I ordered my LV bag on Tuesday, received it on Friday, and it is even better than I expected. Andrea included an hand written note with a discount for my next purchase, and she was very nice on the phone. I'm not sure why there are negative reviews due to shipping or confirming the order or requiring a signature. All this is on the website. I wouldn't hesitate to order again.
I live in Canada, and have been on the site looking for the right travel bag.
I found a great Louis Vuitton Keepall.
Rikki was exceptional! Great service, answered any questions I had, she is my trusted go to girl. Customer Service was above and beyond. I will not hesitate to purchase from Luxe again again. In fact I did later that same day! Thank you so much Rikki you made my day.
Bought a vintage Chanel flap and was very impressed! The bag arrived within a few days of ordering and it came with its dust bag, original authenticity card and an "Authenticity Guaranteed Tag" from the seller. The bag was also clean and shined up. I think they take extra time cleaning and shining the bags before they sell them. The bag I bought was over 15 years old and it looked just as good as a new one I bought at the Chanel store last year. I will order from them again!
Wonderful company! I purchased numerous items and they were all in beautiful condition but most importantly, authentic. I bought Vuitton and Chanel purses and accessories and will continue buying them from LuxeDH in the future. Their layaway is very convenient and customer service responsive to all concerns. Overall I highly recommend them for authenticity and excellent price.
Awesome experience, Andrea was very knowledgeable about products and very responsive to my emails. The Louis Vuitton "Eva" bag I had ordered was in perfect condition. Came with box and bag also a tag of authenticity. My fiancée was very excited opening up Christmas day and I thank Andrea for making it happen. I would highly recommend ordering from Luxedh it was my first time buying and I am very pleased and will continue to shop through them.
If I need any kind of bag, I go for LuxeDH website to buy. I have a huge collection of bags since it is my hobby to buy bags as per the trend. I will get most modern bags from there for affordable prize. Also, the customer service is remarkable.
They have excellent customer service! Andrea was very helpful when I couldn't decide on one of three bags. She promised it looked brand new and it came like it just walked out of store. I was wary buying on line, especially that it wasn't authentic. The bag was almost 1,000 dollars so that made it even more scary. I brought it to the Louis Vuitton store despite the websites recommendations. They verified the authenticity immediately which brought a smile to my face. I like their 3 day return policy for any reason which brought me to even make the purchase in first place. I'd shop here again in a heartbeat!
Sheri,
Our customer's satisfaction is our top priority specially when it comes to authenticity! I enjoyed assisting you to find your perfect bag and I would love to do it again so just call us at 888-9253424 if you need any future assistance.
I hope you have a beautiful day and hope to hear from you soon!
Regards,
Andrea
My experience with Andrea from LuxeDesignerHandbags was wonderful! She was very helpful in assisting me in finding the perfect bag for my life. The gently loved LV Mezzo bag arrived today and it is in excellent condition. Many, many thanks! I am so happy with this purchase!
I purchased the Speedy 35 and I love it! My purse is in pristine condition, as described, and gorgeous! The customer service team is phenomenal with communicating and I also received my new girlfriend packaged neatly. I think this is the beginning of a beautiful relationship!
Ebony,
Thank you so much for your sweet comments. I am so happy you love your LV Speedy 35 <3 and I am also happy that we were able to assist you in finding it!
Do not hesitate to call us at 888-9253424 should you have any questions.
Have a blessed day!
Regards,
Andrea
I talked to the online chat, I wanted additional pictures of a LV handbag. They sent the additional pictures within hours. I ordered the bag that day, and received it the next day! It is perfect. The whole experience dealing with them was super. The first time I have shopped with them and it won't be the last. :)
I absolutely love working with Miss Quintana and Miss Aranguren. The customer service with these two are wonderful. They are easy to talk too and will find you just about anything you are looking for. The payment plan is perfect and easy to work with. You can still stay up with fashion while still being able to pay your bills.
I have purchased numerous bags from you and I have always been impressed at the condition of the bags, they look new and they are mailed quickly... love the bags and will continue to buy from you again... loyal customer!
Ramonita,
Thank you very much! I love assisting you with your purchases and making sure you are happy when you receive them:)
I appreciate your loyalty and hope that our relationship remains strong!
Happy holidays!
Regards,
Andrea
I love this website! My first time to buy from luxeDH it was great customer service! When I called got right though to a live person! When I emailed got right back to me. I have never bought pre-owned Louis Vuttion products before. I received my bag today, It's a beautiful bag like new! I absolutely love it! I will buy from LuxeDH in the future.
After horrid experiences with other luxury good re sellers,
LuxeDH was a wonderful surprise! I had a sales associate contact
Me immediately and stayed in contact until the product was in my hands.
Product was delivered to my home in perfect condition AND AUTHENTIC.
No complaints what so ever!
P. s LuxeDH, give Andrea A a bonus, she's the exact mirror image
Of what customer service should be ALL the time!.
-Vincent T
Vincent,
I am so happy you enjoyed your first experience with us, I loved assisting you as well.
I hope you enjoy your bag to the fullest! Please let me know next time you are thinking of purchasing something else and I will make sure to inspect the condition of the bag and that your order goes through smoothly!
Warm regards,
Andrea
I wanted to purchase a nice handbag for my wife for her birthday. I stumbled on your site as i cruised the net. I trully have no knowledge of the different sizes and patterns that Luis Vuitton has to offer. Andrea was very helpful in helping me finally narrrow down my choice. /she even gave me an original dustbag with my order. Because of this experience, you'd be seeing a little more of me or my wife on your site, since my better half is self confessed "bag nut"
Hi Lucio, I am so glad you are satisfied with your purchase. We strive to be the best and to assist our customers promptly. We appreciate your business!
Andrea Quintana
Customer Relations Expert
954-362-9502
I was very excited to receive my Louis Vuitton Pochette bag from LuxeDH! It is Beautiful! Exactly like the description. I would highly recommend LuxDH! It came packaged nicely, too. This is the first item I have ordered and I will be buying more from LuxDH! Thank you!
Kimberly,
We are so glad you love your LV Pochette! :) We will love to assist you in the future so do not hesitate to call us if you have any questions or need assistance.
Kind regards,
Andrea
I purchased two handbags on my first purchase, then purchased five items before the first lot got delivered (got too excited). I then got a notification from Paypal to say my first purchase had been cancelled. I have had a refund. I rang LuxDH left a message a week ago they have not called me back. I now see the status of my second purchase is showing as Cancelled so I assume I will be seeing a refund for that lot too. At least a refund is coming through but I have called several times and left a message and can't speak to anyone. Something is askew?
It's the first time that I bought a luxury product online, and boy was it a fascinating experience. Luxe Designer Handbags had a great collection of pre-owned bags to choose from, brands like Louis Vuitton, Chanel, Gucci, Marc Jacobs, Fendi, Probably the reason why I spent time to pick the right one.
It is seldom that I buy designer products online, I wouldn't be satisfied with looking at pictures online and getting a fake or damaged product. I've always found myself lost in the merchant websites such as Amazon or eBay, with so many sales happening, I'm never sure if they have people to check the authenticity of the product. But at Luxe DH, they have experts who check the bags and make sure it is an authentic piece.
Value for money and good quality products is all that I want from a website!
Amazing deals and an extraordinary shopping experience, Luxe DH highly recommended.
I knew I wanted a new bag for my birthday and I received a great experience. The bag is beautiful, the shopping experience was amazing. Had tracking info within 24hrs. Received my bag beautifully wrapped, and with a envelope that had my name on it hand written. I understand that for most that doesn't matter but to me it does, for a company to take the time to actually make you feel like your a valued customer.
Cintia,
Thank you so much! I love having happy customers and love to make them feel appreciated because we know that every single customer deserves the best shopping experience we can offer them.
I hope you enjoy your beautiful bag! I will be here to assist you with any future questions you might have.
Happy holidays!
Regards,
Andrea
It was a pleasure dealing with Andrea, and the Keepall that I received was exactly as described. If you are considering the purchase of a pre-owned luxury handbag, luggage, or accessory you can purchase with confidence from Luxe DH.
Answer: Hi Brian, Here at LuxeDH our bags are 100% authentic. All items that we sell are hand picked by our buyers. Each designer handbag that we receive is inspected by our in house authenticity team before it is sold. Our authenticators have been trained to inspect bags, materials, hardware, lining, lettering & embossing, codes, cards, packaging and features. Please let us know if you have any further questions. Kind Regards, Luxedh
Answer: Hi Terry, Which style in specific are you referring to? Kind Regards, Luxedh
Answer: Hello, To better assist you, please tell us which Damier Ebene bag are you referring? (If you see the product code for the item, that would be helpful.)
Answer: Hello Terry, Thank you for your question. We currently only sell exclusively on our website, and we receive new inventory every day. Please let me know if you have any other questions! - Sabrina
Answer: Hello, This will depend on the shipping method you choose. We offer 3 shipping options via Fedex. You may choose between our 3-5 business day option, 2 day shipping and overnight delivery. Please contact our customer service team at cs@luxedh.com if you have further questions on this. You may also review our shipping policy as stated on our website here: https://www.luxedh.com/pages/shipping. Kind Regards, Luxedh
Luxe DH has a rating of 4.1 stars from 85 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luxe DH most frequently mention customer service, designer handbags and perfect condition. Luxe DH ranks 15th among Handbags sites.
Hello Marsha,
I am so glad you loved your bag and that I was able to assist you!:)
Thank you for your nice comments.
Have a beautiful day!
Regards,
Andrea