MyTripReviews 2,589

Booked with mytrip.com on 11th of june and found out there some error in my surname sent them an email asking to correct this error same day of booking and followed with my passport copy as they request. Since that time no one contact me at all and i keep sending them emails for updates with No REPLY AT ALL!
Now a days any company using customer care and support in their business the first thing you asked to valuated this company ithe level of customer SERVICES and support they have and as you read here the support services is below ZERO
PS. when i read some review down here i found some replies from mytrip.com team for some complaints and other review with no comment from the team! Is that mean the Complaint true and they will not solve their problems!

I am with everyone else who considers this disreputable company to be skirting around the edge of a greedy scam merchant. Totally impersonal and unhelpful, slow to respond, and everything costs a pile of money. You want to make a change? Forget it unless you have loads of cash to throw away - they call it a "fine". Do not book anything with this appaling excuse of a company - go anywhere else, or better still, use the airline. I hope this pathetic bunch of losers go bust as soon as possible.

However, as soon as you need to do anything else, such as something as mundane as add and pay for check-in luggage, this websites throws you back into the stone age: You cannot see up front how much it will cost, you first have to fill out a form, then it will take a day or more before they email you back, then they expect you to pay through the link they send within 15 minutes or your request gets canceled, then you have to call them, and then you again have to pay through some email immediately, and even then you still don't get the baggage added immediately.

With other online travel agency, this would take only a couple of clicks, you'd be able to do all of this in one visit to their site, and the whole process takes only minutes. With mytrip.com instead, the whole process takes DAYS and lots of back and forth between the website, email and phone calls. Not good.

I am dealing with Mytrip.com as we speak and the experience is HORRIBLE! I have sent several emails, talked to three different "agents", two when I called the *******926 number in France and one person in Greece... no help. The UK number is not in service (surprise!). These people are scammers, their webpage is misleading and it keeps increasing the price of the ticket as you go, so it ends up being 15-20% higher than originally stated. So, whatever other ticket you find on the internet and think that Mytrip is cheaper, do not kid yourself. It will end up costing you more. And if you have to change or cancel, you will pay dearly. If you decide to cancel your ticket completely, not only will you lose all the money (forget about those taxes that you sometimes get back) THEY WILL CHARGE YOU $58 on top of that to CANCEL! The cost explanation for my cancellation was made so complicated that I gave up trying to understand midway through... quotes are in USD, Euros and New Zealand Dollars! Although there was never any mentioning of NZD in the original quote. My advice is STAY AWAY FROM Mytrip AND THEIR MOTHER COMPANY IN GREECE e-TRAVEL S.A. ONLINE TRAVEL AGENCY! They are there to scam you with small print and get your money.

Hi, to anyone considering booking a flight with mytrip as in http://www.mytrip.com/.

From my experience I would strongly recommend to find another way to book your trip.

It did cost me lots of money, time and nerves. The people working at that company aren´t reliable in responding or reacting on complaints. I wrote a letter of complaint and never received any response. At the end after already having payed lots of money for rescheduling a ticket on top of the actual price I decided not to use the ticket I payed for at all because it was so much that I could have bought a new ticket all together without feeding more to mytrip. The feeling I got was that this company trains their employees to scam unknowing customers into unreasonable fees like flight fee leeches. The Company Mytrip.com certainly does not put their priority on satisfied customers. I do hope this review helps others to be spared from an unpleasant holiday experience.