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California
2 reviews
19 helpful votes
Follow Imelda A.
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I was told my purse was going to get delivered on Valentines day. My husband waited all day. We wanted to celebrate Valentines but can't leave the house because of the package supposedly getting delivered. I called FedEx and according to my tracking # it wasn't going to get delivered until Tuesday, 3 days later than we were promised. My husband is not happy/disappointed. I'm not happy either because it just ruined our whole day, Our valentines day! Now I'm thinking if I should just cancel my order!

Date of experience: February 14, 2015
Oregon
3 reviews
10 helpful votes
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I bought a lv bag from this site for my sister once and I remember being such a hassle to get them on the line. Bag received was great but it took awhile to ship out.

Date of experience: May 18, 2012
Finland
4 reviews
2 helpful votes
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I recommend
May 23, 2022

Everything is as described, the quality of leather is good. Good choice of models. The second time I ordered and again no regrets. Thank you.

Date of experience: May 23, 2022
Texas
2 reviews
4 helpful votes
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Please have the fed ex shipper leave in secure mailbox.

Please do not require a signature.

Date of experience: December 4, 2014
LuxeDH T. Luxe DH Rep
over a year old

Hi Laura, thank you for your message. We sincerely apologize for your frustration, but our shipping and delivery policies are to ensure safe and secure delivery of your items. We can work with you to set a date and time for delivery if that helps. We appreciate your feedback; please let me know if I can assist you further.

Warm Regards,

Andrea Quintana
Customer Relations Expert
954-362-9502

Missouri
3 reviews
5 helpful votes
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I just purchased a very gently used Louis Vuitton Monogram Sac Excursion bag from Luxe Designer Handbags. The bag was very well described and the photos show all details. I immediately fell in love with my purchase the moment I put my hands on it from the nicely wrapped package. I predict I will be a repeat customer therefore I highly, highly recommend this site. I feel their pricing is very reasonable. Customer service is their top priority and extra care and attention to details are vary apparent. I appreciated the personal call I received from LuxeDH soon after placing my order. I can't say enough about this site. Thanks again, Mary from Missouri

Date of experience: September 18, 2014
Kentucky
1 review
1 helpful vote
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Received my Louis Vuitton bag today and could not be more pleased! It it is in beautiful condition and i am thrilled with it! It is clearly authentic - something one worries about when ordering on the internet. The leather and hardware are in excellent shape. Special thanks to Andrea who emailed and called me when the bag i had wanted was already sold. She located another and we got it all worked out very satisfactorily. I will definitely order from you again and will tell all my friends. Thanks for going to extra mile to satisfy a customer, You impressed me!

Date of experience: December 22, 2014
Massachusetts
1 review
1 helpful vote
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First off, I must say that I love this site!
August 11, 2014

First off, I must say that I love this site! All the product is authentic and so affordable! Andrea has been most helpful assisting me with an excellent customer service experience! I will continue to purchase all of my designer products from Luxedh! I love my new Fendi wallet!

Date of experience: August 8, 2014
Nevada
1 review
0 helpful votes
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I just went to VS store at Fashion Show Mall to purchase some fragrances for my friends and family and Maria Flores, one of the cashiers/saleswomen there assisted me. She was friendly, very patient and thoroughly explained all their promotions and sales! Overall i am satisfied. My only concern is that they gonna discontinue one of my favorites, the endless love mist.

Date of experience: December 18, 2015
Arizona
1 review
1 helpful vote
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Excellence 5 stars
March 26, 2015

I have discovering with LUXE DH... so far I have spent almost $8,000.00 with

These handbags... Mrs. Quintana is number one customer service and great

Helper... I am wishing whoever reading my comment... should order and support

This company... cause they are honor their words and great services...

Date of experience: March 26, 2015
Virginia
1 review
9 helpful votes
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I LOVE MY LV TOTE!
December 1, 2016

I just received my LV tote yesterday and it was more than I imagined. I read all the great reviews and thought I would give it a try. My bag said in "very good condition" and it looks brand new. Andrea was very nice and kept me up to date on whole process! I will definitely shop with them again!

Date of experience: November 29, 2016
LuxeDH T. Luxe DH Rep
over a year old

Michelle,

Thank you so much for your kind words! I am glad I was able to assist you and looking forward to assisting you with any future purchases.

Happy holidays!

Regards,

Andrea

California
2 reviews
8 helpful votes
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I purchased 2 bags and a wallet and love them! I purchased one bag and it was too small, I had no problem with the return and another purchase. Liz made sure my experience was hassle free and easy. She was in constant communication with me, first via phone and than email. Very quick turn around. Oh yea the bags are authentic, take them to the LV store for verification, I did

Date of experience: August 7, 2013
Ohio
1 review
7 helpful votes
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Great Customer Service
June 15, 2016

I love great customer service and that's what I got from Andrea. Although the bag descriptions have measurements, etc., it's still hard to know what the bags look like and if they will go over your shoulder, etc. I returned my bag a couple of times, and Andrea worked with me until i got the right one. She never seemed exasperated at my requests and was always kind and helpful. I finally got the right bag and I'm really happy about it. Thanks, Andrea?

Date of experience: June 13, 2016
LuxeDH T. Luxe DH Rep
over a year old

Terrye,

I am happy that I was able to assist you in finding the right bag! I would love to do it again so do not hesitate to contact us at 888-9253424 for your next purchase and I will make sure to inspect your bag's condition before we ship it to you!

Have a wonderful day.

Warm regards,

Andrea

Florida
1 review
4 helpful votes
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I am not a big fan of buying expensive gifts for my wife... So I always search for great gifts at reasonable prices. When I found LuxeDH, I thought it was a great idea, they have all the brands my wife loves at basically 50 to 60% off.

Granted most of their bags are pre-owned but I was smart about it and asked my wife if she would be interested in pre-owned bags before I purchased anything for her... I know some women would not even think of using a pre-owned item.

So in conclusion, both me and my wife loved the site, we made a purchase and had a great experience with it! I saw they even have payment plans at 0% interest.

We also loved the design of the site, so all in all we recommend this site for anyone looking for designer handbags at reasonable prices.

Date of experience: December 31, 2010
District of Columbia
2 reviews
11 helpful votes
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Personal help extrodinor at luxehb
July 8, 2015

I have purchased several Louis Vuitton bags from luxeHB. My greatest pleasure was when I discussed what I wanted with Andrea who works there. She helped me to obtain the perfect handbag for me during a phone conversation. It doesn't get any better than that So if you need that personal touch just ask for Andrea.
Brenda

Date of experience: July 8, 2015
Florida
1 review
5 helpful votes
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It was surprising to have read some "not so good" reviews because I've been buying from this site for a couple of years now. Luxedesignerhandbags has never disappointed, it's in fact where I have gotten most of my authentic purses. Great deals, great quality and customer service is excellent. If you're having doubts about buying I suggest you just call, the representatives are experts and really care that you feel satisfied with your purchases. Take it from someone who has bought 15+ items in the last 2 years. I recommend this site to all my girlfriends. Happy shopping!

Date of experience: May 15, 2014
Texas
1 review
8 helpful votes
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Mother's Day
May 13, 2016

Gave my mother a gorgeous Louis Vuitton travel duffel and it was absolute perfection! Andrea was very helpful and followed up several times to answer any questions and guarantee my satisfaction. Great experience.

Date of experience: May 10, 2016
California
1 review
16 helpful votes
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WOW! Great customer service! A++
June 5, 2015

To be honest, I came in thinking this place was a scam. Extremely low prices and a payment plan on luxurious items? Boy was I wrong. The people that work here are the most sweetest people ever. They really care about you and are really driven to get you your item that you most desire. Thank you very much for all the great customer support you have provided me, I will deff be using LuxeDH again when I'm in need of a new wallet :)

Date of experience: June 5, 2015
India
1 review
5 helpful votes
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I love buying designer handbags, but finding good prices is not easy. I have gone through many sites and Luxe Designer Handbags is one of the best I've seen. They have a vast range of bags and brands to choose from, including Chanel, Gucci, Fendi, Louis Vuitton and many more!

They also have incredible prices! Yes their bags are pre owned, but they prices reflect that. I purchased a Fendi bag a couple of weeks ago and have been enjoying it for the pas couple of days! It came in near perfect condition, perfect for the price!

I had amazing experience with Luxe DH and recommend it to anyone looking for pre owned bags. Cheers

Date of experience: January 14, 2011
Ohio
1 review
14 helpful votes
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Wonderful!
May 16, 2016

I ordered my LV bag on Tuesday, received it on Friday, and it is even better than I expected. Andrea included an hand written note with a discount for my next purchase, and she was very nice on the phone. I'm not sure why there are negative reviews due to shipping or confirming the order or requiring a signature. All this is on the website. I wouldn't hesitate to order again.

Date of experience: May 13, 2016
LuxeDH T. Luxe DH Rep
over a year old

Hello Marsha,

I am so glad you loved your bag and that I was able to assist you!:)

Thank you for your nice comments.

Have a beautiful day!

Regards,

Andrea

Canada
1 review
6 helpful votes
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Rikki's Customer service
July 22, 2015

I live in Canada, and have been on the site looking for the right travel bag.
I found a great Louis Vuitton Keepall.
Rikki was exceptional! Great service, answered any questions I had, she is my trusted go to girl. Customer Service was above and beyond. I will not hesitate to purchase from Luxe again again. In fact I did later that same day! Thank you so much Rikki you made my day.

Date of experience: July 22, 2015

Overview

Luxe DH has a rating of 4.1 stars from 85 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luxe DH most frequently mention customer service, designer handbags and perfect condition. Luxe DH ranks 15th among Handbags sites.

service
11
value
9
shipping
9
returns
7
quality
10