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Gadget GuardReviews 1,583

3.2

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Gadget Guard Reviews Summary

The company has garnered mixed feedback regarding its products and customer service. On the positive side, some customers appreciate the effectiveness of the screen protectors and the helpfulness of customer support when addressing claims. However, significant concerns arise over product durability, with many users reporting frequent cracking and issues with the warranty process. Complaints about shipping costs for replacements and perceived inadequacies in customer service are prevalent, suggesting a need for improvement in these areas. Overall, while some customers express satisfaction, many feel let down by product performance and support, indicating room for enhancement in both quality and service.

This summary is generated by AI, based on text from customer reviews

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Canada
1 review
0 helpful votes
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Great service
May 23, 2019

Never any problems ordering replacements which is why I bought this product in the first place.

I have always received whatever I ordered.

Date of experience: May 21, 2019
New York
1 review
0 helpful votes
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Poor quality
May 22, 2019

The replacement did not last two weeks. It does not seem to be as strong as the original. I am not even aware of dropping it but it already has a scratch across it.

Date of experience: May 20, 2019
Texas
1 review
0 helpful votes
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Great
May 22, 2019

I ordered it and it came in a timely manner and I'm happy with it... thanks

Date of experience: May 19, 2019
Canada
1 review
0 helpful votes
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Haven't applied to phone yet, but ordering and shipping was very easy and timely. I LOVE the product - am looking forward to taking the time and applying, replacing the one I have on my phone at the moment

Date of experience: May 16, 2019
Leslie H.
Florida
1 review
0 helpful votes
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I'm not a "techie" but I found this easy to install on my iPhone 8 Plus. Customer service is great, and I love the quality of the product. Thank you!

Date of experience: May 16, 2019
Georgia
2 reviews
0 helpful votes
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Thank you for the quick response and timely replacement. My phone is still in great shape. I'm amazed - especially sense I have dropped it more than once. I will always purchase your products.

Date of experience: May 16, 2019
Georgia
1 review
0 helpful votes
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I recently requested a replacement and was sent the wrong size... used the chat feature with customer service and all was taken care of and had my replacement within days. Appreciate the effort to make sure I was taken care of quickly and efficiently. Would definitely recommend to anyone!

Date of experience: May 16, 2019
New Hampshire
1 review
0 helpful votes
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This is the best phone guard I have used. My current guard got a very small chip on the side and when I used my fingernail to see what it was my guard got a "rock chip" on the side. Forgot this had a life time warranty, requested a replacement and it arrived within a few days. Installed very easily with no issues. Yes I had to pay a shipping cost to get the replacement.

Date of experience: May 15, 2019
Wisconsin
2 reviews
1 helpful vote
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Did it's job
May 15, 2019

I actually bought two, one for each child. Both have already broken but they did it's job and protected the screen. Replacements were easy to get, although you have to pay for shipping, so it isn't free. Had to put on, though... even with the instructions.

Date of experience: May 15, 2019
New Mexico
1 review
0 helpful votes
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The warranty and service are honored immediately. They send replacements out quickly. I did have a problem when I first applied it, in that the placement affected the volume. So I reapplied but it lost "stickiness" and now I need to order another. The last protector on it (gadget guard) held up well and protected two drops.

Date of experience: May 14, 2019
Illinois
1 review
0 helpful votes
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Already broke
May 14, 2019

I put the screen on in the evening and didnt use it all night to give it time to seal. Next morning it fell maybe 2-3 inches and the whole screen protector shattered.

Date of experience: May 14, 2019
Wisconsin
1 review
0 helpful votes
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Amazing service
May 15, 2019

Didn't take me long to request the replacement and it showed up within a few days (paying extra). Great turn around.

Date of experience: May 14, 2019
Texas
1 review
0 helpful votes
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Why bother?
May 13, 2019

I used the warranty because I needed to replace a phone guard for my phone, and yes I received the package, but when I went to the Sprint store to have help installing the guard on my phone, the ACTUAL GUARD wasn't in the package!
Unbelievable... I didn't even open the package, I just soon assumed everything was in there!

Date of experience: May 13, 2019
Kentucky
1 review
0 helpful votes
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Thanks
May 15, 2019

I find it difficult to order a replacement but I kept pursuing a customer rep to help me and it finally worked to get it ordered. How many replacements can I get if it the replacement cracks? Yes, I'm not happy about the shipping costs but beats the initial purchase again. How do I replace this cover if it breaks again? Use the original invoice?

Date of experience: May 13, 2019
Virginia
2 reviews
0 helpful votes
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Quick service. Easy ordering. My information kept so all I have to to do is pay my $10. Love your service

Date of experience: May 13, 2019
Wyoming
1 review
0 helpful votes
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Easy and quick
May 15, 2019

Easy ordering process, quick delivery, helpful instructions, both for ordering and installing product

Date of experience: May 13, 2019
Ohio
1 review
0 helpful votes
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Clutch!
May 15, 2019

This is my second time ordering a screen protector because I just keep dropping my phone. But I love it because the install is so easy & my phone now looks brand new again. Thanks so much for this company!

Date of experience: May 13, 2019
Colorado
2 reviews
2 helpful votes
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I have had two cracks in my screen protectors in the past year. Both times, my phone screen was unharmed, so it did its job. I got my free replacements quickly and with minimal shipping costs ($5.99) both times because the product was registered. The installation is easy and I have had no problems with this product. It is crystal clear and doesn't impede texting. Overall, I am very happy with this product.

Date of experience: May 11, 2019
Texas
3 reviews
0 helpful votes
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I had to choose between saving a toddler and holding my phone. Thank goodness for Gadgetguard! Although the screen protector cracked, it did its job and Gadgetguard sent a replacement promptly. I am a very happy customer!

Date of experience: May 10, 2019
Texas
1 review
0 helpful votes
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Review
May 10, 2019

Received my order on time and the correct product. Thank you for good customer service...

Date of experience: May 9, 2019