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ID.me

id.me
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Overview

ID.me has a rating of 4.2 stars from 29,096 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ID.me most frequently mention video call, customer service and great experience. ID.me ranks 1st among Software sites.

service
1,349
value
1,099
shipping
603
returns
593
quality
1,080
This company does not typically respond to reviews
+322
How would you rate ID.me?
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North Carolina
1 review
0 helpful votes
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Security is worth the effort
April 22, 2025

There are a number of steps that you will have to take. Uploading photos of your IDs. Responding to text messages and entering a six digit code to move forward through the process. I tried to use my Linux partition and a Browser that was not cooperative. So after a couple failed attempts I booted into my Microsoft partition. No problems after that. Don't get frustrated. It is not a waste of your time to protect your security. Take a deep Breath if you feel like quitting, slow down and go step by step. I did end up using the video ID. My representative was very professional an competent. Then I received an email with verification steps. Lastly, I logged into my account that I previously created several years ago. Good Luck!

Date of experience: April 11, 2025
Kentucky
1 review
0 helpful votes
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ID.me doesn't work
January 29, 2025

Id.me seems to be a system built by amateurs. It will frustrate your efforts to accomplish anything you set out to do on their website and leave you feeling extremely uncomfortable about having shared sensitive information with a website that is so poorly built and managed. Stay away from Id.me at all costs and stick with hard copy filings!

Date of experience: January 18, 2025
District of Columbia
1 review
0 helpful votes
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Waste of Time
March 27, 2025

It took forever to get through the verification process. Selfies, pictures of documents, questions, back and forth from phone to computer. After is was all done and over with, the IRS never received the information for verification and I had to call the IRS and do their verification. This was a huge waste of time. I do not recommend this service.

Date of experience: March 14, 2025
California
1 review
0 helpful votes
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They lie about re-verification
April 23, 2025

You have to hand over your biometric data in addition to your contact info and government documentation. Everytime. They claim it's like barely more work than setting up a password but it's not true. I hate that they've wriggled themselves into bed with essential government agencies like the IRS and established themselves as the gatekeepers to essential citizen services with no alternative means of online accessibility.

Date of experience: April 12, 2025
Texas
1 review
0 helpful votes
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ID. Me email change
April 21, 2025

Over all the experience was successful but there were a few issues causing a resubmit regarding identification clarification ie. Lighting etc. The process allowed me to register without a visit to the local Social Security office, which was both a time saver and less hassle.

Date of experience: April 10, 2025
Washington
1 review
0 helpful votes
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Trusted
March 11, 2025

This site was quick to verify my info even though I wasn't able to provide my exact military date but still somehow they were able to verify my info 👍 and by signing up with them for a loan for tires it got me a discount which helped in a financial setback, Thank you ID.ME

Date of experience: February 28, 2025
Colombia
1 review
0 helpful votes
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EXCELLENT SERVICE
April 10, 2025

Referees are extremely prompt & patient with those not all that digitally sophisticated! Let us hope the integrity of this system survives & thrives as a "work-around" for the wanton destruction of SSA ongoing caused by DOGE. Stay tuned.

Date of experience: March 31, 2025
California
1 review
0 helpful votes
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Fast and Secure
April 24, 2025

Great way to log-in with security and quick verification. Saves me time and the stress of any possible technical issues every time ID verification is required. Perfect for use with VA medical communications.

Date of experience: April 13, 2025
Connecticut
1 review
0 helpful votes
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Make account
April 23, 2025

Very good and so easy to understand the steps. At first I was hesitant to put my personal information but as I saw the steps it has you take it was safe and I would let my friends and family know that they can use this app without being nervous there info would be safe.

Date of experience: April 12, 2025
New York
1 review
0 helpful votes
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I had a great experience using an online platform to apply for my Tax ID. The process was simple, and the platform guided me step by step, making everything easier to understand—even as someone who wasn't familiar with the paperwork. They provided clear instructions and support throughout, and I received my Tax ID in a reasonable amount of time. It was a very helpful service that made a stressful task much more manageable.

Date of experience: April 14, 2025
Georgia
1 review
0 helpful votes
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Frustrated
April 15, 2025

I logged in through ID. Me and that completed with no problem until it switched me back to Social Security and I got an error message that said something had occurred and cut me off from going any further. I closed my browser and tried several times but got the same results every time. I'm trying to get my SS amount for 2024 for my tax return.

Date of experience: April 4, 2025
New Jersey
1 review
0 helpful votes
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Most of all, reliable and simple.
February 27, 2025

Now, I think online for my personal information needs more powerful safeguards. I believe banks need ID.me. Even if I changed my password, I had a ridiculous problem. It took a lot of time to solve it.

Date of experience: February 17, 2025
Virginia
1 review
0 helpful votes
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Use the right browser.
April 9, 2025

ID. Me is a quick and easy way to access gov't websites. Recently, it has become necessary to be able to selfie authentication. This seems to be problematic if using Brave browser (which may be due to Brave's additional security), and required utilizing Chrome for my camera to interface with ID. Me. Otherwise, it was a smooth use to access the IRS website in my case.

Date of experience: March 30, 2025
Idaho
1 review
0 helpful votes
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Yes… I too felt that emotional trauma of "What happened, Why, I Need to get into my account!" Believe me… it took me by surprise. However, I followed the process and regained my emotions and had to trust the process of getting back into the account. Once I did all the steps it required, it still gave me the confidence that doing those steps would make it very difficult for anyone else pretending to be you to gain access to your account. It took less time the second time through to regain access to my account and I'm so thankful for that! These agencies are making the process simpler and more efficient for each of us. Just Breathe… and trust the process.

Date of experience: April 12, 2025
New York
1 review
0 helpful votes
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First experience
April 24, 2025

Quick and easy the process is very intentional about walking you through it and they help you explain everything that you're signing or clicking on it's pretty easy process I am computer illiterate but that was easy

Date of experience: April 14, 2025
Florida
1 review
0 helpful votes
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THIS SITE SUCKS!
April 17, 2025

Verification of documents on this site is a nightmare that goes beyond verbal definition. I was finally able to do it after almost 30 attempts. And mind you, I have been certified in IT networking.
I was told how much if a debacle this site, but now I have the hellish experience to prove that.

Date of experience: April 6, 2025
Utah
1 review
0 helpful votes
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Easy, fast, and convenient.
April 28, 2025

I discovered a tax liability while preparing my tax returns the weekend before their due date, and was able to go online and (using ID. Me) pay off the deficiency /on a Saturday) before I completed the returns. I didn't need to send a check through the mail and chance having it stolen or compromised.

Date of experience: April 12, 2025
Hawaii
1 review
0 helpful votes
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Confusing
February 4, 2025

When you open a business form and it takes you to your personal Social Security instead... it's confusing. There's 4 places to choose how to enter Federal forms. Better write down, where you can find it, what you signed up with!

Date of experience: January 25, 2025
Pennsylvania
1 review
0 helpful votes
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Scure me
February 25, 2025

I was very satisfied by id me from the security point of view but also the access to information by previous activities, it reassures me to be the only identity of the information, thank you again for the willingness to protect our sensitive information in a catastrophic and formal way

Date of experience: February 15, 2025
North Carolina
1 review
0 helpful votes
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Very bad experience trying to get in to pay my irs bill. It has given me the run a round and made me keep getting another pass word. It would not permit me to make my payment after all of that run a round that I had to struggle through.

Date of experience: March 23, 2025