imprint.com

If I could select. 5 star, I would. We ordered some customized face masks - and just like other reviews on here they are made for children and do not stretch to both ears on adults. I reached out and was told they are one size fits all, that a 'strap extender' of some sort can be purchased, etc. The strap extender only works to prevent the ear straps from resting behind each ear. In order for that to be an issue, the ear strap on the mask needs to extend beyond the ear - and these do not. Total scam and rip off. Stay away. No refund offered, no remediation offered, nothing. Awful company.

Horrific Experience. Do NOT use this company. Based in Houston but customer service and sales barely speak English I must have been talking to India.
3 days with runarounds on the artwork after I sent the files in the pixels they needed, then they sent me a proof missing half the artwork. The promise date was not met and the entire experience was a 4 days nightmare for a simple button design. The final artwork I ended up with was mediocre at best. Terrible experience. Like a nightmare!

I approved my proof on Friday, it is now Tuesday and my order is still on hold. I paid the additional 15% to have them produced "same day" which would have been Friday when the proof was approved. They refuse to give me a refund for the extra money I spent on the rush production and still have not produced my materials. I asked the customer service rep to send me an email in writing promising delivery by 8/14 and his email he sent read:
"Dear Customer,

We will try our level best to meet your deadline date of 8/14.

Thank you."

This is definitely not assuring I will get my order by tomorrow. I asked for a supervisor and nobody was on the floor to take my call. So he stated I would get a call back. I'll hold my breath. If you are looking for a company who stands behind their promises on delivery time, I would shop elsewhere!

Initially when my order arrived I was disappointed to discover the artwork had not been printed on my yard signs correctly. Although the content was fine, certain design elements had been omitted. After a phone call with customer service and a few emails back and forth, Imprint.com agreed to produce my order again at no charge to me. They rushed the production and I received the items correctly printed with a fast turnaround. I appreciated their response to the problem and I would use them again.

This company should be ashamed of themselves. They give false claims about there shipping and then after requesting a refund... all of a sudden they have no confirmation of their cancellation. My cancellation was done over the phone. I then sent a written confirmation of a cancellation and NO reply. They are just holding my money even though they never printed or did any business for me. SCAM!

The "youth" wristbands are sized for toddlers, the "adult" are for children, and the "XL Adult" would fit a regular adult, so beware and size way up — and don't be surprised if you have to pay a rush fee to get them a week later than told. Customer Service techs were professional

We had a little communication problem initially--the website suggested (but did not promise) an earlier delivery date than the guy on the phone at customer service. But once the phone connection was made, I couldn't have asked for a better experience. And the product (custom shot glasses) arrived ahead of schedule and looking even better than expected. I recommend getting them on the phone as soon as you're ready to order. These guys will take good care of you!

I had worked with the company before and was pleased with the results. However, my last 2 orders were a mess. The 1st- lanyards did not arrive as shown in the proof, and was only offered a very small partial refund after an immense amount of contact. 2nd - tried again, thinking the last was an isolated event. In the end I did receive an item that is workable (but still different than the proof), the communication to get to that point was ridiculous. Getting bounced between no less than 5 different service reps, with one in particular who was rude and didn't answer simple questions, left a really bad taste.

This company follows dishonest practices. We made a purchase for our elementary school and they charged us more than the quoted amount, we did not know until after the payment was made and they emailed us the invoice that they added fees that were not disclosed in my Order Total. We have repeatedly tried to get this issue resolved and our calls are not returned. We have been trying to get a refund for the erroneous amount that was charged and the last we were told by their customer service representative is that they have to ask the production dept. if there is a cancellation fee. What credible company has their production department assess cancellation fees. It took 3 calls in one day to get a supervisor on the phone.

I ordered a couple of yard signs and paid extra shipping costs to have them delivered. When I had not heard back from the company in over a week, I went to check on the signs and they said it would be 2-3 more weeks to produce them and then 14 days more to ship them. When I asked for my money back, they said my product was already in production and could not be refunded! Beware of their "terms and conditions" and refund policies. Over all, I would just go to your local office store for cheaper, faster service and more reliable customer service. I just consider my money gone and once the signs arrive, they will go in the trash because the event I needed them for will have been over for a month! Stay away!

Ordered and paid for a 3 Day rush production product from their subsidiary site and nothing but a run-around for 2 weeks - item hasn't even shipped yet! They truly deserve the "F" rating they received from the Better Business Bureau!