iKeyless Reviews Summary
IKeyless exhibits a mixed reputation based on customer feedback. Positive aspects include prompt shipping, competitive pricing, and instances of effective customer service, with some representatives receiving commendations for their attentiveness. However, significant concerns arise regarding product quality, particularly with defective remotes and the lack of clarity about whether items are new or refurbished. Customers frequently report difficulties in reaching support, long response times, and frustrations with the returns process. Overall, while some customers express satisfaction with their purchases, many highlight systemic issues that detract from the company's reliability and customer experience.
This summary is generated by AI, based on text from customer reviews
Beginning to end the ordering of part needed was hassle free. The delivery by USPS was a couple days later. I felt like a true customer not just a sale.
It was very easy ad efficient to identify exactly what I needed, and the order was filled promptly and efficiently. Stacy also followed up to make sure everything was satisfactory. A great service and products at very reasonable cost.
My husband and I ordered on 9-25-15 (#*******) a key to a Honda purchased for our grandson. Purchased another key of 10-17-15 (#*******) to a Honda grandson had borrowed to use while waiting for the "new used" car. Both times the keys were taken to a locksmith and cut for each Honda without a problem. The keys were shipped quickly and reasonably. Very good service.
I received remotes within days of ordering them but one remote could not be programmed. Stacey at Ikeyless had a replacement to me within a couple of days. You really know the kind of company you are dealing with when there is a snag. Some companies deny and run-for-cover while others like IKeyless deal with it quickly and fairly--GREAT SERVICE. I remain a very loyal customer and recommend them highly.
I just had an extremely pleasant experience with Mike on resetting my fob. I found Mike extremely knowledgeable of your product with the perfect personality for support.
Thank you Mike. I assure you others will know about iKeyless.
I had a very positive experience with IKeyless. After receiving the key within a few days of my order, I took the "blank Chipped" key to my local locksmith, who cut both sides of the key in about 45 seconds for a total of $4.00.
I then brought the key home, and followed the instructions that came with the IKeyless key, and literally was able to "program" the key in less than 10 seconds.
Immediately I tested the key, and it worked perfectly.
This entire process (from ordering to cutting to programming) was incredibly quick and easy. Most importantly, it saved me tens, if not hundreds of dollars than had I needed to go to the car dealer or locksmith (for key purchase and programming charge).
I am now considering purchasing an extra key for my other cars as a safeguard, should I ever lose one of my original keys.
The only criticism I have, IKeyless should list/indicate the country where the blank keys are manufactured, as many of us are conscientious and try to only buy items made in the United States of America.
Horrible. They claim & quote "Most orders placed by 3:30 pm EST ship the same day"... LIE! I guess the loophole for them is the "Most orders..." portion of that statement. My order was in stock, placed by 1:21 pm EST, and it did not ship until the next business day. Furthermore, by shipping via USPS First Class, it is not reliable at all to track the package. There are a lot of companies providing the same service as these underachievers so I will be sure to give someone else a chance next time. No response to my email inquiry either. I will give them two stars simply because they did the bare minimum and technically fulfilled their obligation.
I order a remote from ikeyless and the instructions did not come so I called Monya and I was helped immediately with satisfactory results. The response could not have been any better!
Thanks
My latest order for my wife's truck order #******* I had a question and emailed ikeyless I received an answer within 30 minutes Stacey answered my questions placed order and could not be happier two remotes and two keys with the included instructions it took longer to open package than to program them, all I can say what great service
The item came quickly, was packaged well, and I was contacted by the seller before and after shipping. I left feedback and the seller contacted me again. I was surprise but glad. The last person that contacted me was Stacey F. And was glad I received the order and that it was what I wanted.
AMC in NC
Order No. *******
At first I was having trouble pairing the universal car remote with my Chevy impala 09 and thanks to Sarah (representive) I could gladly pair the remote with my car. With some simple and quick steps that Sarah send me, It couldn't be better. Thanks to her I got my remote working. Order number: *******
Ref: Ikeyless order *******: Sarah got my order out quickly and as promised. I saved some money and got what I needed. Thank you.
I was referred to iKeyless from a dealer. I ordered online and rec'd the keys in about 3 days. I got the keys cut locally, but was unsure how to program them. I called customer service, talked to Monya and she immediately emailed me instructions and told me to be sure and call back if I needed anymore help. It was super easy to do an I had my keys programmed in less than 5 minutes. I will definitely order from them again when I need keys and have already passed their name on to several friends.
Great group of honest people nice gently used parts and me ones too. Monya was very nice and polite. Truly a great experience order number *******
My 2003 Chevy Tahoe remote needed to be replaced. I went on-lione and ordered a new one with iKeyless on a Sunday afternoon. I recieved it the following Thursday and installed it within about 5-10 minutes. This is much easier and cheaper than going to the dealer. Stacey was great and very helpful.
I'd order again for sure.
Thank you
Marianne (order number *******)
We went to the dealership to have the keys programmed and the dealer indicated it was the wrong chip. We then contacted ikeyless who told us to go to a locksmith that does this type cutting and programming who also showed me the codes that indicated the wrong chip and told me it was from an older car. The dealership charged me $120 for the unsuccessful attempt and $90 for the cutting of the bad chipped keys, NOT TO MENTION THE COST OF THE KEYS from ikeyless, all to be told it was beyond the return policy time. YOU'VE BEEN WARNED. Waste of lots of time and money
Overall, the item was cheap (in cost), it was easy to order, but when I received the item, it was missing parts... When I received a "personal" email from Stacey, and explained my disappointment, she responded with, "I'm extremely happy to hear that you are a satisfied customer." Apparently not personal...
Order: *******
My experience with the site was very good. Sarah responded back promptly with concerns. Order # *******
Bought product from iKeyless and part of product was missing upon receipt. Fortunately a phone number was provided on the packing list. I called customer service and got immediate response and was assured the missing part would be sent out immediately. It was and I received the needed part without hassle. Two points, 1. There was a number available to call and 2 someone answered the phone and provided proper etiquette and customer service, what a concept!. IKeyless-great to do business with, great product.
What a pleasant experience! Acquired this older Subaru and extra key was lost. IKeyless website was quick and easy to order a replacement blank key. Key shipped and received in several days and took to local Home Depot to have it cut to match existing key. Worked great! Thanks. Will definitely recommend them.
From the business
iKeyless is your one-stop-shop on the web for replacement keys, keyless entry remotes, and innovative original products only available at iKeyless. With the largest product selections and industry-leading customer service, iKeyless is the best choice for all of your automotive key and keyless remote needs. Come check us out!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I'm very sorry you had a negative experience. If you email me I will do everything in my power to resolve this matter. I can be reached at mikel@ikeyless.com.