Legacybox

I was happy with the service time, but then I received my movie! I can barely make out who is in the movie, the quality is unbelievably bad. I went from 8mm to VCR tape in the 90s which looked great, now to digital which I thought would be best. Thank goodness, I have the VCR tape back, but I pray they didn't ruin it somehow. I cannot understand how it could possibly look worse... Never use this company... buyer beware!

I just reviewed my flash drive of my home movies. I'm heartbroken. They're so terrible that I might as well toss them in the trash. There's little to no sound. One of the VHS tapes is from 1962. Yes, that was a while ago BUT when my brother sent me the VHS and I put in my VHS player, it was so good - no hesitation, no bumps in the tape. Legacybox completely ruined it. It's mostly a blue screen and skips too frequently to view for long. Another thing I noticed they did was splice tapes together! One tape starts as a vacation video and suddenly it's a home video of my dog's training class. THESE TWO EVENTS WERE ON SEPARATE TAPES! Shame on them.

If you listen to Legacy Box ads, don't be fooled. RUN! Our large order was rejected. They are understaffed. Minimum 12 weeks wait. Our order was around $3,200 dollars. Scan yourself!

We trusted legacy box to do a good job with all our family memories. I sent them $1000. They sent all my tapes back saying they had mold on them and they couldn't process them and they didn't refund a penny not even a penny and I took him to a local videographer and he said there's no mold on them. I basically got scammed.

I would not order from this company again. Each tape had about 1 hour and 45 minutes of recording. Only about 45 minutes to an hour of recording was converted. I spent over $500 and now I need to go back through each tape and convert the rest of the tapes again to get the full recording. This is a scam. Do not waste your money.

I sent some photos and 7 VHS tapes in December to Legacy Box. They kept me in the dark for nearly 5 months without any updates after my VHS tapes were received. Then one day I got an update they were ready to go and then later that same day they decided not to convert any of my VHS taps because of their condition (they all look clean to me).

They refunded me $20 for the 7 VHS tapes that they rejected, a far cry from what I paid. They claimed it was part of their handling cost.

I highly recommend going with someone local. These guys are terrible and will steal your money.

My husband and I are both 80 and wondered how in the world would we be able to share the multitude of old (very old) home movies, VHS tapes, photos etc with the up-and-coming younger generations of our family who never knew our parents or grandparents (and other distant relatives). Legacybox solved that problem for us. At first we were hesitant to send all our original (and priceless) film to a company we didn't know, but their professionalism and reassurances finally won us over and I'm so glad we took the plunge. We are thrilled with the results and have subsequently found more items to send them.

I will never consider this company again and I have four tapes left to be processed. At first they are in constant contact about every step and then they fall off the face of the earth. When I finally called they needed three more weeks. I haven't heard a word and that three weeks is up. This is twenty years of my kids childhood on these tapes and it makes you nervous. Take it some place local if you're smart!

Legacy Box received our tapes on November 28th 2023. It is now March 26,4 month later and we still do not have anything back. The customer service telephone # wait times are literally hours while their laughable recording says their wait times average 8 minutes. Our experience is similar to other customers who claim terrible service. At this point we are not sure if they have lost our media because all we get as a status is 'in process'. Hopefully they have not lost our media as others claim to have experienced. IMHO DO NOT USE LEGACYBOX.

I sent in 4 VHS tapes in to be copied onto DVD... I wanted one DVD per VHS tape. Still don't understand their thinking, but I got 36 DVDs back and it was a jumbled mess. Trying to label and look for what is on DVD from tape is a horrific job. It could have been so simple... 1 VHS tape turns into 1 DVD... You don't have to be a genius to understand that. I am going to try this company one more time, but if I get the same results back, won't use them again.

I understand it's hard to get help but had this been done correctly in the first place I wouldn't have had to send it back a second time to have it redone. It has now been 16 weeks and every time I call, they tell me they will put a rush on it, and it will be 2 to 3 more weeks. Well, that time has passed and now I'm looking at 3 more weeks which will take me into 19 weeks. I will never do business with Legacy Box again and will never recommend them to anyone.

We investigated our options at the end of last year and chose LegacyBox to digitize all of our family video's from Super 8 and 8mm. We never received our originals back that were shipped with the first USB. They replaced the USB with what they had, but lost our original videos of our children. They quit reaching out to us and will only reply with "there is still has an open claim with the USPS". LegacyBox never mentioned that the videos would be returned vis USPS or we would have chosen another vendor. This is heart breaking.

Very poor communication. I got my order back. Over half of everything was not even scanned or digitized. The thumb drive is useless if you have a computer older than 2018 (that would have been good to know) and they don't include any communication as to why over half of my material was not included. Additionally, even the ones that were included were not complete, only partial. And they recommend that you label each bar code so that when you get it back you can see which file is which, but they don't label them after all of the work of doing it. They labeled several items as "This item has some existing damage". They are OLD photo's - no kidding. And the VHS tapes that they claim have "existing damage work just fine in my VHS player. I would NEVER recommend this to anyone. What a rip off. I could have had a better job done locally. Poor quality, poor communication, - I agree with several others, don't waste your time.

This service was so expensive and now they want more money. I paid this company almost $600 to convert my home videos which are very precious because my father passed away. My purchase was back in 2021. Last year I revisited those videos on Father's Day and went to do the same this year. However, the Drive folder was empty. I was shocked. Apparently, that is by design. The download link only last 30 days now along with access to the Drive folder. So make sure you download everything immediately and back it up yourself. Otherwise, you'll have to pay them another $79.99 for a new link. So ridiculous and I'll never recommend this company to anyone.

I followed the instructions both written and oral. Did not receive what I ordered. In fact it was a mess. Not even close to being consistent with my order. I was charged for a variety of "items" that had not been mentioned. I complained. Finally they sent their version of "correct" along with flooring samples from Home Depot and a bottle of sun screen. At least two of the "corrected" flash drives were damaged.

I thought I was purchasing a service package. Turns out, I purchased one "discount code" which was 50% off a 10 item box. At check out, it says "discount code isn't valid for the items in your cart" - then what, pray tell is it good for? Nothing. You will still have to pay full price at check out.
I gave them a second chance through their site as the first time was through Groupon and thought that may have been the problem. (I ate the cost). Second time through their site directly, the same result. I just requested a refund. Seems like a scam to me!