Overview
ID.me has a rating of 4.2 stars from 29,068 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ID.me most frequently mention video call, customer service and great experience. ID.me ranks 1st among Software sites.
I have used ID. Me before when shopping through tractor supply or other places to get qualified for a military discount (spouse) so that I may have funds during this tough time to feed my husband and I's dogs and cat and birds. We use it for a lot to be able to use it through the social security office so I was able to secure my personal information and get a replacement social security card was even better. I really love being able to use this system so easily! The steps and prompts are made so simple for you on the screen.
This is a fast and easy way to create an online identification, to access some government websites such as thr IRS.
The application process was quick and simple and can be completed vis computer and smart phone.
Would recommend this if you need to create an online account.
As I explained already on a short survey. ID. Me gave me a sense of feeling safe with my information. For the fact that my identity has been stolen and hacked. I'm not too trusting to apps these days but I definitely felt safe with ID. Me and yes I would refer others. Thank you all for your help! ID. Me was fast, safe, and attentive!
The signing up process and following the steps was very easy. Not one problem at all. After receiving confirmation that I have been verified, it says I can not login to my account and need to contact customer support. Makes no sense and aggravating to say the least!
I believe that my data is safe and secure, because I cannot access it. I don't agree with the changes made, but I tried to be as prepared as possible, and it was still an initial interaction that left a bad taste in my mouth and quite the headache.
I spent over an hour doing something that would take less than a minute in person. It's completely unnecessary. I was able to update the information I wanted to last year, online, without having to go through this nonsense.
Website didn't work so I had to talk to some representative who could barely speak English. You want more characters for this review. Okay. It was the worst part of my Friday, it wasted a giant chunk of my workday, and the whole experience was like eating glass
AI is developing faster than it's creators can comprehend. Having all you medical, financial, banking and social services under one sign in group is a threat to your identify, lively hood, and security.
Be prepared for long wait times, a virtual agent that gets stuck in a logic loop, obtain multiple case files with unfulfilled promises of a call back and at te end read a statement about your problem being sent to the technical support for resolution.
I'm 72 years old, and my hands are a bit shaky. This made it very difficult to take acceptable (to the app) photos of my documentation. After getting through that ordeal, the app did not approve of my input and directed me to a manual review with an agent (nice young man) which involved 45 minutes of sitting before my monitor to avoid being removed from the queue. Yuck.
After going through the whole multi-step process, I got an error message-"something went wrong". Implying I had to start all over again. I tried three separate means of finding out what to do next and was directed to a chatbot that could not understand the problem, a live help line that bit me on permanent standby and never responded back, and a message on the phone line saying they were so busy I should call back the next day. On the iRS website I never got past the first virtual question asked which served as a gatekeeper for getting g any further. This was a disaster!
My personal experience is good however I need to have access to my brother -in-law's government sites and I'm having trouble adding my name, phone and email to his accounts. The VA has appointed me his fiduciary and we are eventually getting power of attorney. We have POA for medical reasons. Can you get back to me and help with this situation?
If anything fails during the document verification step, you are left without any recourse. ID. Me offers no support contact of any kind -- no email, chat, or phone number. So wait, retry, and hope for the best.
Please try and correct address error when you only get one shot making contact with ID. Me and trying to reach ID. Me again on the phone line is none existent, try going through the day knowing that their is a mistake via the computer system W/IRS and absolutely nothing is important but that call again when you have that information, like saying if this is a life threatening emergency please hang -up and dial (911). Just lots and lots of systematic error.
Difficulty logging in constantly. Horrible security. I have an ID. Me for work and I was forced to use it for my personal dealing about something very not work related and it would not allow me to set up a personal account. I am expecting to get hacked because no company this bulky and inefficient can be effective. IF this is technology making my life easier, then we are screwed.
The process to collect documents for self identification, ultimately is thorough, but options are defined in a piecemeal way. Perhaps, a full list of all the types of ID documents pertinent to a person's circumstance, would be most efficient. (Regarding the time used to select appropriate choices in a 'if this - than that' manner of moving forward in the set up. But ultimately it seems thorough and expect it to be helpful for secure ID verification needs.
Learning experience, I have never done this before. It wasn't time consuming, all the questions needed short and simple answers. Very helpful and informative from respectfully people. Who made the questions easy to understand.
Had multiple valid proof identification, still needed to do a video call, alright fine, had to wait 30 minutes only to have audio errors on the agents end and he didn't know how to fix so he ended the call, waited another 25 minutes for another agent and finally we got the ball rolling only for her to look over the same information that was already displayed. A complete waste of time.
Well i hope you haven't sold my info yet. Cause we all know you will, greedy a$$holes. Im 55 and I have never come across a fat CEO that won't rip you off without missing a meal with there gold digging second wife. Thr information below, it says "optional but it won't let you continue without filling it out.
If you have recently moved to a different address or another state than what your drivers license shows, don't waste your time. You'll go through the whole process and then it will reject you and say that it's an error to verify your identity.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- McLean, Virginia, United States
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members