Luxe DH

I purchased a LV handbag and after one week the handle came apart from the purse. I tried to contact Ray at DFO and have not received any communication. I guess once they get your money they have no interest in you as a customer. I will be pursuing other means to get a refund for this expensive bag that only lasted a week. Horrible customer service!

Unhappy about fake return policy and phone number.
I contacted the company every day for 5 days since my purchase. No response. On the 3rd day I started to call. And the number got forwarded to an answer machine that sounds like cell phones answer machine. I never heard of a business miner acting like this. I left messages and still no response. I am contacting my bank to get a full refund. Do not buy here. This company is not being upfront with there return policy. So if u bought it no matter what you are stuck with it. This is bad business

On 9/26/23 I ordered a Eleventy Shirt priced 79.00 a good deal, I also ordered a $489.00 Hickey Freeman sport coat. The shirt arrived on 9/29, but the sport coat has never arrived, they charged me for both. I tried to find a phone number on them with no luck, I used their contact chat and email, NO response. I finally had to contact my cc today to dispute the charges.

I ordered the LV Escale Onthego and I love it! I own one that I bought from the actual store. And it is very authentic looking! I highly recommend these purses if you want a replica that is great quality and looks authentic. I ordered it on 24 June and got it on 02 July! Super service and purse!

I took the chance and purchased a product, it's been well over a month and never received the purse. Contacted this "guy named Ray" 4 times and NO RESPONSE. Disputing through PAYPAL but what a scan and pain, especially since they already have my personal information and payment. THEY ARE THIEVES

This will be the fifth LV item i have purchased from this site. I was very hesitant to do this, but after i got my first bag i was hooked because it seemed like it was brand new. No scratches or anything on it! So i went to order more. However, i just ordered a LV wallet, and was expecting the same great quality that I always get, but after i opened up and box, cut off the tag, and started looking at it, I saw that a lot of the monogramming was worn off, which made the wallet look very used! This is the first time this has happened, but paying over 600 for a wallet, i expect it to be in great condition. So i emailed Luxedh to tell them how disappointing this was and to see if i could return it for something else, and they would not do it because the tag had been removed. So needless to say, I will never order from their website again. So beware, if you do order, make sure u leave the tags on and thoroughly inspect it before removing the tags.

I loved how easy it was for me to order and find a nice! Handbag. And my shipping was the next day. Free at that! And Affirm is the best way to pay for it.

Poor customer service. When placing an order with he company they email you, and follow up with a phone to confirm, during the process they neglect to tell you that someone has to physically be home to accept the delivery. Anyone in the working world knows that is going to be a hardship since stated delivery is between 10:20-2:30pm. If they would disclose that prior to preparing the shipment an alternate address could be used, however that would take an additional effort on their part. To add insult to injury, if the item is shipped back, they charge you shipping again. Will not purchase from them again.

I was told my purse was going to get delivered on Valentines day. My husband waited all day. We wanted to celebrate Valentines but can't leave the house because of the package supposedly getting delivered. I called FedEx and according to my tracking # it wasn't going to get delivered until Tuesday, 3 days later than we were promised. My husband is not happy/disappointed. I'm not happy either because it just ruined our whole day, Our valentines day! Now I'm thinking if I should just cancel my order!

I purchased a bag from LUX back in 2014. I put his bag on a payment plan. Close to receiving my bag I explained to the sales person that the bag I purchased seemed too big. She mentioned that they had just received one that she thought I would like and she emailed me pictures. When I received the bag. I noticed that the inside had been changed, but I thought maybe they renovate them a bit. Later to find out that they don't change the inside of the bags.
When the bag tore on me. I sent pictures and they said it was due to something sharp that cut the bag.
Which the tear is in the front of the bag right where the bag folds.
I sent the bag back to them and they insisted that they did not sell me that bag!
Can you believe? My first Louis Vuitton bag, I paid 1k for a fake bag.
This has been since 2014 and if I had purchased an authentic bag, I would still have it today.
I am very disappointed. Yes to the point of infuriation. Especially since they say they never sold me that bag I'm sure because IT IS A FAKE that came from LUXE. Do not buy your designer bags from a company that can't stand by what they sell and obviously have very poor standards. I have pictures of the bag when I received it and you can clearly see the luxe dh receipt. One picture is from when I first purchased the bag. Excitedly I sent a picture to a GF. The other is after the bag tore on me and the other is of the inside of the bag which has no LV serial number of LV wording at all ion the inside.