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Gadget Guard Reviews Summary
The company has garnered mixed feedback regarding its products and customer service. On the positive side, some customers appreciate the effectiveness of the screen protectors and the helpfulness of customer support when addressing claims. However, significant concerns arise over product durability, with many users reporting frequent cracking and issues with the warranty process. Complaints about shipping costs for replacements and perceived inadequacies in customer service are prevalent, suggesting a need for improvement in these areas. Overall, while some customers express satisfaction, many feel let down by product performance and support, indicating room for enhancement in both quality and service.
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It's unfortunate that you use USPS in the shipping process. They delayed my order one day. UPS said a certain day to be received by 9pm and I didn't get it till the next day.
I ordered a Samsung Galaxy J7 2018 and rec'd the Galaxy J7 2015! Unless they r the same haven't opened
I've replaced more screen protectors through this company than any other. I would prefer a more shock resistant style that does shatter when dropped.
Thank you for the quick response. I had my protective cover for 12 months then decided to replace it. I am. sure this one will last just as long.
Love the frequent updates about my order. Good product that the company takes many steps to help customers install properly
They never disappoint. One of the best companies and product out there. You can't go wrong. I have never had a problem in all the years and with each phone I have I always buy this product to protect it love the protection
Thank you
I like gadget guard, the only thing that sucks us you have to place orders seperately, so if my daughter's iPhone case needs to be replaced and my Moto play 2, I have to place 2 separate orders and pay shipping both times
I enjoy having a lifetime warranty on the screen protector, but the last one that I put on lasted 2 days before it was already cracked (that was the 2nd screen protector.) The 1st one I bought lasted about a week before it became cracked, I am hoping this screen guard lasts longer before becoming cracked. I appreciate the lifetime warranty, but if the quality does not improve I will be buying from another company.
Xr iPhone replacement no problems and fast. Customer service helped get right one for my phone. I would use this guard when I buy new phone.
This is the second screen I have broken and they have replaced it really quickly both times. They work great and protect the phone well!
I love this product and the company. Handled all of my needs or concerns in a timely, friendly, painless manner. They have excellent customer service and stand by their word. We had a screen break while this product was on it (not because of a simple drop. My daughter actually fell off her bike, with phone in hand, and hit the pavement pretty hard) but Gadget Guard stepped up to the plate and gave us everything we needed to have it replaced. And they paid for the repair as soon as it was done (I was aware of their replacement policy before I filed a claim. Gadget Guard clearly states there is only 1 free screen replacement, if the issue comes up, while using their product. So I was well aware of the fact that if I still wanted warranty coverage on the new screen I would have to purchase another screen protector). The only thing I would like to see change are the shipping charges. It's gone up almost $4 over the years (but so has everything else). Other than that, they are wonderful.
2 day shipping ended up being 5 day shipping and i cracked my actual screen waiting for my replacement. (I took the cracked protector off after 3 days thinking it would have to be at my house by then. But nope). Thanks gadget guard
Really appreciate the great customer service and fast reaction time by the GadgetGuard. It is a game changer.
I ordered a replacement gadget guard ice screen protector as my previous one had broken (by design) from numerous phone drops. The item arrived within 5 days. The directions for installation were clear and the new protector went on without a hitch. Simple, efficient replacement process. Thanks, gadgetguard.
You pay a little more, but Gadgetguard stands behind their product. That goes a long way in my book!
Although there was a small hiccup with a screen guard for a brand new phone. GadgetGuard corrected the issue and sent out the correct screen guard. I am 110% happy with the service I received from GadgetGuard. Their customer service was excellent. And absurdly quick! I had responded by E-Mail via my phone and by the time I walked upstairs and sat at my computer I had a response from their customer service! (Mind Blown). If you want a good product and a company that will back it. Go Gadget Guard or Go home. Unfortunately I'm using my phone to post this and my phone can not take a picture of itself. That would break the time space continuum, cause a paradox, etc... Not trying to create a black hole. Sorry.
My daughters screen guard cracked after about a year and I had the warranty on it. Ordered up and just paid for shipping. Great job!
Love the product. Phone is protected with no peeling or yellowing. Would highly recommend. Easy to put on and strong.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members