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The company has garnered mixed feedback regarding its products and customer service. On the positive side, some customers appreciate the effectiveness of the screen protectors and the helpfulness of customer support when addressing claims. However, significant concerns arise over product durability, with many users reporting frequent cracking and issues with the warranty process. Complaints about shipping costs for replacements and perceived inadequacies in customer service are prevalent, suggesting a need for improvement in these areas. Overall, while some customers express satisfaction, many feel let down by product performance and support, indicating room for enhancement in both quality and service.
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I have never had to replace screen protectors in the past. They have always lasted as long as I have the phone. This is the second replacement protector I have had to order since May 2019. I don't drop my phone. I have it in a good protective case but some how it chips on the edge and then splits across the protector.
I love how I don't have to send back my old screen protector to get a replacement. The only thing I didn't like this time around was that the price had increased a couple dollars. It's not a huge deal, but I liked it better when the price was $5-6, of course. Other than that, everything was great!
I purchased a gadget guard when I bought my new phone. I noticed a chip along the edge so I got online and with my warranty they sent me a replacement and I only paid the shipping. Very pleased!
This screen protector is great. I dropped my phone face down on a rock, it broke the protector, but my phone's screen was saved. I sent for a free replacement and received it within a few days. Great product and great warranty.
Great service and product, have used them on multiple phones and they have save them numerous times!
It's very nice to have the new screen which was delivered quickly and i thoroughly enjoy the clean and sleek look of the new screen protector.
This was a re-order as it was time to apply another "coating". Easy to apply and good screen protection.
Gadget guard provided a free replacement screen protector in a time; y manner. I am very pleased. This is a great product.
I have used Gadget Guard for years. It really does work! It has saved me hundreds in screen repairs and phone replacement. When they say the Guard will break not your phone, they mean it! Their replacement guarantee is amazing, whether I break my Guard or just buy a new phone I only pay shipping for a new Guard and have for years. Finally a company that does everything they say they will!
Great screen protection and hassle free replacement if it does break. Have never had the screen damaged with one of these protectors on.
It's perfect for my phone screen, it lasts a good while, I am a mechanic so stuff always falls on my phone and it's always intact thanks to this screen protector.
Yes I received my item and I am very satisfied with it. I would order from Gadget Guard again. The company has exceptional products and receive item in a timely fashion.
Shipping was fast and it was easy to get a replacement delivered to me. The AT&T store also made it easy to apply the new protector.
Have to keep ordering cause they get cracks in them. Not a good product overall. Keep on having to pay 6 bucks for a new one.
Odering was easy as all my previous info there. Did not have to worry if I was ordering the correct one. Came in the mail very quickly. It is so easy to remove the old one and apply the new one. Great company and product!
It is a great product and they are great when I told them the first screen protector was the wrong one they sent me a new one
This is easy. I had used Zagg products before and their process was way longer than yours for receiving a warranty. No sending the broken glass back and that makes it simple.
Answer: Yes. I just replaced mine, for free and free shipping too. The replacement arrived broken so I reached out to Gadget Guard and they sent ANOTHER replacement for the replacement completely for free with zero hassle. As long as you register your original purchased protector screen within the time frame allotted they will replace them for free. Definitely worth the initial investment. Their customer service has been really helpful and quick in my personal experience. I will continue to do business with them.
Answer: Hi John, We are sorry for the trouble you are having with registering your guard. We would love to help with that! Please send a picture of the purchase receipt to support@gadgetguard.com and our Customer Support Team would be happy to help get this taken care of for you. We look forward to hearing from you. Thank you, Gadget Guard
Answer: Hi Farhad! We are certainly happy to help! Due to the privacy afforded on this review site, we are unable to see your specific information. I am concerned if you have sent 3 emails and we have not responded! We strive to respond as quickly as possible, but never longer than 2 business days. Please make sure you are emailing us at support@gadgetguard.com. Our Customer Support Team will be happy to help! Thanks, Gadget Guard
Answer: Legit company, they honored the lifetime warranty and replaced my screen protector with a new one for no charge.