Legacybox

This was my second Legacybox experience, so, obviously, the first one went well! I appreciated the ease of the shipping process, the ongoing updates, and getting our files digitally via Google Drive (so nice to not have to download a proprietary app to access the files). I truly wish I'd done this sooner, as our tapes may have been less degraded due to age. My husband and I feel like we know each other better after seeing and hearing each other's memorable moments! This was money extremely well spent—a great gift to ourselves!

I'm so disappointed with the treatment I am receiving from Legacy Box. I sent in my tapes months ago and received update emails but until today have been unable to speak with a human. They currently possess my most precious memories which I would like returned before they are gone forever. The agent on the phone was so uncaring and said she could move them to production immediately but could not return them. I would like them back with a refund ASAP. Apparently a manager is calling me. I just want my belongings back. Legacy Box failed to deliver on every level!

In short, I sent two tapes into Legacy Box. One was great, just as expected, put both digitally and on a thumb drive for me. The second was someone else's video. Unfortunately, they do not bother to check the final product. They would like to me to re-send my tape in to start the 1.5 month process over again, but lucky me they gave me a little bit of a refund. I now have to (as I would never send them anything again) purchase my own equipment and attempt to do this myself. Don't bother. It's SO easy and SO simple for them yet they cannot handle it.

I purchased a legacy box and had some of my old files converted to digital. Most of the files turned out OK but several were corrupted when they returned from Legacy box. That's fine- we should be able to fix that. But actually, no we cant fix that of legacy box will not reply to any mails. I have tried numerous times.

Although I used Legacy Box before and was satisfied, the last order returned photos that were backwards (terrible for book titles) and several with the top eliminated causing people to be headless.
Whoever did my order should be fired!

50 years ago I placed a box of about 40,8mm films on a shelf in the closet. The Legacy Box ads finally convinced me to try the service. I pulled down the dusty box, doubting that the reels were still viable, and selected 3 to send in.
Days later I put the thumb drive in my computer and was overwhelmed with the result. So many treasured memories were on display. I saw our children as babies, parents and my wife and I when we both had dark hair.
Best of all we saw them move, laugh and react to the camera. A still picture can't do that.
We will be sending more reels in the near future.

Many, many of the people depicted in the DVDs you made for me are no longer with us. These revived memories are priceless. One video tape in particular was in an odd format that I had no hope of ever seeing again. It just happened to be my retirement party from work in August 1996. That one DVD alone was worth the price of admission. As an old a/v and recording technician I continue to be amazed at the scope of the conversion machinery which you have made available. Please keep up the good work.

I was nervous about the cost, when I had no way to view the home movies taken by my parents and didn't know what was on each reel. The cost was so worth the rush of nostalgia that washed over me at the sight of friends and family members long passed and others looking 50 years younger! So many things I had forgotten about, but memories came rushing back. I was amazed at how steady and clear nearly all of the 24 reels sent in were. All on a single flash drive. Living in rural California means I have a "go box" during fire season. This flash drive means my family's memories will fit in my purse rather than in one more heavy suitcase to be packed in a hurry. I will definitely be sending the rest of my movies and slides as I can afford it.

Customer service non-existent, dvd quality was snow and static, took from October to January to complete and would not contact us back, no customer service number, just run around with emails.
On the other hand they are great about sending texts on current specials…even though they cannot produce the work?

I trusted LegacyBox to digitize my cherished home videos. The DVD's I received in return were not mine, and I can only assume my home videos are now in the possession of another family. I did receive a flash drive with my digitized videos, and the quality is horrendous. There is barely any volume, and the picture quality is poor (compared to other digitizing services I have used). Their customer service department has not fixed the problem or offered a refund. There are long wait times for phone calls (over 15 minutes), and they do not respond to texts or emails (even though they recommend them for communication). We are very disappointed. I would warn others not to trust this company with your memories.

Our films were put on used CDs. In the middle of our family memories, we have a portion of a televised baseball game. On another CD we have some random guys sitting around a campfire and another has the TV news. We paid $550 for terrible copies. Do NOT use these people!

This is my second time using Legacy Box. I loved what they did so much I decided to use them again for more home movies I found. Not only did they take excellent care of my stuff, but they even were able to get the footage off of a damaged tape. These memories mean the world to me. Both of my parents are deceased and being able to hear their voices again and visit these memories whenever I want fills my heart with so much joy. They have the best customer service. If I had questions, comments, or concerns they got back to me in a timely manor and were extremely helpful. Working with them was a great experience and I recommend them highly!

Don't waste your time with this, seriously. They will send you a ton of emails saying they're working on your order. Then when they decide they can't covert your media (due to being damaged on arrival yet they didn't alert me until they already shipped it back) they tell you tough luck. You will end up paying for x amount and getting less and they will keep your money. It took 3 months for us to get a few tapes back and after reading further reviews i will not be shocked if they are horrible quality. Don't waste your money and time.