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From the business
Mytrip.com is an online travel agency, where you can book flight tickets, find hotel and rent a car all over the world. Moreover you can find useful information about flights, airlines and most popular destinations in Europe!
MyTrip Reviews Summary
The company has garnered a mixed reputation among customers, with positive feedback highlighting its affordability, ease of use, and efficient booking process. Many users appreciate the clear information provided about ticket inclusions and the ability to compare prices. However, significant concerns have been raised regarding hidden fees, unexpected price increases during the booking process, and inadequate customer support. Issues with flight changes, refunds, and ineffective communication have also contributed to dissatisfaction. Overall, while the company offers competitive pricing, its customer service approach appears to require improvement to enhance user experience and trust.
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Easy to access. Too many items to navigate before selecting preferred payment.
I cancelled a flight due to death of one passenger.
I provided a copy of the death certificate and 10 days later I still have not received the refund.
I contacted Mytavel through the online chat 3 times. The agents provided scripted responses and did not answer or address my queries.
A supervisor was meant to call me but 2 days in and I still have not received any calls.
The service leaves alot to be desired.
This site does not provide free 24H or 48H rebooking / cancellation like other websites. Terrible customer service
I was able to book on MY TRIP with no hassles and hard time. This is an outstanding site thru KAYAK.COM. This is the BEST! Guaranteed
Well this is my 1st time with Mytrip and there s not much to say at this time. Hoping that everything is going smoothly, the trip, traveling, seats i have chosen and the foods. This will be the first time i ll be on thie airline also, thanks!
Mytrip very cheap and very easy to use. Highly recommended.
They delayed issuing the E-Ticket. So, I called them, they said they want more money in order to talk to the airline in order to issue the E-Ticket. I told them that was the price of ticket when I booked it and your sent meconfirmation and invoice. I told them you are in breach of contract between me and you
Only issue I had was with trying to book using Apple Pay. I kept on getting an error so I had to input my card info directly. But everything was smooth after that
Thank you for wonderful service highly appreciated
Práctico, fácil y buenos precios.
Necesito que tengan la posibilidad de recibir ofertas de aereos
Way too many add-on service that I have to opt out before being able to buy.
Verdict:
* customer service is useless - they will promise much, waste your time, deliver nothing
* avoid this company
Story:
I booked a flight in Vietnam, the airline changed departure time by 4.5 hours that was not working with my other connections. I contacted mytrip customer service next day (2+ weeks before the flight) - customer service promised to fix the situation, as "the airline has changed the departure by more than 4 hours and we should be entitled to a full refund". A week later I called again - same promises, not much happened. I bought another set of tickets with another airline and notified mytrip that only a refund is an option.
After arrival in Vietnam I visited the office for that local company, but they refused to disclose any details on their communication regarding a refund and referred me to mytrip.
3 more times I contacted mytrip - more empty promises that they are working on the issue and will fix it all ASAP, however - something new was their email communication suggesting me personally to contact the airline for a refund. AND refund could only be some points issued by that airline company, but not cash.
Outcome:
2.5 month after my initial request - no refund, no (useless) points, 5 calls/chats, plenty of empty promises - mytrip is silent.
At every time I'm checking out your prices are not secured. From one second to another your prices changes.
It was difficult to wade through all the "airport options" to find my San Jose trip. I found it difficult or impossible to exit that window. I was tired and didn't want to wade through all the extra options.
Love this site! Best Prices and the booking process is quick and easy!
You already choose the flexible option without me doing it and therefore charging me something that I didn't want it. On top of that it wasn't easy to theorically solve that. I hope I see my money soon. This is such a theft.
I need confirmation. Please send me the confirmation
**Easy check out and easy to navigate system. Many thanks!**
Some of their ticket search engines include taxes and some do not. The same is true with their own web page. Be aware of this "anti competition" tactic. Mytrip should insure that the TOTAL price caries through to the final price. It would make ticket shopping much friendlier.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members