MyTripReviews 2,595

Hello,

I Booked a hoilday through them, on their site once I paid it stated "error". I spoke with one advisor who stated they took my money however ticket hasn't been booked, they stated they will refund me 3-5 days.

I called my bank they said "the defo took your money"

I called the company back again spoke with someone different who confirmed "we took your money please allow upto 3 5 days for refund"

I said to the lady "cant you book the tickets. For me you've took my money and left me without tickets she said NO".

I went online booked with a different company.

30minites later - they sent me my tickets.

I called back saying YOU confirmed my didnt wasnt Booked, I booked with someone else? Give me my refund?

They said we will refund you however we will take 90quid?

It's an ongoing investigation... they stated they will listen to calls. I'm still waiting.

Please stay away.

I will be taking it further.

Absolutely ridiculous company, wish I had seen the reviews before booking. Took me 3 hours the first day I called them for refund as we had 5 tickets and could not fly to India, due to regulation changes. They said we need to speak to Air India even though we gave our money to this company. I am sure since the country has banned travel, there should be an easier way to deal with this. Had to call again and reached them after 2 and half hours. An arrogant agent on line. I bet this website is run from and underground basement of some stupid little brats not living in real world, its amazing what kind of crap companies are given licenses to serve people now a days.

Please don't get any flights through this company! We are in Norway airport and due the situation, the country is almost shut down. This company did not allow us to take an earlier flight and tried to charge us more than the initial price of the flight. They are taking advantage of situation that is very global and dangerous. We need to come back to our countries. They are only looking to make money from customers. Please don't buy anything from them, be careful. The customer service is horrible didn't look for a win - win and treat was really bad the person also was Iliash.!

In Februry 2020 I booked go and back flight brussels to Catania for mid March 2020. Due to the Corona virus outbreak in Italy the trade fair I was attending was cancelled.
Mytrip, despite Alitalia (the airline I was to travel on) stating that they Do refund airport taxes, would not refund one cent.
When I tried to change my ticket to Italy to a later date, Mytrip's and the customers service refused to followed the rules of the customers service. The original airfare was AZ 151 and the flight cancelled 3 times because of the governement and the epedemic situation in Italy. MyTrip never communicate any changement of my travelling and Today I can not go their because of the virus and they don't want to realise a refund, they are not answering to any mails or phone calls.

Mytrip is the worst online travel agency ever. I Will NEVER book through them again and I'll really think twice about booking through a 3d party in future. This is an unethical company who steals your money.

It is impossible to get any information like an email address or even office address for this business forget about finding a name for any of their employees if they have any, because the names that they gave to you on the phone are fakes.
Once you research them (something I obviously should have done before swiping my credit card) you will find they hide all comments on their social media like Facebook so one cannot see or write what other consumers have said about them. Mytrip is not transparent and have no interest in customer service nor fair consumer practices. Their South African phone numbers redirects you to a call centre based in India or Africa (unfornutely they can not speak your languages) where the operators work off scripts. You are dealing with a ghost company. Once you give them your money it is guaranteed you will never see it despite the circumstances.

WHJFBL

Mytrip is an unethical online travel agency. It is impossible to get any information like an email address or office address for this business - forget about finding a name for any of their employees. Once you research them (something I should have done before using my credit card) you will find they hide all consumer and public comments from view on social media like Facebook so one cannot see what consumers have said about them nor have your own comments visible. Mytrip is not transparent and have no interest in customer service nor fair consumer practices. Their UK phone number (I live in Europe) redirects to a call centre in India where the agents work from scripts. So you are are dealing with a ghost company. Once you give them your money, guaranteed youll never see it again irrespective of circumstances. I suspect the majority of positive ratings for Mytrip on Trustpilot was posted by the company itself.

Absolute lying company. Nothing but selling lies. Dont book with these people.

First i had to pay them 20 euro to request them to take care of a special seat for my 8 month old daughter. I paid they didn't arrange.

Second they sold us a return flight from Shanghai to munich to Amsterdam with Lufthansa. The flight got canceled by Lufthansa but this company is not paying.

Mytrip. If you want this review removed: do what lufthansa told you to do and pay out!