IKeyless exhibits a mixed reputation based on customer feedback. Positive aspects include prompt shipping, competitive pricing, and instances of effective customer service, with some representatives receiving commendations for their attentiveness. However, significant concerns arise regarding product quality, particularly with defective remotes and the lack of clarity about whether items are new or refurbished. Customers frequently report difficulties in reaching support, long response times, and frustrations with the returns process. Overall, while some customers express satisfaction with their purchases, many highlight systemic issues that detract from the company's reliability and customer experience.
This summary is generated by AI, based on text from customer reviews
When we realized that the battery in our remote control for ourcar had died we ordered a set from your company. The initial order apparently went to the wrong address for whatever reason. I called and got a representative by the name of Sarah I believe from your company and she graciously agreed to send a second set of batteries to us. She said they would be complementary from the company. When they arrived in a couple days we put them in a remote and they worked perfectly. We are so happy with the service that we got in with Sarah's gracious manner
These folks shipped the product fast, as described and perfect shape. What more can you ask from a vendor? :)
I wanted to save money by using Ikeyless but was worried that there would be something wrong with the key. I went ahead and ordered the key and it was shipped very quickly. I had a locksmith cut and program it for me and it worked out fine! Going through the dealership would have cost over $400 and I got the job done for just under $200!
Monya
Order number *******
I had bought one for my last car also. When it was destroyed in an accident that I got a new car and immediately ordered this remote for my Toyota Sienna. It came in a very few days and just like before it only took about 15 minutes to set up in the car and have it working. I had one question, and when I call it's it immediately and discuss something with me for a very few minutes and in no time at all I was done. You won't regret getting one of these.
I purchased a Master Lock Magnetic Key Storage from iKeyless and a Transponder Key for my 2016 GMC Sierra in two separate transactions. The case was great and the magnets were really strong. After the first purchase I received an email from Sarah at iKeyless asking If was satisfied with the purchase. I thought that was great customer service knowing they would fix any problems with the order. I then ordered a Transponder Key for my 2016 GMC Sierra. At the time of ordering iKeyless did not list a Sierra key for 2016 but the 2016 and 2015 are identical so I took a chance and purchased the 2015 GMC Sierra transponder key.
I had the key laser cut at the dealership with my VIN for free. To program the key the paperwork said not to "clone" the key but use the dealerships equipment to program they key. I was going to pay for the programming when the technician said that in his experience all transponder keys could be "Cloned". I brought all my keys in case it didn't work but we started the truck with the original key, shut it off, put the new key in and restarted the truck and the key was programmed... Dealership did not charge me. The key worked great. I ended up getting a second email from Sarah at iKeyless asking how the purchase of the transponder key was. I know if the key didn't work Sarah would have refunded my purchase.
So now I have a spare that only cost me $49. Can't get better than that.
Easy to program. Literally took less than a minute. Works great. Reasonable price.
I ordered the key from ikeless for my daughter's jeep (order number *******) and was very pleased with both the service from Monya and the price of the key. I had earlier contacted a Chrysler/Jeep dealer and they had informed me the key from them would be between $100 and $120 and that the key from ikeyless might not be able to be programmed. We received it, took it to a different dealer, and they programmed it for us in a few minutes. It saved my daughter a minimum of $75. Thank you for your company and service.
Monya,
Product for order number ******* met our expectations; we followed
Programming instructions supplied with remote and surprised to find programming extremely simple and remote works well.
Was just what I needed to make a key for my car. No confusion at all. Took it to home Depot to get the key cut and they gave me directions on how to program key.
I recently ordered feed a key fob.It was very easy to do. The website is user friendly and my fob came sooner than expected. It just made the experience with this company 100x better to get an email from Sarah asking how my product was. This is a great company and I have definitely been recommending my family and friends. If ever in need again this will be where I shop. Thank you so much!
I had to order 2 keys for son's VW Golf. IKeyless had just the right transcoder keys I needed, and had them shipped in no time. Very efficient service.
Given the annoyance of losing a key in the first place, the disruption was considerably ameliorated by the opportunity to order the appropriate key blank from iKeyless on-line at a reasonable cost with prompt delivery and have the replacement key cut at my local hardware store (took maybe three minutes and they did not even bother to charge me). Special thanks to Sarah and her colleagues for speedy customer service. ( Order #*******)
IKeyless has great customer service. Stacey emailed me to follow up with an issue I had with my order (order number *******) and it was resolved very quickly. I would do business with them again and would recommend them to others.
Thank you very much.
Re: order #*******
Before placing an order I emailed with and spoke with Stacey. She responded quickly and was very knowledgable about the products. I then placed an order with Stacey for 2 keys and received them within a couple days.
Great product; great service! I highly recommend.
I am very happy with the transponder key order #******* received from Ikeyless. The key arrived in just a few days and was exactly what I needed The website was easy to navigate and I will definitely use this company for future needs. I also appreciated the follow-up from Stacey, asking about my satisfaction with the product.
Called local dealership and was told 300 for two remotes and programming. Ordered from here and saved 200. Order took 2 days to arrive and included detailed instructions. Great company great product. Order number ******* stacey
I placed an order for a battery to my keyless entry remote and the experience was flawless. The order was immediately acknowledged via e-mail and the item was delivered within the agreed time frame. Overall, 5/5 satisfaction.
Sarah emailed me and asked me to leave a review. My order number is *******.
I loved my experience with your company. It was super easy to find the product associated with my vehicle that I needed. The check out was quick and painless, which I appreciate. I placed the order before 3:30 or so like the website said however my purchased wasn't shipped that same day. However, the shipment go to me a lot faster than I anticipated so it made up for it. Thank you so much for he quality of product and service.
I recently ordered a keyless remote that arrived without the instructions I placed a call to iKeyless customer service and spoke with Sarah because I had no idea why the remote wasn't working. Sarah emailed me the instructions before I got off of the phone. The instructions were clear and very easy to follow and within a couple of minutes I had set the remote to my car. Thanks Sarah, I will return to iKeyless site if needed in the future and recommend iKeyless to others. Thanks again.
Best personal interaction with Sarah B. The best experience I have had on line or any other venue for that matter, I ordered a key fob for my Nissan truck, Order Number *******. I ordered the fob for a 2014 Nissan Frontier. Took the fob to have it programmed and realized my truck was a 2015 Frontier. Back to Sarah. When you deal with the best your results will be predictable. She immediately sent me the correct Fob chinned in a returnable envelope for the old fob. I also was told by the mechanic who had the original fob that it would not have worked in any case because it was broken. Back to Sarah called and explained what I had learned and not knowing who broke it, i. E.; me, the mechanic, or simply a faulty fob I offer to pay for both fobs if it looked to them like the damage or malfunction of the first 2014 fob was on me. Sarah could not have been nicer and said she would let me know. Deal with lots of on line companies I keyless represented by Sarah the best
iKeyless is your one-stop-shop on the web for replacement keys, keyless entry remotes, and innovative original products only available at iKeyless. With the largest product selections and industry-leading customer service, iKeyless is the best choice for all of your automotive key and keyless remote needs. Come check us out!