It's been 12 days of arguing with their customer service about my order after every agent completely lies. They said they would credit my rewards from a previous order and didn't, said they would resolve the issue in "1-2 more days" 3 separate times and they have no intention of doing so. Save your money and your time and find a reputable company to get printing from!
I ordered some custom matchbooks, with the design review. It shipped without two weeks and the printing job was exactly what I wanted. The matches break a little more easily than I'd like, so that's the one downside.
Took forever for my signs to be approved, printed and shipped. Other vendors have been able to turn a delivery around in 7 days so will be using them for future needs.
I was under the impression that I ordered youth hats. When I spoke to the agent on the phone to confirm the design and the type of hat I ordered he said yes when I asked to confirm they were youth hats. Also the quality of the embroidery was poorly done. Also I had to minimize my logo because they couldn't do that many stitches. Found another place that handled my logo just fine and had true youth size hats. Now I have 13 hats I can't do anything with and I'm out almost $400 now because I had to reorder these hats. I'm not happy with my experience at all.
Ordered 12oz coffee cups for an event I am sponsoring. Artwork is good, cups are good quality. Will use this company again if I need to order more and will consider using them for future marketing orders
This process was easy and fast! The Lanyards are exactly what I was hoping they would be. We did the glitter lanyard and they are super glittery and the lacrosse girls love them!
The whole process from creation, to proof, to print was flawless. I use Imprint every year to create the yard signs for the Summer Food Service Program in my county!
I ordered a table runner and needed it quickly. It came in and was exactly what I wanted. The design came out beautiful. I will definitely get all my custom stuff from here.
The customer service was excellent, and my totes turned out even better than I expected! Very satisfied!
I had issues with the file type and they were very good about fixing it. I made a mistake and ordered one color printing and they're we're super generous and just charged me the one color price and changed it to multi color. Very nice and easy to work with. Customer focused for once in this world
Made some sun shirts for my dads business and they can out PERFECT! Will definitely order again soon!
The yard signs were well made and had great strong color. They arrived quickly and no damage
Easy to order. Design department is awesome, and the speed of receiving outstanding. I highly recommend for all your printing needs.
Designed my own koozies for a bachelor party. The quality was great for the price I paid. Highly recommended.
Website is horrible and did not save the order correctly, and the lanyards were incorrect. Customer service is horrible and they would not make it right. That's $600 I will never see again on a product that can never be used! No accountability and care for customers. I will never use this company again. Stay away from imprint!
I was able to easily design, order, and receive exactly what I needed: beautiful merch to get the word out for my startup. The price met what I could afford and, critically, the product was exactly what I needed.
Received my order with several of the cups chipped on the rims and almost all of them the print was severely flawed. I contacted customer service but they refused to correct the flawed cups. Wasted money and a hard lesson learned to never use this company again.
They ruined the gifts for my wedding guests and hosts. I ordered 300 custom shot glasses. First they arrived filthy, and some of the shot glasses were missing parts of the print when they came out of the box. I was not going to give my guests or hosts a filthy shot glass, so I ran a sink of soapy dish water and a sink of rinse water. More glasses had the print just fall off the glass as I gently lowered them into the water. Did they start with clean glasses? Did they use the right ink? Did they cure the ink after printing? And it was obvious they did not ship a clean product. I contacted customer support *******764 and opened a claim ticket (#*******), sent them pictures of over 42 shot glasses with partially missing print. Their response was they can replace with the same type of glass and process they were using. Why would I want more poor quality product. The demeaner of the customer service agent was if I was being treated like an inferior person because I am female, and maybe they are used to providing poor quality products and service and have no care for their company, products or customer. My wedding is in 1 week, and we still do not have a reasonable resolution. Avoid using this company. They have some funny advertising links that mimic 4Imprint and other companies but it brings you to Imprint.com. Not sure if it is the same company, but what a shady way to post links to their site. Their logo should be "for no quality or customer service, we will take your money and leave you hanging". They should be banned from doing business in the USA.
Overview
imprint.com has a rating of 3.8 stars from 2,176 reviews, indicating that most customers are generally satisfied with their purchases. imprint.com ranks 417th among Printing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members