customer service.

Booked a flight with mytrip. The flight ended up being cancelled. After refund, mytrip kept $30 as a 'credit card fee'. They ended up providing me with nothing and basically stealing $30 from me.

Never ever again will I book a flight with them. They took advantage of this pandemic like sharks by taking money out of their clients with any cancelled flight... I had to fight for month to see my money and they only refunded me 69£ out of at least 150£ (my flight to come back got cancelled). Where is the rest of my money? I don't know...
I wish we were more protected as travellers when these things happen. I have learned my lesson though and I invite you guys not to book through Mytrip.com if you don't want to loose your money, you time and your energy.
Attn Skyscanner: you need to stop working with them, you are encouraging your clients in risking to loose their money. Please read your clients reviews about Mytrip.com. I am clearly not the only one...

Ayant été testée positive au Covid, j'ai du annuler mes billets d'avion. J'ai informé Mytrip plusieurs jours avant mes vols, afin qu'ils annulent mon voyage et étudient mes possibilités de remboursement. Cela fait 7 jours que je les contacte par téléphone pour obtenir ne serait-ce qu'une attestation d'annulation à transmettre à ma banque! AUCUN RETOUR. Suite à ma demande, l'un des agents m'a raccroché au nez, un autre agent m'a envoyé l'email suivant qui ne répond absolument pas à ma demande: "Selon votre demande d'annuler la réservation, on à annuler le segment de voyage et on a transmis votre demande de remboursement a notre département concerné et vous répondrons aussitôt que possible."

I bought tickets in January for a trip in July that was cancelled due to COVID. I have been waiting since then to receive reimbursement. The status of my booking hasn't been updated since September and is is not possible to contact anyone from the platform. Delays due to the context are understandable but the lack of communication and transparency are not acceptable and show how little this platform care about their customers and users.
Very poor quality of customer service.

NIEMALS HIER BUCHEN!
0 Sterne!
Wir haben am 24.2 einen Flug gebucht, der am 8.3 seitens von MyTrip storniert wurde. Einer der Flüge wurde gestrichen, sie können keinen Ersatz anbieten und müssen die ganze Buchung stornieren. Wir sollten die Mail mit dieser Info betätigen, was wir umgehend getan haben. Nun 3 Wochen später, immer noch nichts. Nach telefonischer Rücksprache hieß es, wir müssten 30EUR Gebühren bezahlen um unser Geld zurück zu bekommen! Das ist Abzocke!
Finger weg von MyTrip! Flüge finden nicht statt und man bekommt sein Geld nicht zurück!

Completely fraud agency. No one answers your phones and emails—horrible services. I couldn't get my money back after six months while the airline canceled the flight without prior notice.

Weeks ago, I booked a return flight on Austrian Airlines, through mytrip.com.
Two day later, mytrip.com wrote me that the flights did not... did not fly anmore!
mytrip.com offered an inconvenient alternative, that I accepted.
I am still waiting for a confirmation from mytrip.com (!)
Austrian Airlines are telling me that they can't do anything because it is not in their hands...

Recommend that you do not use mytrip.com. They refused to issue a cash refund or a travel credit when governmental COVID-19 travel restrictions refused to let us board our aircraft or to land at our destination EVEN THOUGH the airline policy allowed for issuance of a travel credit. Recommend that you buy your ticket directly from the airline instead. Sure wish we had done so.