MyTripReviews 2,603

I had flights booked with this company that I was unable to travel on due to the England national lockdown in November 2020. I was told I myself had to speak to the airlines to arrange refunds, which I did, one from BA and one from easyjet. Both airlines of course said I was entitled to a full refund and that they would send the money back to etrip.
Etrip are insisting they have not had any money from easyjet despite me sending proof that the money was returned to them on Nov 3rd (14 days ago at time of writing). They have refunded me the money from BA minus a £30 'admin fee', despite me arranging the refunds myself.
This means from a booking costing £72, I have received £1 back. They have stolen £70 from me. Oh, and the only way to contact them is by calling a number that charges you a fortune, so I have a huge phone bill to pay too.
AVOID THIS COMAPNY!

What a terrible terrible experience booking with myTrip.com!

The frustration holding on the phone for 20+ minutes more than 10 times within 24 hours, and calls being dropped (in purpose I suspect) were too much. Astronautical canceling fee of $75 even within 24 hours after booking which airlines promised refund without charge, but here is another evil thing about myTrip- mytrip uses their credit card instead of customer's to book flights with airlines, so the refund goes back to their account, then the customer stuck with them with no guaranteed change or refund. Is it even legal?

What an AWFUL AWFUL online travel agent!
Do yourself a favor, avoid with all cost!

Horrible experience
Really bad experience with this agency, my flight got cancelled because of Covid19 in March and we are in November and I'm still waiting for my refund, they just give me excuses about it when the airline already refund them the money and they are obviously refusing to give my money back.

Horrible experience I would never recommend to anyone this agency.

Hopefully, this will help someone to avoid to buy a ticket from them before is too late, do not trust this company.

Disgraceful and opportunist! AVOID! Absolute shambles!
Well, my reservation code is L5NX3A. Flight gets cancelled due to the pandemic and you call them for a refund and the6 tell you they have £30 admin charges. What a rip off! So I have just been on the phone with them again and they have told me that if the airline cancels 5 times due to the pandemic, I will be charged £30 fee 5 times, plus the difference in fees and basically my credit will dry out without flying anywhere! OUTRAGEOUS! I have requested a refund and I really hope I will get it back within a year as have been reading other reviews about them with people unable to get their money back since late 2019. I always booked directly with the airlines or Expedia and thought I can give a chance to another company this time. Never again! Don't take the chances and go to reputable guaranteed money back platforms or you will regret it dearly. This is only a money trap and a total rip off during tough times and all for doing nothing. Admin fees? Give me a break. Why didn't Expedia charge me admin fees for the same situation? Are your admin people spitting out 24kt gold with each word they speak out on the phone? Plus they have no clue and they're not in sync with the airlines. I have received email from the airlines a week ago that the flight has been cancelled but these people are sending me a flight confirmation email telling me to get ready for my flight and to have a safe journey. Absolute shambles!

I booked flight with mytrip for an air asia flight. Air asia cancels the flight. Since booking was not through the airasia.com website I have to ask refund from mytrip.

FIVE emails to Mytrip remain unanswered.

Telephone contact after waiting 40 minutes to get connected to an agent: Mytrip says they have to get approval from Air Asia first. They also tell me that in case of refund 30€ will be withhold for cancellation assistence.
DO NOT EVER BOOK USING MYTRIP

I was planning a trip for 4 days with a departure on 31/10 what was my surprise when at the airport they told me that my tickets were for November 7th. I had to pay an extra $ 200 for the exchange. I'm sure that I booked tickets for 31/10 and already in the process of paying for website date has changed, I did not check the return date in the confirmation email, I could not even imagine that, Be careful when buying tickets on this service.

Please do not use mytrip for any travel needs. My mother in law booked a flight and payed for a additional checked luggage, however the airline stated no extra luggage was purchased. Mytrip also tried charging her card with unauthorized charges, and thankfully resulting in her credit card company putting a freeze to the card.

Please people just book directly with the airline company or use a more legitimate company! It's not worth the trouble/hassle. Listen to these reviews, I wish we did.

Wanted to change my flight destination because of the riots happening in Portland. I called them about changing my destination. They said it was not possible, but could allow me to fly to Portland anytime within the next year. They said they would send me a confirmation email, but never did. I then find out my ticket is still scheduled for the original flight dates to Portland.

I tried calling Alaska Airlines to help with my issue. They were willing to exchange my ticket for me, but said it was locked on Mytrip's end. When I called Mytrip back, they said there was nothing they can do. I even told them Alaska Airlines was willing to change my ticket for me, but they didn't believe me. When I asked them to contact each other, the Mytrip agent said "we don't have time for that." The agent said they'd leave a note for Alaska Airlines to allow me to make changes to my flight but never did.

Alaska airlines also said Mytrip paid them with Mexican pesos.

Do NOT trust Mytrip. They're a scam business and will take your money.