Overview
ID.me has a rating of 4.2 stars from 29,072 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ID.me most frequently mention video call, customer service and great experience. ID.me ranks 1st among Software sites.
I have used other face id features before with other apps and company's. I feel like a lot or most of them take too long to verify or activate what I'm trying to do. The other ones make me retry the feature several times and sometimes they never seem to work. With ID. Me it only took me a few seconds to verify and there wasn't any unreasonable y
It took a bit longer than expected to go thru the process. As an IT professional, I highly recommend being patient, and setting up strong security for on-line accounts. Hacking is a very real and frequent threat.
Anything that makes it easier to communicate with governmental agencies is worth a little effort on our part. The downside is having to go through the Multi-Factor Authorization (MFA) over and over again when signing in while going through the set-up process. This is a little bit tedious. I hope it will be helpful when navigating the airport security lines. I will find out in the next few weeks.
I didn't chose to use ID. Me. It was my only choice to submit a simple request through a government website. It required several excessive and unnecessary steps just to get access to the Archives website. And then after uploading a lot of info including biometric data from my phone camera, I had to agree to them sharing the data with others in order to finally access the website I came to in the first place. If you're going to play the role of Big Brother, at least try to be more subtle about it.
Using ID. Me to identify my self was an easy process for me. It was as simple as creating an email account. I did not find site complicated at all. When I was first asked to ID myself through the this website my first thought was "am I going to be able to do it" but then when got got started I thought oh! This is a piece of cake.
I tried Chime with April and after like 4 failed attempts to submit my taxes, I went to Direct Taxes, but this requires to use ID.me
They just need some document photos, but if they cannot identify you with a self-service portal/site you have to use their agents in a short video call (15 minutes of video call + 30 minutes of waiting)
The agent was a nice employee, she explained everything including if the documents I selected to present to her were in the right place.
Then you need to go and login again to ID.me and approve to give them all your data (which you already has submitted). You click in a button to approve and now you can go and do whatever service you wanted to use but you could not because the government needed your identify verified.
No matter how many times I try or how many different codes it generates, I'm always being told they're invalid by the site. I'm trying to use them on and I use it in the allotted time. I don't know what the deal is with the thing but it doesn't work
Account was active but I was put through the mill of having to access an agent to compare me to my previous uploaded ID. Along the way was advised to be aware of hackers. The agent who appeared had black tattoos that covered his face and neck. Although he was polite and well spoken it' a terrible look and should make one question the professionalism of a company that would allow someone with what appears to be gang tats have a sensitive position such as this where they're responsible for the security of very sensitive personal information.
I was apprehensive due the multi-step process to get an account set up and then verifying my identity.
Once I had set up an account, the process was very fluid, moving smoothly from step to step.
Quite impressive, actually. No latency and clear directions. Recommend you use the Google or Bing browser. The setup application does not appear to work with Firefox. This had me frustrated for several minutes.
I was notified that I had to talk to someone on video call i thought to myself here we go this is going to be aggravating but that was not the case at all very friendly helpful and was very quick maybe 5 minutes total great customer service
Overall I had a very good experience with ID. Me. The instructions on the website were easy to understand, clearly explained, helpful and it offers a variety of services. I used it to access federal government tax records. The hardest part for me was taking a selfie video which requires you to open the camera on your phone or your computer to record the video, I usually keep my cell phone camera disabled.
I don't really have much experience with the IRS as far as all of the burden they carry. As a taxpayer i am in the positive as far as money is concerned over the course of my life up to this point. I hope my future income increases so my contribution may be more beneficial to the people of this nation in the future. I apologize for any disruption as i am still learning to be less intraverted and more introverted in my conversational assessments. Sometimes my frustrations get in the way of productive processes. I am coming to the realization of mood swings. I may be going through menopause. Lol. ID. Me did a fine job. Thank-you
I needed to get into IRS web site so I had to identify myself and I did not have the same phone number from when I set up the account. Was happy to get thru and update all and still get on IRS website with no problem. Very pleased to have gone thru I.D. me thank you
Software malfunctions blamed on customer.
I do not appreciate a 3rd party processor demanding my personal data because some private company won a government contract. Interacting with the IRS is not exactly optional.
My problem was caused by an old previous phone number. I couldn't figure out how to solve it. The ID Me app has a video verification feature that was really easy to access and the tech verified my ID quickly. Problem solved.
Had to get help from a VA volunteer, the web site would not accept the photo of my drivers license. The passwords and second ID you have to do is way to much, if some one is going to hack your account they will be able to do it anyway. Most Veterans are to old to be able to get into these websites with out help.
My spirit was verifying my identity with the VA the other day. I was trying to do it online with Government. Ed if that's the correct abbreviation, but they could not verify me after I give them my birthdate my Social Security number or my address everything totally frustrating and then I thought that I remembered wait a minute ID. I will go and check them and hear without a minute of doubt I was verified within five seconds back to me was all inspiring thank you very much, Len.
Ok. A little novel and mildly stressful. Getting pictures taken of my drivers licence has to be repeated three or four times. I has to back up several times and eventually caught on. It was a relief when the drivers licence could finally be processed.
There are a number of steps that you will have to take. Uploading photos of your IDs. Responding to text messages and entering a six digit code to move forward through the process. I tried to use my Linux partition and a Browser that was not cooperative. So after a couple failed attempts I booted into my Microsoft partition. No problems after that. Don't get frustrated. It is not a waste of your time to protect your security. Take a deep Breath if you feel like quitting, slow down and go step by step. I did end up using the video ID. My representative was very professional an competent. Then I received an email with verification steps. Lastly, I logged into my account that I previously created several years ago. Good Luck!
Id.me seems to be a system built by amateurs. It will frustrate your efforts to accomplish anything you set out to do on their website and leave you feeling extremely uncomfortable about having shared sensitive information with a website that is so poorly built and managed. Stay away from Id.me at all costs and stick with hard copy filings!
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members