Overview
Frame USA has a rating of 4.5 stars from 861 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Frame USA most frequently mention customer service, custom sizes and reasonable price. Frame USA ranks 5th among Printing sites.
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I apologize that I thought you weren't responding to my order for 20 frames in a timely fashion. It turned out that your order tracker was not updating. Other than that, great job, and I got all of my pieces framed and delivered on time.
I had a specific question about the color of the mats that would come with my order. Customer service addressed my issue and the order was perfect. It is so wonderful to work with a company that gives such personal attention to their customers' orders.
Great. Easy to select and purchase.a lot of variety and if taking a picture, you can see it already framed.
Ordering process was super easy! The price is unmatched. Looking forward to my next custom framing project!
Great value for a great product and excellent service, which is why I always return when I need a frame.
The price is so reasonable. I wanted to complete my artwork with quality frame and the cost was astronomical. I have bought your frames at stores and was glad I could find you on the internet. Thank you
I had a good experience in placing the order. It came really quick
Used them before. They are quality frames done quickly.
Great site is easy to use. Good quality materials. Like the colors. Will use again
Another quality frame from frames usa. I have come to expect the best from this company and they continue to deliver. I will always buy my frames here if I can. The price is fair and the product is way above the Chinese competition
Good quality solid wood picture frames, easy to order, quick to ship
We were looking to support a Made in the USA company and found Frame USA. We absolutely love your company. We have ordered many times and continue to love shopping with you and all your products.Thank you.
Happy with my order. Everything is as expected and delivery was quick. Thanks
Easy and satisfied! Quality frames which is not easy to come by these days.
Called customer service with problem they sent out another frame cover very fast
The pictures I looked at showed a mating in the frames. None of the frames we received had a mating. Which we will make work and it will be fine. Maybe I didn't read the description correctly.
Customer service was bad from the start. They provided contradictory information about shipping. Product arrived nearly 3 weeks after their stated processing time. No one could give me a proper status. AND the products themselves are not good either. Framing is rickety, there is no covering on the back - you see the frame points. And those were not put in correctly, I had to secure each one. The actual image printing is good. I will never buy from this company again.
Saw what I wanted, ordered it, received it, in decent time...very satisfied
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- Ithaca, MI, United States
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Business Highlights
- Made in America
- Custom and Ready Made Picture Frames
- Design Your Own Custom Frame
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Duane, There are only a select standard sizes that include a stock mat. Unfortunately, the largest standard size that comes with a mat is 16x20. A full list of what comes with frames can be found here: https://www.frameusa.com/what-comes-with-my-frame. It is also listed on each page below the description, by the size. All of the images on our website showcase the 8x10 which does come standard with a mat. If you are interested in mats you can send an email to Sales@FrameUSA.com and one of our reps can help you out getting the mats ordered for the size frame you purchased! -Brooke Sanders, Brand Manager