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The company has garnered mixed feedback regarding its products and customer service. On the positive side, some customers appreciate the effectiveness of the screen protectors and the helpfulness of customer support when addressing claims. However, significant concerns arise over product durability, with many users reporting frequent cracking and issues with the warranty process. Complaints about shipping costs for replacements and perceived inadequacies in customer service are prevalent, suggesting a need for improvement in these areas. Overall, while some customers express satisfaction, many feel let down by product performance and support, indicating room for enhancement in both quality and service.
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Although the phone model number and the screensaver number matched, the screensaver is a bit too big causing the phone case to push it off the screen. It also covers the camera lens.
This screensaver has saved my butt more times than I can say. I am always dropping my phone. This is the 2nd time I have replaced the screensaver and each time I only have to pay a minimal charge, far less than if I have to replace the actual phone screen. The new screen comes in a well padded envelope and they follow up with you to make sure you received the product. I will definitely purchase this screensaver again when I purchase my next phone!
This is my favorite screen protector. I can not stress enough how much it protects your phone. I crack screens easily, but gadget guard has always left my phone with out cracks or scratches.
Easy to order. However was not expecting to have to reapply so frequently. It was easy to reorder. The information regarding the shipping was accurate and timely.
To the customer service rep:
While at home on vacation, I stopped at the Verizon store in Moorhead, Mn to see if my screen saver could be replaced. The rep told me that it could and had a protection plan on it, only costing me under 8.00. Thank you for saving me lots of time, money and friendly helpful service and speedy delivery. Much more affordable than the 40.00 I was previously told.
Gadgetguard backs what they sell! Incredible customer service! Their website is easy to follow also.
I like this product because the company is accountable for their quality. I think in my opinion if a company claims their quality to be the highest or best on the market if for any reason their product fails they should take accountability for their statement. As gadgetguard states a warranty for life I appreciate that because I feel safe knowing that gadgetguard does have my back.
I love that I can just go on the website, click a few times and I have a new screen protector on the way. It's so easy, and by now I'm not even intimidated to install by myself. I feel so much better about my phone being well-protected, too. I've gotten several replacements, and have never had an issue with them being cracked upon delivery.
Have bought these for personal Iphone and IPad, and love these. Have started buying the product for work phones and pads. Have no problem with them. They do what they are supposed to do, protect the screens.
I dropped my phone and thought for sure I had to replace my screen, but the shield saved my device! And ordering a replacement was so easy...
After my original gadget guard screen protector cracked, ordering a replacement was quick and easy and the replacement arrived within 1 week after paying about $10 for standard shipping.
My screen glass protector got broken. I did summit my claim to request a replacement and in a week came in the mail. Great service
I'm a little upset on how the price went up. Im a hard working man and live pay check to paycheck. Please drop the price to us unlucky fellers.
Product always arrives in a timely manner. But they do not last long, at $5.99 for shipping each time. I'm not sure in the long run it's worth it.
I have gadgetguard screen protectors on my phones, and those of my children. My son works in construction and sadly is phone pays the price. This company insures his screen, and warranties their glass protectors. Yes i pay for shipping on each one, but they've replaced quite a few for me. Won't buy any other brand
I received my orderAnd the next day it's already got parts that are peeling back. My first screen I only had for a month and I had several areas that were peeling back. I have not dropped my phone at all.
Thank you for a great little safe guard for my phone! If I had not purchased this screen saver it would have cost me several new phones already. Love the replacement policy!
This was a replacement warranty. It was easy to order the replacement online and it came within 2 days. Perfect!
GadgetGuard does the job! My phone screen is saved from my multiple drops. When I request a replacement, all is done quickly & without question online. I get it in the mail in just a few days! Perfect! Thanks!
Answer: Yes. I just replaced mine, for free and free shipping too. The replacement arrived broken so I reached out to Gadget Guard and they sent ANOTHER replacement for the replacement completely for free with zero hassle. As long as you register your original purchased protector screen within the time frame allotted they will replace them for free. Definitely worth the initial investment. Their customer service has been really helpful and quick in my personal experience. I will continue to do business with them.
Answer: Hi John, We are sorry for the trouble you are having with registering your guard. We would love to help with that! Please send a picture of the purchase receipt to support@gadgetguard.com and our Customer Support Team would be happy to help get this taken care of for you. We look forward to hearing from you. Thank you, Gadget Guard
Answer: Hi Farhad! We are certainly happy to help! Due to the privacy afforded on this review site, we are unable to see your specific information. I am concerned if you have sent 3 emails and we have not responded! We strive to respond as quickly as possible, but never longer than 2 business days. Please make sure you are emailing us at support@gadgetguard.com. Our Customer Support Team will be happy to help! Thanks, Gadget Guard
Answer: Legit company, they honored the lifetime warranty and replaced my screen protector with a new one for no charge.