Wonderful! I appreciated the service and have memories that will last many lifetimes!
What a great company! Beautiful work, excellent customer service, highly recommend them!
Be careful if you give any instructions. They are followed to the letter!
This is my second time ordering and I have nothing but great reviews.
Was done quicker than expected. Staff very helpful and respond right away.
Hi Rachel, Thanks for your feedback! We are so happy to hear that you had such a seamless experience with us. We aim to deliver an effortless process to take the worry out of preserving your precious memories! We hope you enjoy sharing those memories with your family for years to come.
Brought back many memories, seeing all relatives who have passed, very emotional, well worth cost
A great job was done on our 30 year old camcorder tapes. Very good quality.
Converted an audio cassette to a CD and everything worked fine.
Excellent customer service, communication and packaging
Lots of laughs and a few tears watching my old movies.
They stand beside there word. Excellent Job and Service.
Thanks, Ed
Everything went according to their published ads. Very satisfied.
2 out of 4 cds show nothing but snow. What a rip off! Never again.
Very professional. Recovered some really old stuff for us.
Did a great job preserving my old teen band tapes and put them on cd for me.
I am very pleased with the DVD's and downloading! It has been wonderful!
Hi Grant, Thanks for trusting us with digitizing your precious memories. We understand just how important your family memories are and feel so honored that you placed your trust in us to handle such cherished items.
Quick. Seem less. Great communication. Responsive.
Answer: All Video and Film Transfers are done so at 480P. Additionally, we convert almost all consumer formats of videotapes, photos, film reels, and audio. Here's a full list of formats we can digitize: *Videotapes: VHS, VHS-C, S-VHS, S-VHS-C, Betamax, Hi8, Digital8, Video8, MiniDV, HD MiniDV, and MicroMV A note on foreign tapes: We can convert most PAL and SECAM consumer format tapes. The only foreign format we cannot currently convert are PAL and SECAM Betamax tapes. Just put a note in your box if you have a PAL tape. *Film: 8mm, Super8,16mm, and Super16 A note on sound: Since sound on film is so rare, and to ensure we're providing the highest quality transfers, it is not our standard process to digitize film with sound. *Photos: 35mm Slides, Photo Prints (up to 8.5 x 11"), and 35mm Negatives A note on photo packaging: When sending in your photos, slides, or negatives, we ask that you remove them from any extraneous container, group them in bundles of 25 and place them in clear plastic ziplock bags or envelopes. *Audio: Standard Audio Cassette Tapes, Mini Cassettes, Micro Cassettes, and 1/4" Reel-to-Reel Audio If you have any more questions, let me know. I am happy to help!
Answer: Legacybox sends everything back to you along with any thumb drives, CD's you ordered.
Answer: No. Just went through this with them. It's a "tough luck" and they keep your money.
Answer: Nope. They took 3 months to tell me an item was "damaged" and then told me their refund policy was 20% or more of the media damaged to give any refund.
Answer: Hi Judy, Great question! We ask that slides be grouped into sets of 25 (one item) either in an envelope or ziplock bag. We will provide small barcode stickers to apply to each bag of 25. Slides will be processed in numerical order, according to those barcodes. The order within each set of 25 is not guaranteed as there are alternate factors such as shipping where they could move around. The digital files are free from any copyrights so you can very easily re-order them however you'd like once you receive them back! Please reach out to our customer service team for the fastest responses at questions@legacybox.com if there is anything else we can help you with!
Answer: Hello, thank you for reaching out to us! Yes, the digital files you receive back are free from any copyrights so you are more than welcome to edit them as you see fit. Please reach out to our customer service team directly at questions@legacybox.com if there is anything else we can help you with for a more prompt response time!
Answer: Hello Lowell, We are a 1:1 transfer company meaning what is on your original will also be on your digital output. We do not offer any editing or enhancements. The digital files you receive back are free from any copyrights so you are more than welcome to edit them as you see fit. You can also request multiple copies when placing your order as well. Please reach out to our customer service team directly at questions@legacybox.com if there is anything else we can help you with for a more prompt response time!
Legacybox has a rating of 2.3 stars from 819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Legacybox most frequently mention customer service, thumb drive and poor quality. Legacybox ranks 5th among Video Converter sites.
Hello Michael! Thank you so much for taking time to leave such a positive review. We truly could not be happier that you selected us to preserve your memories not just once but twice.