The company has garnered significant negative feedback regarding its customer service and product delivery. Common complaints include late deliveries, poor-quality flowers, and unresponsive support, leading to customer frustration and disappointment. Many customers have reported receiving arrangements that did not match their orders, contributing to feelings of being misled. Conversely, a small number of reviews highlight satisfaction with the quality and variety of flowers when orders are fulfilled correctly. Overall, the prevailing sentiment suggests a lack of reliability and accountability, indicating a critical need for improvements in service and product consistency.
This summary is generated by AI, based on text from customer reviews
Easy site to use. Will respond more once order is delivered.
I received excellent service from this merchant. The container shown in the picture was not available. I was contacted by phone and by email to alert me of this. A similar container was sub'ed and the arrangement was del'ed without delay. Very satisfied with my service.
So very easy. The product was beautiful, the website was very easy to navigate, and the flowers arrived unbelievably quickly. Will definitely be my go to website for flowers in the future.
Quick and easy ordering process. Great selection. Delivery was fantastic! Shipping was a little high and arraignment wasn't the same as the photo but happy overall. I will use them again!
Fast delivery! And the flowers were gorgeous!
I don't know how happy I am withy the product, because unfortunately I didn't see it.
I thought it was a little expensive but my friend who got the flowers really liked them
Love how easy it is to order online, also a huge and beautiful selection to choose from.
Delivery was fast and the balloons were fine. Make sure you search for coupons and discounts on the site since prices may vary a lot.
Great service center, placed order in less than 20 minutes. Thanks
Delivery was 90 minutes past promised time.
The service & handling charge seems like a lot...
Great products and service. On time as promised. Flower were beautiful!
Very easy very happy with it
Pretty easy process and good prices,cant wait to see what the flowers look like!
The free shipping sold me! Thank you!
Weee aaahooooei
I was very upset at how long it took to get my order
You guys have amazing prices and deals and service that is quick and efficient - i am telling all my friends & family about this site
Everything was good. Would use again.
I left the website because price too high, received an email to waive the **.** then still wasnt waived?!
Flower arrangement was very small and flowers didnt look very fresh.
Over I was just not impressed.
Answer: Truthfully I was so livid when I spoke with them that I demanded my money back since it was their error and demanded they send me an email as confirmation that I cancelled the order and that I would receive a total refund. Hope that helps
Answer: I'm sorry in advance
Answer: My delivery came at 640pm on the day it was scheduled, I checked several times during the day and couldn't get anything but thst the delivery was scheduled.
Answer: Yes I have been informed that it will be recovered due to flowers not being delivered.
Answer: That's how this company works. You can't trust a date that they've promised they'll meet. I'd get a refund, and shop elsewhere.