On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Mytrip.com is an online travel agency, where you can book flight tickets, find hotel and rent a car all over the world. Moreover you can find useful information about flights, airlines and most popular destinations in Europe!
MyTrip Reviews Summary
The company has garnered a mixed reputation among customers, with positive feedback highlighting its affordability, ease of use, and efficient booking process. Many users appreciate the clear information provided about ticket inclusions and the ability to compare prices. However, significant concerns have been raised regarding hidden fees, unexpected price increases during the booking process, and inadequate customer support. Issues with flight changes, refunds, and ineffective communication have also contributed to dissatisfaction. Overall, while the company offers competitive pricing, its customer service approach appears to require improvement to enhance user experience and trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Bien pero cambio el precio a ultimo momento
First flight delayed 4 hours so I missed my self transfer connection. Went to the chat on My Trip and explained I had trip protection, asking how to proceed. All I got back were programmed responses based on key words in my requests. Worst response was "maybe just cancel your flight". I needed the first flight. What i needed was help with my transfer flight. And canceling it would get me a refund from the airline.
Overall Good experience in Application and better price and easy to find the options
Love the traveller-friendly interface. Much prefer this to easyjet.
Good service and great place to find commendable ideas for travel
Still haven't received my refund from another trip.
Nor have I been able to talk with anyone personally.
Good afternoon, I have not received a ticket, my order number is 1067-323-608. Please send the ticket. Thanks!
Up until now, my experience with this site has been very pleasant. The booking process was smooth, the options were clear, and I haven't encountered any inconveniences so far. The interface was easy to navigate, and I appreciated how all the necessary information was presented in an organized and accessible way. It made planning my trip much easier and less stressful. I feel confident that everything is in order, and I'm genuinely looking forward to the upcoming journey. I hope the rest of the experience, including the flights and customer support if needed, continues to be just as positive.
It took me 10 minutes to find my flights and pay for them. The layout of the website is aesthetically pleasing and easy to navigate!
Says ticket confirmed but doesn't show my ticket. I didn't receive my flights tickets just the itinerary
I bought a flight to Menorca from Madrid with a Barcelona flight, but the flight from Madrid to Barcelona doesn't exist, I'll never buy from here again.
I paid slightly more to use MyTrip because they had better reviews than similar agencies, but that was a mistake I seriously regret. I booked an itinerary with two different airlines. There was a minor typo of one letter in the name on all of the trips, and with one of the airlines there was a major typo of 3 letters this last typo was caused by the MyTrip system. I went to customer service immediately with the problem and they said it would be escalated to another department that would resolve the problem. They charged an additional fee of 44.00 USD and said that they had to escalate it to another department which would make the change with the airlines or contact me in 1-2 days. The department never contacted me and I went back to customer service three times every couple of days, and each time they gave me the same statement and said that they could not contact this mystery department within MyTrip directly. I will now likely not be able to board my flight and will lose all the money paid for the trip. This company is a black hole. Do not use them.
Went somewhat smooth, had difficulty understanding format but it was alright. Could be a bit more user friendly.
Accurate and straight forward response from each purchase site
Booking a flight on this site has been very easy. This is my second time doing so.
O agenție e evitat cu orice preț, dacă anulezi zborul indiferent de motiv nu m-ai recuperezi bani.te mai și pune sa suni tu la wizz air chiar dacă este treaba lor so facă.
All good... easy site to use. Booking was easy. Where is your login button?
Is a VISA required for EGYPT? There were MANY options for ADDITIONAL purchases, no mention of PASSPORT or VISA Requirements ALSO, I was on the EGYPT AIR WEBSITE,,,, what happened? HYJACKED?
Easy to book but baggage is expensive. After reaching the payment, suddenly it change from
Intial charge
Whoever designed and approved this amount of optional services and the ways to suggest them to buyers - i hope you get diarrhea every evening unless you decline said diarrhea in writing at the nearest post office every day
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members