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ID.me

id.me
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Overview

ID.me has a rating of 4.2 stars from 29,057 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ID.me most frequently mention video call, customer service and great experience. ID.me ranks 1st among Software sites.

service
1,349
value
1,099
shipping
603
returns
593
quality
1,080
This company does not typically respond to reviews
+322
How would you rate ID.me?
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Arizona
1 review
0 helpful votes
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Joining ID me
May 5, 2025

Had only one problem computer accepting my documents other than that everything was okay in today's world it is very important to have your potentials guarded look today is technology gaining access to people's information is very easy unfortunately so the better protection we have the better off we will be in making calls to government agencies and other professional agencies sometimes the employees don't know what they're talking about you're on hold for a long time and you finally get someone and they can't help you also all of these places have call centers that's overseas that show you your information and spread around the world and can easily be accessed so the more protection you have in today's world the better chance you might have

Date of experience: April 25, 2025
Tennessee
1 review
0 helpful votes
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Uploading and verify documents very difficult; had to restart the process several times. Overall, establishing the account was extremely challenging but well worth it in the end. I feel this. Id account will be a more secure platform than the various others previously used.

Date of experience: April 20, 2025
Illinois
1 review
0 helpful votes
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Highly recommend ID. Me
April 28, 2025

Extremely user friendly process and the agent verification was easy and you were walked through any technical issues that occurred like my camera and microphone setting. You do not have to be an expert in technology to use ID. Me.

Date of experience: April 17, 2025
Florida
1 review
1 helpful vote
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Ridiculously difficult.
April 24, 2025

Online registration didn't work, necessitating a call in confirmation process after three days and three hours of trying. So much for government efficiency under King Trump and his sidekick Moron Musk.

Date of experience: April 14, 2025
New York
1 review
1 helpful vote
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Sucks. Works like was never Beta tested.
April 23, 2025

Since they don't specify which smart devices work with verification system, uploading did NOT work at first. No instructions or useful alerts or error messages are ever given, you're simply looking at a blank screen wondering what the problem is.

Date of experience: April 13, 2025
Pennsylvania
1 review
0 helpful votes
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American verification.
April 23, 2025

It is super important to have some sort of verification, which has an ID who can identify you are an American citizen. I strongly recommend that you get this completed. It'll protect your identity in the future because there are so many hackers and thieves out there.

Date of experience: April 12, 2025
Delaware
1 review
1 helpful vote
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I spent over an hour doing something that would take less than a minute in person. It's completely unnecessary. I was able to update the information I wanted to last year, online, without having to go through this nonsense.

Date of experience: April 14, 2025
New York
1 review
0 helpful votes
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Good ID for Leah
April 30, 2025

It was okay thank you I don't know what else to say thank you *******358 that is my phone number ya can leave me a message if you choose too I am usually busy during the day so early in the evening is good.

Date of experience: April 20, 2025
California
1 review
0 helpful votes
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Verify Identity
April 25, 2025

I recently used ID. Me to verify my identity for a government service and was impressed by how smooth the entire process was. The platform is secure, user-friendly, and provides clear step-by-step guidance. The video chat feature was also quick and efficient. ID. Me gives full control over personal information, which is a major advantage in today's digital world. Highly recommend this service for anyone needing fast and reliable identity verification.

Date of experience: April 14, 2025
Ohio
1 review
0 helpful votes
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Important Step
April 24, 2025

Once I signed up for ID Me, getting into the SSA is much easier and with a feeling of security. Make sure you take time to read and understand the instructions. I especially like the face recognition procedure. It is very thorough and, in my opinion, makes it more secure.

Date of experience: April 14, 2025
Georgia
1 review
0 helpful votes
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Identity verification
April 23, 2025

Easy to work with full confidence. In the past I could reach IRS, Social Security and other official sites directly. There was always a concern whether a genuine site was reached. With ID. Me this concern is resolved.

Date of experience: April 12, 2025
California
1 review
0 helpful votes
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ID. Me sign up
April 22, 2025

Very easy to comply with requests. 2 thoughts … before the process begins alert the user to have their photo ID or other identifying information ready to go before they begin. Secondly, notify user that a video authentication will be requested so don't have bed head 😂

Date of experience: April 11, 2025
Virginia
2 reviews
0 helpful votes
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Easy As Pie
April 23, 2025

The whole process was painless and went extremely smoothly and just takes under 5 minutes. Considering that this is for our own security especially in this digital scam age, I was happy to do it and expected a lot more difficulty and time than it actually took, so I would highly recommend it.

Date of experience: April 12, 2025
Ohio
1 review
0 helpful votes
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My review of ID. Me
April 24, 2025

My personal experience is good however I need to have access to my brother -in-law's government sites and I'm having trouble adding my name, phone and email to his accounts. The VA has appointed me his fiduciary and we are eventually getting power of attorney. We have POA for medical reasons. Can you get back to me and help with this situation?

Date of experience: April 14, 2025
Florida
1 review
0 helpful votes
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Finally an easy way!
April 30, 2025

Having all of your log in information saved is the easiest and best way to get into government sites you hardly use. Before this it was a grueling process since I only log once a year at most and never remembered my credentials.

Date of experience: April 20, 2025
Michigan
1 review
0 helpful votes
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Professional
April 29, 2025

Instructions were easy to follow. Agent was professional and help me get everything taken care of. Have the physical documents ready. You will need two verifications. I used my state issued ID and social security card.

Date of experience: April 19, 2025
Washington
1 review
0 helpful votes
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Directly filing taxes with less hassle.
April 25, 2025

This tax year was easier to file compared to previous years due to the program being simpler and user friendly. The only process that takes more time is setting up the identity verification, but it has guidance to prompt you along the way.

Date of experience: April 14, 2025
Netherlands
1 review
0 helpful votes
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Preparing documents for identification
April 29, 2025

The process to collect documents for self identification, ultimately is thorough, but options are defined in a piecemeal way. Perhaps, a full list of all the types of ID documents pertinent to a person's circumstance, would be most efficient. (Regarding the time used to select appropriate choices in a 'if this - than that' manner of moving forward in the set up. But ultimately it seems thorough and expect it to be helpful for secure ID verification needs.

Date of experience: April 19, 2025
New York
1 review
0 helpful votes
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Video verification
April 29, 2025

Proof of who I am. My identifications name date of birth and social I use for my personal resources. No copy of the conversation or record was given to me just my acknowledgement, those are kept in that field of office.

Date of experience: April 19, 2025
Washington
1 review
0 helpful votes
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25 Quebec -retired
April 16, 2025

Summary:
Possible thinking is the mindset of focusing on what can be done rather than what can't. It's optimistic, solution-oriented, and opens the door to creativity, growth, and resilience. Instead of being overwhelmed by problems or doubts, possible thinking encourages action, hope, and progress—even in uncertain situations. It's a powerful mental tool that turns "maybe" into motivation.

Date of experience: April 6, 2025