imprint.com

Needed coasters for an opening event week. The designs were very simple (centered icon/logo in a circle coaster) but the scale of the designs are very important to the brand. I sent the files exactly to scale, but I omitted the circle crop just to allow for a bleed on the print. This caused the first round of proofs I sent to be wrong, even though I made a note about this when sending.

From there, the proof process descended into chaos and somehow the proofs got worse and worse in quick succession, even after providing updated reference files. For such a simple design (provided in adobe illustrator, from a print designer themself, positioned and scaled exactly how we wanted it to be printed), it was crazy how many proofs we had to go through.

The customer service response was usually very quick, but the designers on the imprint team weren't always available, so this process got delayed which resulted in a delivery a day late. Thankfully it was for a whole week's worth of events and it wasnt the end of the world that the first day was missed, but imagine if the event was only a day?! Unacceptable, especially since I was told that as long as we had the proof confirmed by a certain time/day I would receive when I needed, and we had it confirmed by that time/day, but I still didn't receive when I needed.

Anyways. Longwinded, but I hesitate to come back just based on this overall experience. The product itself turned out well and we were happy with the end result, just not the process.

First off giving at ETA of about a 5-7 business days, and then telling the client oh it will be 3-4 weeks you chose standard shipping is a complete joke of a way to do business. I ordered on 9/22 and was supposed to receive 10/4. I called on 10/4 after seeing that had not even shipped yet. Had I known the the actual ETA would be there far out I would have either chosen to upgrade the shipping or used a local solution. I should have used the local solution anyway as I'm sure the results would have been better. As it is the print and material is so light the sun shines through and not only washes out the lighter colored side, but makes the darker side look like it's been in the sun for years. I ended up having to pay for the upgraded shipping after I placed the order to get the signs here before the event I needed them for, so that was an added 30% cost. I won't give them a 1 star because the signs do look nice in a dark shaded area, but out in the bright sun where most stop signs are (where people can actually read the sign) they are disappointing. I would not use this company again nor recommend them to anyone..

The custom lanyards were just like I wanted. Very nice quality, and arrived just in time. I would definitely order again!

Please don't waste your money. Terrible, rude customer service who know nothing about their company or the printing process. Lied to me about time lines for 3 days straight. Ultimately ended up paying a cancellation fee of 2/3 of the final cost because "some" were produced. Printing does not work that way. Liars.

I had to order hiring signs for my company. Just 3 signs total, nothing major. Through the proof process we opted for an art change of double sided. It seemed like the new request was fine and taken care of till 2 days later we received the wrong signs, plus signs that did not even belong to us. I immediately called and the woman was not helpful. We had to create a new ticket to voice our concerns on the order rather than them just send out the correct signs that were already approved and should have been in the system since we were also charged for them. Most of their reviews seem fabricated and multiple times asking where I could place a review on their site myself the customer service chats would suddenly be ended. Hoping we still get our signs and then just add imprint.com to our "never buy from again" red list. This has been a simple job that has been dragged out and turned to a headache with no one to talk to for help.

Placed my order, including a digital proof. The proof went to my spam box so when I discovered it there Imprint.com had already reached out again to ensure I received it. The responded quickly to my follow up questions and concern with timing for receiving. I had a little fear that production and shipping time would take longer than we needed but went much quicker than anticipated. Was pleased with how they turned out. Colors are true to website. Be glad to use this company again.

UPDATE: Imprint has repeatedly contacted me to apologize and either send me the one stake missing or refund me for it. After calming down a bit... I did appreciated the apology and the effort put forth to fix this issue so Im raising my rating from one to three stars. If there is any issue with your purchase CALL them right away. Don't use their ticket system.

ORIGINAL:
I bought five yard signs from them with stakes so that I can put them... in yards. They sent me four stakes instead of the 5 I paid for. I tried clicking on the order and opening a ticket TWO times to have them send me the stake so that I can use my last sign.

Finally i decided to call them and they literally told me they couldnt help me because it was past a seven day period. SERIOUSLY!? Then, when I looked for my support tickets on their site... they were no where to be found. So I couldn't even prove I had contacted them right away.

Apparently they can't take care of a simple error on their part. I will never get my signs from here again. I can't imagine how it would have went if it was a more expensive mess up.

Received my order with several of the cups chipped on the rims and almost all of them the print was severely flawed. I contacted customer service but they refused to correct the flawed cups. Wasted money and a hard lesson learned to never use this company again.