You go on the site and type in the search bar for a specific brand you're interested in and several options popped up so i inquired on two products asking what the price was this was my response... who speaks in customer service like that? I'd never buy from this type of site ever!
Bought my Louis Vuitton and it was in Perfect condition! Looked brand new all my friends loved it! I will definitely be back I also bought a LV card holder. I won't be buying another one of those. Super small for 300 was crazy but it's good too! Perfect condition and came in the box! I love this site!
I purchased a LV handbag and after one week the handle came apart from the purse. I tried to contact Ray at DFO and have not received any communication. I guess once they get your money they have no interest in you as a customer. I will be pursuing other means to get a refund for this expensive bag that only lasted a week. Horrible customer service!
Unhappy about fake return policy and phone number.
I contacted the company every day for 5 days since my purchase. No response. On the 3rd day I started to call. And the number got forwarded to an answer machine that sounds like cell phones answer machine. I never heard of a business miner acting like this. I left messages and still no response. I am contacting my bank to get a full refund. Do not buy here. This company is not being upfront with there return policy. So if u bought it no matter what you are stuck with it. This is bad business
I bought a Louis Vuitton bag from this company and couldn't be happier! It arrived just in time for my honeymoon to Paris. My husband was impressed with the quality of the bag and how little I paid. Highly recommend.
We are so glad to hear that you loved your purchase with us! It is feedback like this that makes us so happy to serve you daily!
We hope to assist you again very soon and enjoy your honeymoon!
Kind Regards,
Nikita
I searched for a lot of second-hand bags when I was looking for a t LV tote and this was one of the few credible sites that I found. I got the bag last week and double-checked the date code. Everything was legit. Very happy with my purchase.
We are so happy to hear you love your LV Tote bag! We would love the opportunity to assist you again in the future, so do not hesitate to call us if you have any questions.
Enjoy your beautiful bag!
Kind regards,
Nikita
On 9/26/23 I ordered a Eleventy Shirt priced 79.00 a good deal, I also ordered a $489.00 Hickey Freeman sport coat. The shirt arrived on 9/29, but the sport coat has never arrived, they charged me for both. I tried to find a phone number on them with no luck, I used their contact chat and email, NO response. I finally had to contact my cc today to dispute the charges.
The welcome code they provide is not honored so make sure that you get that the welcome code in writing. After speaking to the representative Nestor Alvarez, he stated I would get the welcome code deducted from my purchase and never got it taken off. Hard to even get someone on the phone and their customer service is horrible.
I ordered the LV Escale Onthego and I love it! I own one that I bought from the actual store. And it is very authentic looking! I highly recommend these purses if you want a replica that is great quality and looks authentic. I ordered it on 24 June and got it on 02 July! Super service and purse!
I mail the purse back because I could not carry Louie Vuttiton with s bad smell! It was that bad I mail back there mailing back to me! The purse was my anniversary gift from my husband I am going to let my card deal with them!
I will never order from this company again. I have emailed and called and haven't received any type of response. I'm repotthem to the BBB and call my bank to reverse the charges! This company is a SCAM
This company is awesome! The bag I purchased is beautiful and it was introduced from Louie in 2012. It's in excellent condition and I couldn't tell someone had it before me. I own louies that I purchased from the store but will be ordering more from luce bc the quality, service and convenience of having Affrim is outstanding!
The handbag was brand new condition! 2 day delivery! 100% authentic I will never shop anywhere else for luxury items for my family thanks to their staff professionalism... And high quality products and service!
They don't answer the phone. I have yet to receive my LV Bag. I'm thoroughly upset! I sent an email INQUIRY as well... nothing... crickets! Not doing business with them ever again!
Dear Julia,
I'm sorry to hear about your unsatisfactory experience. That was not our intention. We truly appreciate your feedback, and hope you do give us the chance to make it right. I would also like to take a moment to comment on your point.
At the time that you called our office was closed for the 4 day Memorial weekend and then again for 3 days the following week due to our company moving office locations. We did put steps in place to ensure our customers were aware of this but it seems we missed the mark and should have done a better job to make it more apparent. After the move we took slightly longer than we had hoped to get our phone system back in motion and it came out in your experience. I apologize for the inconsistent service. I hope you understand that there will never be a case where we ignore your call. There will always be a reason we cannot pick up, however inexcusable.
I do hope you do not judge us solely on this one experience. We strive every day to ensure we create a positive buying experience for our bag lovers. Please feel free to reach out to me directly at nikita@luxedh.com if you ever have any questions or comments. If we can do anything to remedy your experience, please let me know.
Thanks again for your feedback.
Sincerely,
Nikita
I just purchased a very gently used Louis Vuitton Monogram Sac Excursion bag from Luxe Designer Handbags. The bag was very well described and the photos show all details. I immediately fell in love with my purchase the moment I put my hands on it from the nicely wrapped package. I predict I will be a repeat customer therefore I highly, highly recommend this site. I feel their pricing is very reasonable. Customer service is their top priority and extra care and attention to details are vary apparent. I appreciated the personal call I received from LuxeDH soon after placing my order. I can't say enough about this site. Thanks again, Mary from Missouri
Received my Louis Vuitton bag today and could not be more pleased! It it is in beautiful condition and i am thrilled with it! It is clearly authentic - something one worries about when ordering on the internet. The leather and hardware are in excellent shape. Special thanks to Andrea who emailed and called me when the bag i had wanted was already sold. She located another and we got it all worked out very satisfactorily. I will definitely order from you again and will tell all my friends. Thanks for going to extra mile to satisfy a customer, You impressed me!
I took the chance and purchased a product, it's been well over a month and never received the purse. Contacted this "guy named Ray" 4 times and NO RESPONSE. Disputing through PAYPAL but what a scan and pain, especially since they already have my personal information and payment. THEY ARE THIEVES
Pretty good customer service, unfortunately the handbag I received was counterfeit. Had it authenticated by an expert and was told, "this is the worse counterfeit I've ever seen." Maybe some of their items are legit, but I wouldn't take the risk with this website.
This will be the fifth LV item i have purchased from this site. I was very hesitant to do this, but after i got my first bag i was hooked because it seemed like it was brand new. No scratches or anything on it! So i went to order more. However, i just ordered a LV wallet, and was expecting the same great quality that I always get, but after i opened up and box, cut off the tag, and started looking at it, I saw that a lot of the monogramming was worn off, which made the wallet look very used! This is the first time this has happened, but paying over 600 for a wallet, i expect it to be in great condition. So i emailed Luxedh to tell them how disappointing this was and to see if i could return it for something else, and they would not do it because the tag had been removed. So needless to say, I will never order from their website again. So beware, if you do order, make sure u leave the tags on and thoroughly inspect it before removing the tags.
Hello Shenoa,
Thank you for providing us with your feedback. I am truly sorry you are upset about your LV wallet as customer satisfaction is extremely important to us. Our buyers strive really hard to find items in the best condition possible and thus 90% of our items are in excellent condition. However, please remember these are pre owned items and we might encounter some bags or wallets with minor signs of wear and tear. Moreover, our pictures of the wallet are very detailed and the zoom in feature allows you to take a closer look at the item. Unfortunately, we are not able to accept returns or exchanges once the tag has been removed as it states it in our return policy listed on our website.
If you have further questions or need assistance please call us at 888-9253424.
Kind regards,
Andrea
I loved how easy it was for me to order and find a nice! Handbag. And my shipping was the next day. Free at that! And Affirm is the best way to pay for it.
Answer: Hi Brian, Here at LuxeDH our bags are 100% authentic. All items that we sell are hand picked by our buyers. Each designer handbag that we receive is inspected by our in house authenticity team before it is sold. Our authenticators have been trained to inspect bags, materials, hardware, lining, lettering & embossing, codes, cards, packaging and features. Please let us know if you have any further questions. Kind Regards, Luxedh
Answer: Hi Terry, Which style in specific are you referring to? Kind Regards, Luxedh
Answer: Hello, To better assist you, please tell us which Damier Ebene bag are you referring? (If you see the product code for the item, that would be helpful.)
Answer: Hello Terry, Thank you for your question. We currently only sell exclusively on our website, and we receive new inventory every day. Please let me know if you have any other questions! - Sabrina
Answer: Hello, This will depend on the shipping method you choose. We offer 3 shipping options via Fedex. You may choose between our 3-5 business day option, 2 day shipping and overnight delivery. Please contact our customer service team at cs@luxedh.com if you have further questions on this. You may also review our shipping policy as stated on our website here: https://www.luxedh.com/pages/shipping. Kind Regards, Luxedh
Luxe DH has a rating of 4.1 stars from 85 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luxe DH most frequently mention customer service, designer handbags and perfect condition. Luxe DH ranks 15th among Handbags sites.
Hi Ashley,
Thank you for the honesty! We greatly appreciate the feedback.
We thank you for entrusting us with your business and we hope you won't hesitate to let us know how we can serve you again in the future!
Kind Regards,
Nikita