Mytrip.com is an online travel agency, where you can book flight tickets, find hotel and rent a car all over the world. Moreover you can find useful information about flights, airlines and most popular destinations in Europe!
The company has garnered a mixed reputation among customers, with positive feedback highlighting its affordability, ease of use, and efficient booking process. Many users appreciate the clear information provided about ticket inclusions and the ability to compare prices. However, significant concerns have been raised regarding hidden fees, unexpected price increases during the booking process, and inadequate customer support. Issues with flight changes, refunds, and ineffective communication have also contributed to dissatisfaction. Overall, while the company offers competitive pricing, its customer service approach appears to require improvement to enhance user experience and trust.
This summary is generated by AI, based on text from customer reviews
Great Service and super friendly website. Will be purchasing here in the future
Very helpful and efficient. Some of the options should be included in the price - like a standard seat selection fee.
I had to try 3 times to get the reservation done, says time out
Really good prices for the tickets, fast and easy to navigate website, varios booking and assistance options
Very informative for possible hiccups in booking flights with multiple airlines. Very helpful with providing solutions as well with multiple different options.
Your website makes booking long and painful process. Its not a pleasant experience
The process was quick and easy. Looking forward to a good flight
I booked a flight on June 19th 2025. But NEOS flight has cancelled the flight. When I asked for compensation then turned me to my trip, when I asked my trip as I booked my flight from them then they told me that I have to contact NeOS flights. Both are ridiculous. I beg you please don't book any flight from my trip they are scammer
Easy to use. Booking step by step is well clarified. Not sure if there is frequent guest benefit as a member
Very nicely organized. The only thing I would do better is explain the self-transfer procedure.
Excellent, I recommend to use MY TRIP, cheap tickets, and very easy to access.
Will definitely book again.
Too many questions/options/additional charge at the time of checkout and that too for certain items that we take for granted such as an SMS for flight delays, etc
This is the most disreputable company I have dealt with. They advertise one thing and scam you with a higher price.
Answer: flights@mytrip.com although don't expect a timely response (if any)
Answer: NO! They won't provide any service, unless you pay a penalty. Even if you need assistance for a situation that is outside your responsibility. This is really the type of sales an marketing organizations that ads nothing, just takes commissions and turns away when they need to deliver. Stay away!