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The company has garnered mixed feedback regarding its products and customer service. On the positive side, some customers appreciate the effectiveness of the screen protectors and the helpfulness of customer support when addressing claims. However, significant concerns arise over product durability, with many users reporting frequent cracking and issues with the warranty process. Complaints about shipping costs for replacements and perceived inadequacies in customer service are prevalent, suggesting a need for improvement in these areas. Overall, while some customers express satisfaction, many feel let down by product performance and support, indicating room for enhancement in both quality and service.
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Screen protector cracked just 3 days after installing as per manufacturers video instructions. This is the 3rd protector required in less than a year
The phone is well cared for and never abused or dropped. Very disappointed
I love this screen protector! It's saved me so much money as a mom of a very active toddler who likes to throw things. I'm pretty sure that I would have had to purchase at least two new phones if I didn't have my gadget guard!
Product was easy to apply. There was no issue with it but you can't even tell if it's really on there and I guess that's the point. I think I'd feel better if I knew there was something there or a way to tell the new layer of protection had been added. There customer service was awesome. Please be aware though this product cannot be bought on Amazon.com. I found that out the hard way as it is not authorized to be sold there.
I cracked my glass screen protector within a few weeks, made a claim and received a new one within a few days! Such an amazing deal.
Took about a week but it got here. No way to registrar replacement screen saver. Works better for me to put it on than a sales rep
This is a good screen protector nice and clear seems very durable my only problem was putting it on I missed a speck of dust and it caused a very visible bubble
Product very difficult to remain clean before install. I guess dust from the air got on it. Disappointed it the effect. Matched the curve of my phone perfectly. But it's now dirty and no way to fix it.
We love these protectors every time we get a new phone we get their protectors they stand behind their products. They are fast delivery and east to order..
One of the better protectors I've ever used. It DID shatter. But my phone was still in great shape. What I loved is that when I went to replace it all I had to pay was shipping.
Delivery was Very fast & excellent quality. I've bought these products before & am very impressed with them.
Had a uag protector since purchase, I think this is 4 or 5 replacements. Got this protection Aug 10.2018 10$ each the round edge is the problem.
It protects the screen great but its difficult to keep once the sides loose the stickiness. I got a replacement and its sticking fine but I have to press hard on my screen to be able to use it because of it not sticking on he center.
When I needed a replacement, it was so easy. I received the replacement in approximately 2 weeks. It was so easy.
I am extremely satisfied with this product & warranty! Meets expectations for price & quality. Also easy to put on your phone with easy directions.
This is the second time I ordered a replacement for my Note 9 screen protector. I am very pleased with how fast it is to order the product.
This protector was placed on my phone at my local store and they are my new favorite! Previous I only used the other brand but I now love these!
It was easy to get a new replacement. I do not think it should cost so much for delivery. It does not weigh that much. I have not put it on yet. We shall see.
I ordered the 13" reusable privacy display guard for MacBook Pro but I got one for a MacBook Air. I really like it though, good quality so hopefully it'll be easy to work with them and get the right one.
Great job yes. The shipping could have been a bit quicker. I have these on all the household phones and they are well worth there money. You cannot go without. Sometimes it's a pain to go to the store to have the new o e put in because I don't tginj I can do it that great! Other than that I love the fact that I can return the old one and replace it quickly.
With two young daughters it is extremely important to have a screen protector on the phones. It is great to know Gadget Guard stands behind the product and sends a replacement if (when :)) they drop and crack it.
Answer: Yes. I just replaced mine, for free and free shipping too. The replacement arrived broken so I reached out to Gadget Guard and they sent ANOTHER replacement for the replacement completely for free with zero hassle. As long as you register your original purchased protector screen within the time frame allotted they will replace them for free. Definitely worth the initial investment. Their customer service has been really helpful and quick in my personal experience. I will continue to do business with them.
Answer: Hi John, We are sorry for the trouble you are having with registering your guard. We would love to help with that! Please send a picture of the purchase receipt to support@gadgetguard.com and our Customer Support Team would be happy to help get this taken care of for you. We look forward to hearing from you. Thank you, Gadget Guard
Answer: Hi Farhad! We are certainly happy to help! Due to the privacy afforded on this review site, we are unable to see your specific information. I am concerned if you have sent 3 emails and we have not responded! We strive to respond as quickly as possible, but never longer than 2 business days. Please make sure you are emailing us at support@gadgetguard.com. Our Customer Support Team will be happy to help! Thanks, Gadget Guard
Answer: Legit company, they honored the lifetime warranty and replaced my screen protector with a new one for no charge.
Hi Heather. Thank you for your feedback. We are sorry to hear that you have had so many replacements. The guard is designed to absorb impacts and scratches so that your phone screen doesn't – this could happen on the very first day. If it is scratched or cracked that typically means it is doing its job and that is why we have the replacement warranty. In addition, some phones, especially those with a curved screens, are more prone to subtle impacts that weaken the glass (screen protector or phones glass). All of that said, we want you to have a great experience. With so many product options for so many phone models, we encourage you to reach out to our Customer Support Team at support@gadgetguard.com. They may be able to help determine if there are options to improve your experience. They will be happy to assist you!