Do not use Legacybox! Disappointing and horrible experience! Poor quality control and customer service!
I found it pretty smooth, but it took a lot longer than expected. And I recently found someone else's packaging in my returned box
I believe my tapes were saved just in time. They were deteriorating.The longer you wait, the worse they get.
Ordered due to the good reviews. 6 - 8 week turn around OVER 4 months and still waiting and waiting!
Hi Michael, we do apologize for the delay in processing times. While our average is 6-8 weeks, unfortunately that average can fluctuate depending on the formats and number of orders received, as each order is processed in the order in which it is received. We truly appreciate your patience as our team works through processing each and every order as quickly and efficiently as possible.
Our customer service team is available 7 days a week if there is ever anything we can help you with at questions@legacybox.com or by phone at 800-797-8210.
The website was hard to navigate. The digital download of our video tapes were hard to play on anything other than one computer
Hi Dan, Thank you for taking the time to provide us with your feedback on the website. We always strive to be as clear and upfront as possible and we wholeheartedly apologize if we could have done better! Our customer service team is available 7 days a week via phone, email or live chat if there is ever anything we can help you with regarding placing an order or answering any questions you may have.
Very fast service. Came well packed with easy instructions. Had our DVD's back in less than 2 weeks. Again, well packed. Very pleased.
Great experience. From the time I ordered and sent my tapes in, until I received my DVD's. Very prompt and kept me informed.
The whole process was very easy. They did what they said they would do. Highly recommended. Slow service but it was around Christmas.
Hi, Robert! We thank you for taking the time to review your experience with Legacybox. We try to make the process as convenient as possible from start to finish, so we're excited to hear that reflected in your review. We do receive an enormous amount of orders around Christmas and all orders are digitized by hand, so we appreciate your patience while we completed work on your memories!
So very pleased with the work down. Always keeping me up to dat on how the process was going. Fast service. So happy with the dvds
Hi Peter, Thanks for trusting us with digitizing your precious memories. We understand just how important your family memories are and feel so honored that you placed your trust in us to handle such cherished items.
Took them 4 months to complete my order. Completely unacceptable. I will never use them again, even though I have a credit on a future order.
Hi Jessica, Thank you for taking the time to provide us with your feedback. I do apologize that your order took longer than our normal standard. Unfortunately, as with many businesses during this time, we have experienced unforeseen delays. We are making sure that our technicians are healthy and have offered time off for anyone that even feels remotely sick! Therefore, unexpected absences may affect processing times slightly and that may mean that your order takes longer than normal. We try to be as clear and upfront as possible about this as well, but your review has shown we could have been more clear. Please reach out to our customer service team if there is anything else we can help you with.
Not impressed with the results. Pretty expensive. I still haven't gotten all the files back. I can't find the digital version of what I sent.
Took forever (10) weeks and when returned did not receive my order of DVD sets, thumbdrive and digital download is incomplete.
Love the Legacybox service. I've had audio cassettes, slides, and DVD's digitized. The staff at Legacybox is caring and very communicative.
Very well done and very professional work. Transferring family VHS tapes to digital is a must! A quick and easy process.
Hi, Patrick! Thank you for sharing your feedback with us. We're glad to hear that you are enjoying your family VHS again!
You've heard the commercials- they do everything they say they will and they kept us updated every step of the way. We will use their services again!
This review is for Legacybox's VHS tape to digital file converting service. I also had a few 8mm reels done and they turned out fine.
Anyway, I spent a lot of time converting dozens of my mini DV tapes to digital files as I had an old camera that still would play them. For capturing, I used Roxio Easy VHS to DVD 3 Plus which works very well and is simple to operate. Since this process takes a lot of time I decided to send about 17 VHS tapes to Legacybox since they had a 50% off sale and thought I would save some time. They said it can take up to 3 months and kept wanting me to pay extra to move me up in the queue but I was willing to wait. While waiting, I received emails from them saying how excited they are and have the best equipment in the business. Then emails stating there are some quality issues with some of my tapes (not unexpected). I eventually received all my tapes back and a flash drive with all the converted tapes in file format. I cannot express how deeply disappointed I was to see that almost every transfer had serious issues which made then unwatchable. Some would have a blank screen with audio only, others would be jumbled frames constantly then off & on, while others would have a one-inch distorted line throughout the entire video. I broke out my two old VHS players, ran a tape cleaning cassette thru them and was able to FLAWLESSLY play each tape! I then used the above program and was able to FLAWLESSLY capture a so called "tape with Quality issues". Obviously, the equipment they use is garbage or they do not clean it up between jobs. I tried to contact the company to report their poor product but they do not have a way to do that. Looks like I'm out over $270.00 for their 20 item box and will have to spend many hours doing this the right way.
Hello Frank,
Our process is to provide a one-to-one transfer of each of your items as they play on our equipment. Since we do not offer any editing or enhancement services, any quality issues that exist on the original item will be present in the digital files. We’d like to make sure that we achieved a one-to-one transfer of your tapes, so it would be great if you could reach out to our team to further discuss your order. Our customer service team is available 7 days a week at questions@legacybox.com or by phone at 800-797-8210.
Received emails on a regular basis providing updates on processing. Received in a timely manner & very happy with results.
Legacybox is great to deal with. The whole process is user-friendly. The Super 8,8 mm and VHS reels and tapes came out great.
Hi Della! We are so happy to hear that the whole process was easy and that you are happy with the final result! Thank you so much for the positive feedback and hope we can help again in the future!
Overview
Legacybox has a rating of 2.3 stars from 819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Legacybox most frequently mention customer service, thumb drive and poor quality. Legacybox ranks 5th among Video Converter sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Video Converter Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mary Kay, Thank you for taking the time to provide us with your feedback. We always strive to be as clear and upfront as possible regarding the services that we offer but your review has shown us that we can do better! Our customer service team is available 7 days a week if there is ever anything we can help you with at questions@legacybox.com or by phone at 800-797-8210.