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MyTripReviews 2,589

3.0

From the business

Mytrip.com is an online travel agency, where you can book flight tickets, find hotel and rent a car all over the world. Moreover you can find useful information about flights, airlines and most popular destinations in Europe!


mytrip.com
Founded in 2007
Sugar Land, TX, United States
+238
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MyTrip Reviews Summary

The company has garnered a mixed reputation among customers, with positive feedback highlighting its affordability, ease of use, and efficient booking process. Many users appreciate the clear information provided about ticket inclusions and the ability to compare prices. However, significant concerns have been raised regarding hidden fees, unexpected price increases during the booking process, and inadequate customer support. Issues with flight changes, refunds, and ineffective communication have also contributed to dissatisfaction. Overall, while the company offers competitive pricing, its customer service approach appears to require improvement to enhance user experience and trust.

This summary is generated by AI, based on text from customer reviews

service
775
value
738
shipping
516
returns
642
quality
692
This company responds to reviews on average within 7 days
Lebanon
1 review
0 helpful votes
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Wonderful web to use
June 17, 2025

Excellent, I recommend to use MY TRIP, cheap tickets, and very easy to access.
Will definitely book again.

Date of experience: June 7, 2025
New Jersey
1 review
0 helpful votes
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Too many questions/options/additional charge at the time of checkout and that too for certain items that we take for granted such as an SMS for flight delays, etc

Date of experience: June 6, 2025
California
1 review
0 helpful votes
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Run do not walk
June 17, 2025

This is the most disreputable company I have dealt with. They advertise one thing and scam you with a higher price.

MyTrip attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 6, 2025
New York
1 review
0 helpful votes
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Price jumped 43$ while booking it
June 16, 2025

Price jumped 43$ while booking it. Not sure if it's part of a gimmick

Date of experience: June 6, 2025
Minnesota
1 review
0 helpful votes
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It was too hard to navigate all the extras. Then at the last minute after i paid, they said the price went up. There was no cancel button. Then it said it would take up to 3 days for my flight to be approved. I could have booked it directly on the plane's website for the same price but with less hassles.

MyTrip attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 5, 2025
Pennsylvania
1 review
0 helpful votes
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Price increase when ready to book
June 15, 2025

Price increase when ready to book. This is the 2nd time I've seen it on this webpage and wonder if you always do the same thing. In future I wont use this company for this reason.

MyTrip attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 5, 2025
Sri Lanka
1 review
0 helpful votes
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This website was good before but this time I had to use 5 bank cards and didn't go through. So I had to use PayPal for the payment.

Date of experience: June 5, 2025
New York
1 review
0 helpful votes
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Terrible customer service
June 15, 2025

Worst travel agency I've ever dealt with. The rep I dealt with was extremely stubborn. After a mistake on their end during the booking, they wouldn't give me a simple courtesy change of name.

MyTrip attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 5, 2025
Ecuador
1 review
0 helpful votes
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Good Experience very fast and very good, very nice good good

Date of experience: June 4, 2025
Botswana
1 review
0 helpful votes
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I purchased a return flight ticket to Lusaka from Gaborone. I left Gaborone on the 27 April 2025 and was to return back to Gaborone on the 14 May 2025. Upon arrival at the airport I was told my flight to Gaborone is cancelled and rescheduled to 16 May 2025. On the 16 May I was told to buy a new ticket to Gaborone since I can't use the cancelled one. Am kindly asking for a refund.

MyTrip attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 14, 2025
Israel
1 review
0 helpful votes
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Like clear notice: you will not be charged again with Ryanair

Date of experience: June 3, 2025
California
1 review
0 helpful votes
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Very quick and easy process
June 14, 2025

Very quick and easy process. We're very satisfied with the experience, so far.

Date of experience: June 3, 2025
Texas
1 review
0 helpful votes
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The customer service was very helpful. They got right to the point and helped me out very fast.

Date of experience: June 3, 2025
California
1 review
0 helpful votes
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One of the worst experiences ever took me forever to pay for the ticket. Not sure it is because I am not in my home country.

MyTrip attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 3, 2025
Florida
1 review
0 helpful votes
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So far so good, i will write more after the trip, system is fast and friendly and clear

Date of experience: June 3, 2025
Washington
1 review
0 helpful votes
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Pretty lengthily but am finally relieved to have secured my ticket.

Date of experience: June 2, 2025
Illinois
2 reviews
0 helpful votes
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Not simple at all, but was able to purchase my ticket. Thanks

Date of experience: June 2, 2025
LA
2 reviews
0 helpful votes
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A bit complicated but okay!
June 12, 2025

A bit complicated but okay! I didn't like the extra cost added at the end!

Date of experience: June 2, 2025
Florida
1 review
0 helpful votes
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Wonderful service
June 11, 2025

I needed to change my dates and the service was perfect. Thank you.
They are very kindly and very helpful

Date of experience: June 1, 2025
New York
1 review
0 helpful votes
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Have not used a worst website than this. Please go fix all your technical issue and add a language/currency option.

MyTrip attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 1, 2025