Overview
ID.me has a rating of 4.2 stars from 29,072 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ID.me most frequently mention video call, customer service and great experience. ID.me ranks 1st among Software sites.
How can we possibly know our data is secure? Are the latest protocols employing the latest and most robust state of the art technology, etc. in place to protect us? Of course they will tell us our data is safe. But being that so much personal data is being stored on such a platform, we should at the very least be skeptical. Nothing is 100% impermeable.
So, has anyone noticed that prior to computers, Identity theft was not even a thing? It's a fool's game to think that anything that can be transmitted in digital format is secure. I am over 60 years old and remember when things worked just fine before they were even used in daily life. Trust me... it was better.
I have used this service multiple times and have no problems being able to log in to check account information or change information the government agency allows to be changed. If anything, this service/program works better than some of the agencies' websites it enables access to.
You have no other choice. Own a smartphone w/ a good camera and lots of spare memory space to download Zoom or whatever app this for profit agency are pushing at the time. Jump thru hoops to prove that you are worthy or be unable to access government services. This is just a barrier to access basic services.
Horrid. Quirky software on even something as simple as an Apple 6e smart phone. Got lost in finding tabs and heaven only knows what else. Ironically, even though I got lost after gymnastics to get ID. Me's face recognition to work, I was admitted to the IRS site. Spooky and not confidence inspiring as more than a way to allow the government (over which I have absolutely no influence) to enrich ID. Me.
The call was simple just had my two documents ready to show the agent and answer a few questions. I videoed in with agent and he was knowledgeable about the situation yet friendly so it went very quickly
So far my experience was truly quick and easy. The app makes it professionally accurate to get your info in good hands and the platform has options you can use if somethings are not available with you they make it stress free 😀
From start to finish the process was thorough, and very easy to navigate, uploading documents, multifaceted step verification pass key as well as text message to verify, if you choose. My experience was very enjoyable and not a problem at all and I'm grateful that I had the opportunity to know about ID. Me. I highly recommend it as an extra layer of security for ones identity and information is essential for one's peace of mind.
Once you make sure all of your documents are in order, this site is like throwing your cards out and having the greatest hand for your game. With to-the-point questions from your agent that aim get you moving forward, it is a great way to file yourself.
Challenging due to third party camera challenges in photo verification process - had to figure out first why I was having the problem and then look up in google how to rectify the issue all very time consuming and frustrating.
Of course data security is a concern but we are stuck with risks to work w government agencies. The ID. Me account setup worked ok until the selfie. Then it seemed to crash and I didn't get any confirmation or error message. Not a good way for the process to end
I was disappointed because it took too long for them to get bask after I explain why my account got suspended for some reason and what I was needing it verified for' and that it made me miss out on thousands of dollars my family desperately could have used
It's VERY annoying to do AT ALL, but even worse when it repeatedly doesn't work for unknown reasons. There are unclear instructions, and the feedback (suggested moving to a darker area when instructions said "well-lit area"). There is no interpretable preview image to determine correct lighting or correct angle. It says "live detection" but doesn't suggest whether one should move, stay still, blink, smile, or what? Very annoying overall.
Why does this survey imply that all that was needed was a sign-in when it actually insisted on a prolonged video capture?
Very helpful and easy to use, my overall experience with the live representative was very good and simple she understood every aspect of her job and gave me a great experience in getting my id verified
Clueless! 14 attempts in Past 3 months since Trump took office. Woke business made worse by Chaplin Doug Collin's! I have to re identify each time I want to ask a simple question or request a simple form and so far after 14 attempts still cannot get in! Anti trump business made worse by Collins lack of leadership
Total bull$#*!. This review is exactly what I was talking about. Why should I have to waste my time on explaining why this is bull$#*!. It should be a very simple process for veterans to get to their doctor or records without having to go through all this trouble.
It took me two days to complete the interview. Because, when it came to photos of my state ID a social security and facial recognition was kicked out numerous times. I believe it was based on discrimination as name is hispanics.
The automated photo-identification comparison between my real image and my driver license photo did not properly function. The whole "ID. ME" registration process was too complicated, with no understanding shown of what data was recorded, and how that may have differed from my regular Social Security website registration, with its own ID and Password. It should be a check-off process with data that has already accepted being shown on screen, with the ability to "Go--Back" and correct. I found it so complex that I never completed the PIN registration. Maybe another time. This is not a well-organized process, The photo ID comparison with my Driver License photo and my live photo never worked, no matter how much I tried. It never showed any feedback as to how close I was coming to an acceptable image comparison. Nor did it say why it was not acceptable. A lot of wasted effort.
Did not save a prior use from another website. Had to remake my account at took 8 tries per side to get the damn drivers license to upload. They don't tell you a max pixel size so have fun cropping the pictures!
After 35 minute set up and information harvesting, was only able to complete 2 transactions, that's their limit.
No pre-notification thats the limitations, not sure if it's per tax year, calendar year or fiscal year.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- McLean, Virginia, United States
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members