MyTripReviews 2,603

SAS preceded my refund in December 2020. Since almost one-month Mytrip keeps on hold my money refund. Scandalous, poor service, whenever I call for an explanation, MyTrip agent would feed me with another policy. They will never call you back. As it stands, I haven't got my refund after seven months. MyTrip never kept their own words. Counterproductive, unreliable and untrustful. I would not even remotely use any of their services in the near and distant future.

My flight was canceled. But i am still waiting to get my back for a long time. Unfortunately this website always say the same lies and they are not interested in you. NEVER GET A TICKET ON THIS WEBSITE. OTHERWISE YOUR MONEY IS STOLEN.
Exactly this company must be closed.

The airline I booked through MyTrip cancelled my flight in March 2020. The airline has returned the money to MyTrip but they're refusing to return it to me! It's been 10.5 months so far & I'm still waiting!

I paid for cancellation protection and still need did not receive any refund or voucher. Worse, their responses were copy paste and completely useless. Terrible company. Will never use them again. Disgusting.

On December 23,20 we bought two airline tickets worth 1863. 99 euros on Mytrip. However, we have not received anything, no tickets or ation. We have been in contact with Mytrip, but they indicate that the money has not been received while the money has been debited from our account. Our bank has conducted an investigation and has come to the conclusion that the money has arrived 100% sure and the payment went well. As proof from the bank I have received an inquiry number with which the payment should be found by Mytrip. I feel very ripped off, it's a big amount and they don't help me while I have proof of it!
GIVE US BACK OUR MONEY YOU THIEVES!

International flight was canceled because of covid-19. Airline had canceled their flight but mytrip continued to state flight was not canceled and would not give me refund. Even after mytrip emailed to call for a refund because flight was canceled, they said flight was not canceled. Asked me to call airline several times to get permission/confirmation that flight was canceled and have it documented on the ticket. Did that but mytrip folks never saw. After several days (over 8 hours of total call time, each time wait time was over 1 hour) of calling, was able to get a refund for the ticket only after the date of departure after several angry speeches that mytrip sent me email saying the flight was canceled. Even, so, got charged cancellation fee. I never have written a review before but felt people should know and avoid mytrip at all cost.

I purchased 4 tickets for myself, my husband, my son and my daughter. The airline cancelled the return flight and mytrip sent me an email asking if I would return the day before. I accepted. They reissued my itinerary but forgot my son!? I have been calling with no answer and when I finally got through after 90 minutes the lady hangs up on me. She doesn't call back. I call them thinking maybe we got disconnected. After getting someone else after 1 hour the first thing I tell him is please call me back if we get disconnected he said he would. I gave him my order number and explained the problem. He claimed they never reissued new tickets and I said let me pull up the email you sent me. HE HUNG UP AND NEVER CALLED BACK. I now have three tickets and no ticket for my 10 year old son. They don't repond to emails either. I will be calling my bank to dispute because it seems as though we won't be able to travel now and if I can't get them on the phone I doubt they will issue a refund.

I just got an automatic email saying my complete booking was cancelled. I had 4 flights and one of them was cancelled by an airline. The Mytrip has no means to change or reschedule the ticket, they simply cancel it!
I had to contact the airline and change by myself and luckily got the ownership of my ticket;)
No changes or cancelation was allowed anymore to be done by Mytrip...:)
NEVER BUY WITH THEM!
No email answer or custumer hotline available.
Refund with them can take months

The airline canceled my return flight due to bad weather. I called mytrip.com's customer service which made me hold for over 3 hours, then after speaking with me for less than 1 minute, transerred me to the rebooking department where I was on hold for over an hour. He then said the flight appears to be operational from his system so there is nothing he can do. (airline staff was with me on the phone confirming to him that the flight has been canceled) You guys left me stranded at a foreign place. I would give -5 stars if I can.

Mytrip responded to my grievance by confirming their company policy of leaving their customer stranded without recourse should there be any changes to the flight made by the airline that are outside your control. In addition they buried such unsconcsionable policy in extremely long terms & conditions that they know customers would not read and shifts the blame entirely to you.

Simply put, they are saying it is your fault for being Mytrips' customer and they rub it in your face without shame.

Mytrip's sneaking practices should not be rewarded with anyones' business and we should protect ourselves by avoiding being Mytrips customer. In reality, the ticket price was the same as if I directly booked with the airline. It was just that I went to a remote location and didn't know which airline I can take and Kayak redirected me to Mytrip.

This horrifying experience is my lesson learned and I hope by sharing this here, I can save you from a potential nightmare that you are sure to encounter if you booked through Mytrip and the flight got changed.

Their customer service is next to none and their sheer shameless attitude really made me wonder how Mytrip is still in business. I don't even know how they got more than 1 star review, they are probably mostly fake paid reviews.

Total scam. Dishonest. Liers
If you call, they ALWAYS keep you waiting for at least 2 hours no matter day or time. Then they bounce you back and forth from person to person until they tell you the airline company has the right to the ticket which is another lie. Then they tell you let me transfer you to my supervisor and that's when they hang up on you.
Please DO NOT BUY FROM THEM

I wish I could give zero to these thieves.

They advertised a price on their website, which I took and put my credit card down only to find out (after I've clicked pay) that the price has increased. This is a trick they always do. They lure you in with the low price and only after they got all your info and credit card numbers, increase the price.

This time I said "no" since I Wasn't happy with the new price and closed the browser. I then found out that they have charged my card already, and guess what, when I called them an hour later they said we have to pay 75AUD cancelation. Can you believe this? They charged my card without my consent and now I have to pay them to correct their mistake after wasting hours on them.

Avoid at all costs. They cannot be trusted

I booked a flight through Mytrip from Milan to Rome on November 7th, and a week before that date my region (Lombardy, Italy) was put in lockdown due to the coronavirus I did not even have the possibility to leave my town therefore this flight was lost due to perhaps a major cause.
I contacted Mytrip to receive information about the possibility of being able to use that ticket for another date or possibly get a tax refund, or something that could help me not "miss" that flight.
Instead none of this was possible and therefore my ticket was lost and so was my money.
Delusion, disappointment.
I want to clarify that on November 21 I had the same flight (same route, same airline) but booked directly from the Alitalia website and by contacting their customer service I was given the possibility of being able to reuse it within 1 year.

I was on the phone, on hold for 45 minutes, spent 20 euros! On fees, the guy answers the phone and after talking for 9 seconds he hungs up!

THEN, he calls back and passes a recording! Literally a guy saying "hello can you hear me, call me back, what's you name"

They pass by as a Portuguese agency because they have a +351 number, but it is an indian agency that redirects all the phonecalls to wherever they are.

I AM SHOCKED WITH THE LEVEL OF INCOMPETENCY AND HOW BAD THEY DONT CARE ABOUT CUSTOMERS