imprint.comReviews 2,183

When everything goes right, Imprint.com is great. If you need to contact customer service it becomes a very complicated experience. Also, for the second time consecutively the address has been incorrect and if my UPS delivery man didn't know me I would never have received the merchandise. They constantly confuse the billing and delivery addresses using half of one address and half of the other. I'll have to seriously rethink using imprint.com again in the future.

I'm not sure why, but I was having trouble logging into my imprint.com account as soon as I had made it. I tried contacting imprint customer service and the man on the other end said he didn't even have an email or phone number on file to the account I had just created. I then tried live chatting with someone who DID say they had this on file.

I thought it was insanely annoying that my order was on hold because the billing and shipping address does not match. I had this issue because my company has multiple buildings so the order was to be shipped to a different building. I was very annoyed by this extra phone call because I imagine someone who is buying 50 - 200 lanyards would clearly be from a company and so this shouldn't be a rare occurrence.

The product itself is lovely and the website designing tool is very extensive and easy to use, but if you fix this issue flagging all orders with different billing and shipping addresses (even though they are less than 200 feet away from each other) this would have been a much better experience.

I ordered shot glasses. My logo was not printed well. It was crooked. Some of the glasses tilted. The letters were thick on some glasses and there were bubbles in the cup.

I went back and forth on the phone with Ralph and was told to write my issue in an email, which was almost pointless because he didn't even include everything that I wrote in my email. I am very dissatisfied with my experience and cannot use the glasses. DO NOT GIVE YOUR MONEY TO THEM BECAUSE THEY DON'T CARE ABOUT QUALITY.

This was their response: Thank you for reaching out to us, Please note that the products we carry are intended purely as promotional items; therefore products that may have minor visual imperfections should not be considered as defective or flawed items. However variations in raw materials, molds, production equipment and melting temperatures may also result in variations of size, shape, engraving, font, color, etc. These conditions are within acceptable industry standards and can not be considered defective; we sincerely apologize for the situation. However, since you're a valued customer we'd like to offer you 5% refund on this order as a token of our sincerest apology. Kindly let us know if we can assist with anything else. Regards, Nathan.

The site said free rush 1 day shipping. Then they took 6 days to ship and another 5 with the shipping company. The signs arrived after the event they were supposed to be used for. When I opened a ticket with customer support they said you should have read the fine print. The rush shipping is only if you pay extra for shipping. WOW! That's bad. They would not refund the money either. Never use these guys.