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The company has garnered mixed feedback regarding its products and customer service. On the positive side, some customers appreciate the effectiveness of the screen protectors and the helpfulness of customer support when addressing claims. However, significant concerns arise over product durability, with many users reporting frequent cracking and issues with the warranty process. Complaints about shipping costs for replacements and perceived inadequacies in customer service are prevalent, suggesting a need for improvement in these areas. Overall, while some customers express satisfaction, many feel let down by product performance and support, indicating room for enhancement in both quality and service.
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Gadget guard gave me no problems with my replacing my screen protector. I have dropped my phone almost twice a day, this screen protector saved my phone for about a year before having to be replaced. I received my replacement quickly and the customer service reps helped me with other issues as well. I will be using this product in the future.
I loved the installation video. Watched it twice and then put the product on my phone. Everything went perfectly. Very, very satisfied.
Not only have I loved my Gadget Guard Black Ice screen for years, but it has also truly been a "phone saver" on NUMEROUS occasions! Easy to register and quick and easy to order a replacement. Ships quickly. Never once had an issue with the product or the company. Definitely recommend!
With No pin, I no longer have a warranty, therefore it was a waste of $10. I would've paid full price to include the pin, however I did not know. So I now have another coat of this on my phone and an expired warranty.
Thought it was just my screen protector that was cracked, but when changing to the new product, found a few cracks on my phone screen. There goes my trade in value on my galaxy 8
Did a great job protecting my phone after being run over by a car. Great customer service. Will use on my next purchase. Highly recommend the product and company.
Delivered in a timely manner, well packaged. I actually havent opened it yet but I dont think there will be any issues.
Dropped my phone and cracked up the screen protector pretty bad. Not a scratch on the screen though.
Received my wife's 2nd new screen protector and just like the last time. I got it fast. Ordering one or very simple and easy. That what I like..
Good quality, so convenience! I recommend to buy Gadgetguard, I just renewed for 1 more year. Any time my screen protector is cracked I order a new one and I pay just the shipping.
Very quick delivery. Thanks. I love your product. It does scratch easy. I can't get my keys next to my phone in my purse, but I definitely love it and I try to keep it from being near my keys.
Said it was for 42-44 mm Apple Watch. Package said 42 mm. Instructions were for a phone. Kind of disappointed in the item
You always get my replacement screens out promptly! Great service and products, gadget gauges screens always protect my iPhone glass and so far my iPhones have not been damaged.
Claim was fast and convenient that all what I need from companies. Tell me what you are them for and do. This corporation prove they mean repeat business and deserving customer referrals.
I ordered a replacement Gadgetguard for my phone. I ordered the wrong one which I discovered within minutes. I was able to do an on-line chat with one of their customer service reps who was able to cancel my order and reorder the correct part within minutes. She was very efficient. Then I received an email that had our entire conversation documented. It was amazing and so easy! I will use them again without hesitation!
Replacement came in timely fashion product saved my phone from damage. Great product! I Will buy again on next phone.
Easy to order replacement for severely cracked phone screen. Quick delivery and easy to put on phone. Also provides great protection for child who drops phone a lot!
I appreciate Gadgetguard for reminding me to check in on my warranty. I also very much appreciate that the company offers a discounted kit for maintenance protection of my device screen.
I love these! Especially when they have a lifetime warranty! I'm very clumsy and this has saved my real phone screen countless times.
I couldn't order my free insured Black Ice screen protector because I put in an email for myself that didn't exist, the friendly customer service reps didn't give up on me until they found out what the problem was. Thank you so much!
Answer: Yes. I just replaced mine, for free and free shipping too. The replacement arrived broken so I reached out to Gadget Guard and they sent ANOTHER replacement for the replacement completely for free with zero hassle. As long as you register your original purchased protector screen within the time frame allotted they will replace them for free. Definitely worth the initial investment. Their customer service has been really helpful and quick in my personal experience. I will continue to do business with them.
Answer: Hi John, We are sorry for the trouble you are having with registering your guard. We would love to help with that! Please send a picture of the purchase receipt to support@gadgetguard.com and our Customer Support Team would be happy to help get this taken care of for you. We look forward to hearing from you. Thank you, Gadget Guard
Answer: Hi Farhad! We are certainly happy to help! Due to the privacy afforded on this review site, we are unable to see your specific information. I am concerned if you have sent 3 emails and we have not responded! We strive to respond as quickly as possible, but never longer than 2 business days. Please make sure you are emailing us at support@gadgetguard.com. Our Customer Support Team will be happy to help! Thanks, Gadget Guard
Answer: Legit company, they honored the lifetime warranty and replaced my screen protector with a new one for no charge.