MaxSold Reviews Summary
Maxsold exhibits a mixed reputation, with positive feedback highlighting efficient communication, smooth auction processes, and satisfactory customer experiences for both buyers and sellers. Many users appreciate the value they find in auctions and commend the professionalism of the staff. However, significant concerns arise regarding misrepresentation of items, lost goods, and communication issues, particularly during pickups. Customers also express dissatisfaction with the handling of complaints and the company's response to service failures. Overall, while Maxsold has a solid base of satisfied users, addressing operational shortcomings and enhancing customer support could improve their reputation further.
This summary is generated by AI, based on text from customer reviews
Hard work staff generous, well educated professional and beyond caring
I SOLD everything not happy with the money I earned
I WILL recommend Max Sold to friends
In the future I will use Max Sold again
I have attended several different live auctions and bid frequently on items in on-line auctions.
I resell most items but have also acquired some incredible antique and modern items for my house. At first I was quite cautious about bidding online but after a few MaxSold on-line auction sales I have become quite confident with buying like that. I have found the Maxsold item descriptions to be very accurate and their photos to be very clear. Especially clear if there happened to be a flaw in an item. In addition to there transparent descriptions and clear photos I have found MaxSold to be very easy to deal with over the phone if I had a question about an item. One example of the help the people at MaxSold have provided is a call I had made to them with a question about a photo of a sofa. In this case it looked to be a flaw on an arm of the sofa in one of the photos. It turned out to be just a "postit" note attached to the arm. Upon my closer inspection at the open house it was simply a "postit" note just as they said.
Very comforting to know that the company is as honest and open as I have found MaxSold to be!
Michael
Kingston Ontario
First of all, the online bidding process is is one of the easiest and fairest around. Both times I've won an auction, it was something I needed for our new home and I couldn't believe the deals we got. Each time we went to pick up we were greeted my a highly coordinated and friendly MaxSold employee who got us in and out quickly and efficiently. I can't wait for the next one!
I've made a few purchases from MaxSold and have been very satisfied with the process from beginning to end. On pick up days the staff has been professional. A company that I will look forward to using and having a pleasurable relationship.
Told I would get 50% of what items were worth. Pictures were terrible. Had other items stolen that weren't in auction. 20,000 would be full price we got 4000 after we paid them the other 4000. What a ripoff. They aren't well know the employees are a joke
My family's experience with MaxSold was very positive. They were available, courteous, supportive, cheerful, timely, and competent all the way through the process. Wonderful staff at all stages.
I am one of the unfortunate business owners that needed to liquidate all of my inventory and equipment so that I could close my business and walk away with the least amount of stress and fuss possible.
A friend recommended MaxSold and within days the process was under-way. The MaxSold staff were great to work with and helped me through this difficult time. The auction was started and over-with within less than two weeks and the funds raised were almost double what I had expected. I would like to say thank-you to everyone at MaxSold for helping my business closure as painless as possible.
Dealing with an estate is a big challenge. I didn't know how to dispose of items not named in the will. But the real estate agent recommended MaxSold. They came and took care of everything from setup, to photography, to arranging the pickup of the items. All I had to do was sit back and wait for the cheque. That's how easy it was and it took a whole lot of pressure of me. The whole Maxsold team was friendly and very professional.
I did an auction with MaxSold to de-clutter my family's personal belongings. A second motivation was to try the MaxSold process for myself to see if it is a viable solution for my senior move management clients who need to get rid of decades' worth of accumulated possessions when they are downsizing. I had heard good things from other Senior Move Managers across the country, but I was a little bit wary because MaxSold was new to my area. Well, I could not have been happier with the results. 98% of the lots in my auction sold, I couldn't believe it! The process works, and I look forward to teaming up with MaxSold for many future clients.
MaxSold's website is user friendly which is very important! The staff is very efficient and knowledgeable with any questions that we may have. Great work ethics - is committed to helping us sell our items for a reasonable price.
We have a great relationship and don't regret our business decision to work with MaxSold.
Having worked with numerous auction houses and estate sale outfits locally in New England, I feel that the tools and support Maxsold has developed and supports, does make my job both easier and more efficient.
Other outfits require minimums that can be unrealistic and a waste of time.
(Not everyone has a Mona Lisa!)
Who else can we turn to sell a case of motor oil or a gold pocket watch, in the same sale!
No one other than Maxsold.
We had only 3 weeks to vacate our house for a really quick sale. We were downsizing. The crew who came to document and then to supervise the pick up were just super. Very honest and detailed and professional. Took my stressful situation and turned it into an easy process. Whew!
Have used this service for over a year now. They are fantastic
One of the things that MaxSold specializes in is the promise that the things listed in your sale will be sold! They may not go for the value that you were hoping to get for them, however, if you have no choice and you simply must vacate your current location by a specified date, then either catalogue your treasures with the "Seller Managed" application or hire the Specialists for a "MaxSold Managed" auction and watch things disappear into the hands of those that will treasure them for the future!
Selling a great deal of the contents of our home was seamless. The team who photographed, catalogued and were there every step of the way were excellent at their complicated jobs. The process went smoothly and we are happily moved into our new home! Mariana Maddocks
I was forced to clear out my parents due to the death of my father and MaxSold came to rescue. I can not say enough about how fantastic this service was for our family. They, particularly, Dan Bouchard, made the experience easy from start to finish. Thank you.
My husband and I have bought many items at MaxSold auctions and find that the process of purchasing and picking up just gets better every time. The local staff are kind and professional and everything is as advertised. We recently ran our first auction through them and the process went super smooth. We really enjoyed the pickup day when everyone came to get their stuff - the people were so happy and we had a great day, plus we made lots of money too!
I love having a chance to buy things that are well loved and cared for. I get great things for my house and sell what i dont need and make some extra money
I recently had an auction that sold about $1900 in items, not as good as I hoped for. But then I receive the statement from maxsold saying their fees are $1400, couldn't believe it, the way I read the site is they would receive 30 percent of the proceeds but they had to make $1000. But I was wrong, items that sold for $1 they were taking $10. Had I realized this before agreeing I never would have considered doing this. A local auction would have charged 30 percent on the proceeds, not 75 percent like maxsold. BEWARE!
As an avid Max sold customer I have found some great bargains & hidden treasures over the past few years. I have always been an auction fan & the ability to do this on line just enhances the experience...
From the business
MaxSold.com online auctions provides local expert help to sell goods through our hyper-local online auction service when downsizing, estate sale or clearing business inventory.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Red. R, We don't have a record of your account at MaxSold. Can you email or call your contact person for a resolution? We make sure that we leave the client completely satisfied, and no where on our site or in our team training do we say clients get 50% of what the items are worth.