MyTripReviews 2,603

Do not use this travel agency!
They do not answer calls, not available to change flights even when you've paid extra money to be able to do so!
They are all rude and couldn't give a... about any inconvenience caused and will fight you for the refund they say they can provide in 8 or so weeks time!
I actually have no idea how these thieves haven't been shut down as a third party for major flight bookings yet but until they are, do yourself a favour and do not give them any more money to fund a fraudulent con company! And please make official complaints to outside sources where you can to!

Extremely poor service. My flight was cancelled by Oman airline and they also cancelled the entire route from Saudi to Kathmandu; a clear case for a refund. I'm now waiting over 1 year and Mytrip are no longer providing biweekly updates. Called their staff and got the usual nonsense statement, plus soon realised that noone was handling the case, or had contacted the airline in months since o paid the additional money to manage.! This is not a professional company and it would seem they have taken money under false pretence, with no result and no accountability.

Absolutely shameful. I paid for a round trip fee for a checked baggage and they only paid for one way, so I had to pay the airline again. I opened a claim with my credit card company and they DENIED that I purchased the round trip checked baggage fee. Meanwhile I have the confirmation email from them proving I did. I'll be fighting this until I get my money back. Never again. What a disgraceful business--use their service at your own risk. The money you put in may not be refundable and they sure as hell aren't going to help you with that.

Never forever thinking of using their services again(: lack of responsibility! Difficult to contact when problems occurred.

MyTrip have an infinite amount of customer service advisories who are clearly employed as creative writers. On a flight booked over a year ago and which was cancelled due to Covid 19, I have had many enjoyable hours both waiting on the phone and emailing the company for a refund. It seems that many others too have this pleasure as the standard response is that it all takes time, the airlines are not paying out and lots of wonderful banter along those lines.
If you are not into these additional perks of booking with MyTrip and actually genuinely want to get on a flight and *gasp* actually fly, I would recommend that you don't book with them. Their prices entice you seductively, their emails pat you on the back like an old familiar, and then they look stunned and hurt when you ask for your money back.

If you genuinely want to go somewhere, have no time to indulge in chitter chatter and don't want to waste your money, I suggest you try another firm.

This company wrote to me informing me that my flight to Barbados had been cancelled by the airline and that I should reply to the email so they could begin processing my refund. Well, I replied to the email but never heard from My Trip again. This is despite several follow up emails and phone calls that are never answered. I am now going through IATA to see if they can force the refund. I would not recommend My Trip. They are cowboys.

This is a copy of my review from TrustPilot. I feel the need to raise awareness about this pathetic firm so that fewer people lose their money. I made the booking in Feb. 2020, now it is Feb. 2021, and Mytrip.com did NOTHING to help me preserve the value of this booking. Initially I planned to rebook for summer 2021 and Mytrip.com asked $400+ extra on top of what I originally paid for the booking ($600). That is 2/3 of the original booking and clear price gouging. And even to get this unfair offer I had to call countless number of times. I had a similar booking with the same airline placed with a different travel agency and they eventually negotiated a travel credit voucher from the airline valid for 3 years. I clearly stated to Mytrip.com that I want them to do the same, but they hang up on me and never return calls and this is going nowhere. There is 1 year deadline after which the booking is no longer eligible for refund/rebooking, and it is 10 days away from today. If someone starts a class action suit I will happily join.

Avoid this company like the plague! They did not refund the money within the agreed time despite the airline refunding them the money almost immediately after the flight was cancelled. After trying to contact MyTrip on numerous occasions to get my money back, telephone and email with no success I contacted my bank for help to recover the money. After this I received a partial refund with MYTrip saying I could receive the difference if I told my bank the matter had been resolved! Stay away from this company, pay the small extra and book direct with the airlines. They are a scam at worst or totally unprofessional at best.

My flight was cancelled over 5 months ago due to covid-19... after several phone calls still nothing has been done, still no refund and it seams like noone really cares... my advice-AVOID!

My sincerest advice is that you never book with MyTrip. I read plenty of bad reviews prior to booking my trip, but unfortunately I did not take the advice and I strongly regret it now. Long story short, this is my experience:

My flights got cancelled by the airline. As it is a top class airline (Emirates), they refunded the passengers immediately. In my case however, I haven't received anything after 2 months of persecuting Mytrip to process it. Every now and then they tell me they will do it within the following weeks, but it never happens. If you request proof that they are still pending the money from the airline they won't facilitate it.

Contracting the Customer Service either by phone or email is a nightmare. Unfriendly Indians at the other side of the line, with bad manners and very little willingness (nor capability) to help.

I have spent so many hours fighting to get my money back and I have got nothing but disappointment and very bad manners.

If you need them forget about
You will lose money
No cooling off period.
They said don't apply for them.
I called 5 hours later, and no chance.

If I could I would rate it 0! Bought a flexible ticket, tried to add changes 3 days before my flight, no one from customer service did anything to help me! They haven't even replied! Its a scam and a joke of a company. Don't use it!

I got my flight cancelled and have been trying to reach you and get support for 5 HOURS. I keep on getting calls cut or getting contradictie indications (change of process, need for the airline to do a step, change of instruction, now supposedly reach the solution department but the line cut AGAIN). Can you just call me back rather than let us wait 50mn for each call which doesn't lead to a solution?! *******085

My flight got cancelled back June 2020 and they still haven't got my refund the staff are not helpful and are telling me to contact the airline directly what a joke this company is and I would never in my lifetime use or recommend this company to anyone. The telephone helpline well you have to wait at least 45 minutes to get someone to answer your call and even then everyone you speak to gives you different directions they used to send me status update for my refund and even that stopped back in November the 15th. My last resort is to take them to court to get my money back which I'm in the process of doing

I booked for 6 to Florida, due to fly out in June 2020, then Covid happened. Tried to get a refund for £2850 for several months, but was told on numerous occasions that I couldn't. I eventually got speaking to someone who told me that I was due a refund, and even then when I was speaking to the rep, I got an email reply to a request I'd sent that morning, saying that I wasn't due a refund! The rep on the phone simply told me to ignore the email! A really disorganised company, except when they're taking your booking. No postal address to contact them either, very dodgy! I eventually got a refund 7 months after the cancellation of the flight. FYI a work colleague was booked on the same flight, but through a different company, and he got a refund after 3 months. Please just AVOID Mytrip. The stress of it all has helped me lose a few extra Christmas pounds though.

Absolutely disgusting. Due to government guidelines flights were not permitted to portugal for non residents. Yet if you cancel they sent email saying that i have confirmed cancellation and do not get refund. If i dont cancel and clam back through credit card they say you just missed your flight. And the customer service is s**t. £800 down the drain.

I wished I can give zero stars. Totally a fraud company ignore it they are trying to get money from you.

While I had taken a reservation modification insurance, Mytrip offered me to change the flight at a price that is higher than the selling price of a new ticket bought from the flight compagny. This is really a fraud on quality of goods and services. I cancelled my flight and Mytrip tells me that it can't refund the airport taxes. This time, it's a fraud under the french law of March 17,2014 (article L113-8 of the Consumer Code) comitted by Mytrip