imprint.com

Dealing with this company has been one headache after another. My invoice says rush order but because I selected standard shipping to save a little money they won't uphold the order saying it will take 3 to 4 weeks to make then another 3 weeks to ship.

Supervisor named Marshal wouldn't give any other information besides saying I have to pay $65 to pay for expedited shipping then they can get my order to me in a week. When I asked him why it says rushed Production on my invoice and standard shipping 4 days he said I don't qualify for that.

I can tell you. I don't know who the other clients talked to, but their expectations must have been they were okay to spend 5-10 times the money for similar quality. I called this company in a pinch, I already had my art work, I already had my art work and they deliver! On time (less than 5 days), at the price promised, in a professional manner. They continued to update me on my order as the process moved along. I have nothing but rave reviews for this company and those I worked with. When you order be honest, tell them what you want and pay what it cost. You don't get something for nothing. I can tell you it will be difficult for me to use anyone else after my experience with this company. They were spot on!

Their online customer service took over 8 minutes to answer any question before completely ignoring my questions entirely. I finally submitted and order after 3 hours of being online for just under $800. Then, the following day, they send me an email saying there were problems with the order. Specifically, the one ink was not compatible with a 2 of the shirts, 2, that i had ordered. I told them to change the ink for the problem shirts and they said they had to do it for the whole order and not just the two shirts. Also, shirts that were marked available when i ordered became unavailable for some reason and not just a few shirts but about 20 different shirts/styles became unavailable. All in all, very frustrating and a complete waste of my time. Oh, and their customer service lied about the conversation we had to make me seem like I wasn't willing to work with them and to make themselves look better. They say they will beat anyones price online but i promise you it is not worth it. There are much better companies out there and paying a little more for less of a headache is totally worth it. I've included screenshots as proof of purchase and problems just in case the company tries to deny it.

I placed my order on April 6th. Few days latter I was asked for better picture for background, I opened the ticket and upload new picture. Haven't heard from them since then. I followed up once, they apologized and said everything is set now. I waited another 2 weeks and followed up again, still no answer to when I will receive my order. As of today 5/19/20 I still didn't received anything. If I knew it will go this route, I would never order from them.

It appears someone from Imprint tried to recreate the logo I submitted and botched it. I have 175 custom notebooks that were supposed to be holiday gifts and can't use due to the messed up logo. I am trying to work with customer service to fix issue and get new notebooks printed but they don't want to refund me the additional 200 I paid for expedited shipping to get in time for holidays. So I have a botched order and currently no fixing from Imprint.com. WON'T USE AGAIN.

This conpany has issues with be honest about shipping. My order was damaged during processing. The ink was smudged and the signs were clearly damaged. The are trying to say it was shipping but the photos will provide my point. Also I only recieved partial order. I ordered wire stakes for the yard signs and was told is was in transit and it never came. Now the company is telling me I can wait 2 weeks. So now I have yard signs but no way to use them. There customer service sucks. Stay away. Also they will block any reviews they don't like on there Facebook page and block you.

I was able to place my order for silicone wristbands very easily using the online form that guided me through each step. The options and pricing for each option were clearly visible and updated in real-time as I changed things. I received emails daily updating me on the status of my order as it went into each stage and finally shipped, and I received the shipment on the day it was originally estimated while placing the order in the first place. I'm very happy with their service. I think there are a lot of options and the order form presents you with a lot of information, so some of these negative reviews are probably from people who didn't fully read and understand what they were doing. There were some options that I could have chosen which would have doubled my price if I hadn't been paying attention. I think their prices are very reasonable, some add-ons just cost more to produce.

These people are unbelievable. We placed an order for lanyards - as shown in a photo, we choose the date we needed them (expecting they would be there around that time... which is reasonable, right?) - they never even got back to us to say they were delayed, we emailed them when we hadn't heard much and they finally confessed the order was delayed. When we asked for a refund (the lanyards are now slated to arrive way past our event), they basically said no, it's not their fault, there is a Chinese holiday and somehow we were supposed to know that? The back and forth is frustrating, they refuse to take responsibility and there is no easy way to contact a real person. They force you to use the ticketing system instead of being able to just call and handle over the phone. The phone people are probably the most useless.

DO NOT USE THIS COMPANY!

Ordered 200 koozies 45 days ago and still do not have them. Also, don't ask for the extra cost or option to be made in American bc they are not made in America, all comes from China. Called and asked to speak to manager over 5 times, operator created many "tickets" for someone to get back to me and no response. Yet to receive paid for goods and will be reporting to BBB and will be adding this to all social media for this company. Worthless company, don't waste your money and better to use someone local regardless of cost.

We ordered 250 of these in a variety of colors. Just about half of these were defective prints that had a thread on the screen or the print before the ink was cured. There are big long lines in each print on more than half and these are all unusable for our community.

With the remaining prints, we found 12 that were printed correctly and are usable. We tried to work with the Imprint Customer Support, but their best offer was a 30% refund on 100 of the defective Koozies.

Legitimately have never had service so bad from the printing quality to the support on working towards a resolution.

Just know that if you choose standard shipping, it'll be a MINIMUM of 2-3+ weeks (their words) for your order to be shipped. I can't imagine why such a huge company takes that long to print a little logo (that I made, by the way. It's not like they designed anything) on 24 plastic cups. The whole process has been inconvenient, slow and regretful. I chose this site because I figured my small order would get done and shipped easy peasy, BUT - If you have a smaller order like me, use Etsy. Trust me.

These guys are not from Texas like they pretend to be. They are Indian scammers. All their stuff is made and shipped from China. You will waste hours each day as they pretend they are looking up your order and rushing. My order was charged and they extorted me for additional expedited money just to tell me 2 days before my event, they can't fulfill my order. Then they lie they will refund me so I now have to claim fraud. My event was cancelled and it was a stressful 3 weeks. Be Careful!