Three times I tried to write a negative review and 3 times I was kicked off. And this time I had to write at least 100 characters. I hope I made it
A great way to save memories! Legacybox was easy to use and putting everything on DVD is certainly a better way to store your memories.
The machinery doing the transfer is junk, making the digital quality garbage - took 3 months to get junk back
Great way to preserve memories. Painless and quick service. I would recommend them to friends and use them again.
Hi Michael! Thank you so much for taking time to leave a review. We are so pleased that you are happy with the service you received from us and we appreciate that you would recommend us to your friends and family. We are always excited to help preserve special memories.
I do wish that if there was a video that was unable to record that they would have put a note on the dvd. I have a dvd that is not showing anything.
The box was thrown into my front yard at 11:40pm. I found it the next morning. The box was wet and the contents damp.
Hi David,
Thank you for taking the time to provide us with your feedback. We wholeheartedly apologize for your experience. I am very sorry to hear that our shipping partner was unable to meet our usual standard and plan to address your issue with them.
Very well organized and well done. The company was excellent to work with and kept communication very current and accurate.
I sent 1650 pictures the way they advised and they did a great job in copying them. Clear and in the order I sent them.
I like the service everything comes fast and easy and the customer service very helpful and friendly
They spend a ton of money on advertisement. They really should spend more money hiring a few more people.
Hi Robert,
We do apologize for the delay in processing times. While our average is 10-12 weeks, unfortunately that average can fluctuate depending on the formats and number of orders received, as each order is processed in the order in which it is received. We truly appreciate how patient you were with us! Our customer service team is available 7 days a week if there is ever anything we can help you with at questions@legacybox.com or by phone at 800-797-8210.
Easy ordering and very fast turn-a-round.
Reasonable price, a lot of different options to choose from.
Hi Richard, Thanks for your feedback! We are so happy to hear that you had such a seamless experience with us. We aim to deliver an effortless process to take the worry out of preserving your precious memories! We hope you enjoy sharing those memories with your family for years to come.
Sent in 45 yr old 8 mm home films - they did an outstanding job, now these memories will never be lost. Thanks so much!
Great customer service.
Updates throughout the process.
Much better packaged returned to me
Than I did myself sending out!
Hi Maria,
We always want to keep you as up-to-date as possible regarding your order as we understand your concerns with parting with your precious memories. Thank you for choosing us to preserve your memories!
Easy to communicate with and my order was ready when I needed it. What a great service you provide, Legacybox!
Hold your tapes. They dont copy the full tape and you need to check all. Feel good provider but erasing memories every day.
Hi Ken! We do not delete or erase any footage we receive, as our facility physically does not carry the equipment to do so. This is an attribute about our company that we do not yield on as these items cannot be replaced. Additionally, our system is designed to always record from beginning to end. There's not a way for a tech to avoid that process. However, many times customers believe there's more footage on their Tapes than what was actually used. So sorry that seems to be the case here. However, if you need anything else please reach out to us at Questions@legacybox.com You can reference our Supervisor, Jessica.
Good quality video. Better than expected transfer. Brought back to memory things I had forgotten. Definitely do it again.
The final product and presentation is outstanding. They were also able to convert tapes that other companies failed at.
Thank you so much! We are so glad that you chose us for this wonderful service!
Great experience. Digitization of old childhood videos was good quality and completed in a timely manner.
Several of the slides were done backward and/or sideways. I thought you would have technically to prevent that.
Overview
Legacybox has a rating of 2.3 stars from 819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Legacybox most frequently mention customer service, thumb drive and poor quality. Legacybox ranks 5th among Video Converter sites.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dawn! Thank you so much for your review. We strive to make our process as positive and simple for our customers as possible so we are so happy to hear that you had that experience with us.