business logo of ID.me

ID.me

id.me
Write a Review

Overview

ID.me has a rating of 4.2 stars from 29,148 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ID.me most frequently mention video call, customer service and great experience. ID.me ranks 1st among Software sites.

service
1,352
value
1,101
shipping
603
returns
593
quality
1,081
This company does not typically respond to reviews
+325
How would you rate ID.me?
grey star
grey star
grey star
grey star
grey star
Arizona
1 review
0 helpful votes
Follow Sterling B.
Unfollow Sterling B.
Send Message
Share Review
Report Review

Joining ID me
May 5, 2025

Had only one problem computer accepting my documents other than that everything was okay in today's world it is very important to have your potentials guarded look today is technology gaining access to people's information is very easy unfortunately so the better protection we have the better off we will be in making calls to government agencies and other professional agencies sometimes the employees don't know what they're talking about you're on hold for a long time and you finally get someone and they can't help you also all of these places have call centers that's overseas that show you your information and spread around the world and can easily be accessed so the more protection you have in today's world the better chance you might have

Date of experience: April 25, 2025
Tennessee
1 review
0 helpful votes
Follow Caly k.
Unfollow Caly k.
Send Message
Share Review
Report Review

Uploading and verify documents very difficult; had to restart the process several times. Overall, establishing the account was extremely challenging but well worth it in the end. I feel this. Id account will be a more secure platform than the various others previously used.

Date of experience: April 20, 2025
Illinois
1 review
0 helpful votes
Follow Tina M.
Unfollow Tina M.
Send Message
Share Review
Report Review

Highly recommend ID. Me
April 28, 2025

Extremely user friendly process and the agent verification was easy and you were walked through any technical issues that occurred like my camera and microphone setting. You do not have to be an expert in technology to use ID. Me.

Date of experience: April 17, 2025
Georgia
1 review
0 helpful votes
Follow Memori M.
Unfollow Memori M.
Send Message
Share Review
Report Review

Who I am or who I'm not
May 6, 2025

ID. Me ensures that they have accurate information, and all acceptable documents before verifying your identity. This is a relief for anyone who has suffered identity theft or worried about it happening to them. ID. Me will help you in anyway possible. If standards are not with proof of identification, they will make sure you are you before proceeding. The gives you peace of mind when it comes to the IRS and you identity.

Date of experience: April 25, 2025
Florida
1 review
1 helpful vote
Follow Vicki E.
Unfollow Vicki E.
Send Message
Share Review
Report Review

Ridiculously difficult.
April 24, 2025

Online registration didn't work, necessitating a call in confirmation process after three days and three hours of trying. So much for government efficiency under King Trump and his sidekick Moron Musk.

Date of experience: April 14, 2025
New York
1 review
1 helpful vote
Follow l w.
Unfollow l w.
Send Message
Share Review
Report Review

Sucks. Works like was never Beta tested.
April 23, 2025

Since they don't specify which smart devices work with verification system, uploading did NOT work at first. No instructions or useful alerts or error messages are ever given, you're simply looking at a blank screen wondering what the problem is.

Date of experience: April 13, 2025
Pennsylvania
1 review
0 helpful votes
Follow joseph a.
Unfollow joseph a.
Send Message
Share Review
Report Review

American verification.
April 23, 2025

It is super important to have some sort of verification, which has an ID who can identify you are an American citizen. I strongly recommend that you get this completed. It'll protect your identity in the future because there are so many hackers and thieves out there.

Date of experience: April 12, 2025
New York
1 review
0 helpful votes
Follow Leah S.
Unfollow Leah S.
Send Message
Share Review
Report Review

Good ID for Leah
April 30, 2025

It was okay thank you I don't know what else to say thank you *******358 that is my phone number ya can leave me a message if you choose too I am usually busy during the day so early in the evening is good.

Date of experience: April 20, 2025
California
1 review
0 helpful votes
Follow WALI S.
Unfollow WALI S.
Send Message
Share Review
Report Review

Verify Identity
April 25, 2025

I recently used ID. Me to verify my identity for a government service and was impressed by how smooth the entire process was. The platform is secure, user-friendly, and provides clear step-by-step guidance. The video chat feature was also quick and efficient. ID. Me gives full control over personal information, which is a major advantage in today's digital world. Highly recommend this service for anyone needing fast and reliable identity verification.

Date of experience: April 14, 2025
Ohio
1 review
0 helpful votes
Follow Constance H.
Unfollow Constance H.
Send Message
Share Review
Report Review

Important Step
April 24, 2025

Once I signed up for ID Me, getting into the SSA is much easier and with a feeling of security. Make sure you take time to read and understand the instructions. I especially like the face recognition procedure. It is very thorough and, in my opinion, makes it more secure.

Date of experience: April 14, 2025
Georgia
1 review
0 helpful votes
Follow Basit S.
Unfollow Basit S.
Send Message
Share Review
Report Review

Identity verification
April 23, 2025

Easy to work with full confidence. In the past I could reach IRS, Social Security and other official sites directly. There was always a concern whether a genuine site was reached. With ID. Me this concern is resolved.

Date of experience: April 12, 2025
California
1 review
0 helpful votes
Follow Michele S.
Unfollow Michele S.
Send Message
Share Review
Report Review

ID. Me sign up
April 22, 2025

Very easy to comply with requests. 2 thoughts … before the process begins alert the user to have their photo ID or other identifying information ready to go before they begin. Secondly, notify user that a video authentication will be requested so don't have bed head 😂

Date of experience: April 11, 2025
Virginia
2 reviews
0 helpful votes
Follow Akbar B.
Unfollow Akbar B.
Send Message
Share Review
Report Review

Easy As Pie
April 23, 2025

The whole process was painless and went extremely smoothly and just takes under 5 minutes. Considering that this is for our own security especially in this digital scam age, I was happy to do it and expected a lot more difficulty and time than it actually took, so I would highly recommend it.

Date of experience: April 12, 2025
Florida
1 review
0 helpful votes
Follow Will W.
Unfollow Will W.
Send Message
Share Review
Report Review

Finally an easy way!
April 30, 2025

Having all of your log in information saved is the easiest and best way to get into government sites you hardly use. Before this it was a grueling process since I only log once a year at most and never remembered my credentials.

Date of experience: April 20, 2025
Michigan
1 review
0 helpful votes
Follow Eleasar E.
Unfollow Eleasar E.
Send Message
Share Review
Report Review

Professional
April 29, 2025

Instructions were easy to follow. Agent was professional and help me get everything taken care of. Have the physical documents ready. You will need two verifications. I used my state issued ID and social security card.

Date of experience: April 19, 2025
Washington
1 review
0 helpful votes
Follow Rojelio A.
Unfollow Rojelio A.
Send Message
Share Review
Report Review

Directly filing taxes with less hassle.
April 25, 2025

This tax year was easier to file compared to previous years due to the program being simpler and user friendly. The only process that takes more time is setting up the identity verification, but it has guidance to prompt you along the way.

Date of experience: April 14, 2025
New York
1 review
0 helpful votes
Follow TRINA R.
Unfollow TRINA R.
Send Message
Share Review
Report Review

Video verification
April 29, 2025

Proof of who I am. My identifications name date of birth and social I use for my personal resources. No copy of the conversation or record was given to me just my acknowledgement, those are kept in that field of office.

Date of experience: April 19, 2025
Texas
1 review
0 helpful votes
Follow Tim d.
Unfollow Tim d.
Send Message
Share Review
Report Review

Completing the ID. Me sign up proceds
May 6, 2025

I used ID. Me for the first time to complete activation of my Military on-line discount with a major retailer. The process was painless. The prompts were clear and simple to follow. I completed the application process and received approval within ten minutes

Date of experience: April 26, 2025
Virginia
3 reviews
0 helpful votes
Follow Gregory S.
Unfollow Gregory S.
Send Message
Share Review
Report Review

Security enhancement
April 16, 2025

Average! After learning details, changing sign in method went smoothly! Attempts at entering driver's license photo into program was difficult. After putting photo I D on to a contrasting surface, and providing more light, the process outcome materialized and the change from one process to another (I.D. Me) occurred.

Date of experience: April 6, 2025
Florida
1 review
0 helpful votes
Follow Jillian F.
Unfollow Jillian F.
Send Message
Share Review
Report Review

Simple yet frustrating
April 23, 2025

The signing up process and following the steps was very easy. Not one problem at all. After receiving confirmation that I have been verified, it says I can not login to my account and need to contact customer support. Makes no sense and aggravating to say the least!

Date of experience: April 13, 2025