FlowerAura Reviews Summary
FlowerAura has a rating of 2.7 stars from 1,125 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FlowerAura most frequently mention customer care, next day and order anything. FlowerAura ranks 8th among Flower Delivery sites.
Instant Feedback
Always happy with the service and quality of the product. Tasty cake...
Awesome cake and taste and always love to bake cake online from floweraura...
Hey,
Thank you for sharing your feedback. We are glad that you had a good experience with us. Reviews like these are highly motivating for the team.
Looking forward to serve you again soon:)
Cheers! - Team Floweraura
Didnt deliver what was shown in pictures and reviews, customer resolution was unaccaptable for 2,600 order they want to refund 300
Dear Customer,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Regarding this escalation, we would like to inform you that a complete refund has been initiated and this amount will get credited back to your source account within 2-3 working days.
Regards
Floweraura Team
I have ordered a cake for my girlfriend birthday. Awesome design scrumptious cake very nicely served and delivered within the given tym slot.
Dear Customer,
Thank you for sharing your feedback. We are glad that you had a good experience with us. Reviews like these are highly motivating for the team.
Looking forward to serve you again soon:)
Cheers! - Team Floweraura
Extremely disappointed in the quality of the flowers that they delivered... and very embarrassing for me that the gift from me was so really bad.
Attaching the picture of the flowers that they delivered today, this is the way they looked when they delivered them. They requested to send a replacement since they said they had run out of what I had ordered. My order was for Rs 1,999. The flowers and greens are so dried up, limp, and drooping like they are many days old. I normally use some other suppliers for sending flowers, this was the first time I used Flower Aura... will never use them again! Strongly recommend you dont either.
Another point to note in their responses to the negative comments - they say they are unhappy about the way things went, not sorry that they messed up.
Dear Customer,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number at wecare@floweraura.com so that we can resolve this on a priority basis.
Regards
Floweraura Team
Exceptionally poor service. On March 9th, I purchased a bouquet for my fiancée, but she never received it. I received a message from the staff stating that it had been delivered. I've been emailing them about my problem since that day, but the team keeps answering, claiming it's been delivered. I've requested a refund several times, but they keep denying it. If I had the option to give a negative star, I would give them a negative 5 star.
I would never recommend doing business with Floweraura to anyone.
Dear Customer,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number at wecare@floweraura.com so that we can resolve this on a priority basis.
Regards
Floweraura Team
Excellent cake. Did not get order confirmation email initially. Contacted support team and Mr. Pawan Chaudhary checked it immediately and confirmed.
Happy with the service.
Dear Customer,
Thank you for sharing your feedback. We are glad that you had a good experience with us. Reviews like these are highly motivating for the team.
Looking forward to serve you again soon:)
Cheers! - Team Floweraura
Thank you so much Mr. Sonu sir for your prompt and awesome support.
I wanted fast delivery and you made it easy for me.
Best regards with many thanks
Ankur Mishra
Hey Ankur,
Thank you for sharing your feedback. We are glad that you had a good experience with us. Reviews like these are highly motivating for the team.
Looking forward to serve you again soon:)
Cheers! - Team Floweraura
The flowers, cake, teddy & chocolates I ordered today for my niece got delivered within a couple of hours from me putting the order through.
Very impressive
Christine
Australia
Hey Christine,
Thank you for sharing your feedback. We are glad that you had a good experience with us. Reviews like these are highly motivating for the team.
Looking forward to serve you again soon:)
Cheers! - Team Floweraura
To be honest, the cartoon cake quality exceeded way more than expected. Wish I could give them more than 5 stars.
Hey Ramesh,
Thank you for sharing your feedback. We are glad that you had a good experience with us. Reviews like these are highly motivating for the team.
Looking forward to serve you again soon:)
Cheers! - Team Floweraura
Order# *******
Ordered for Valentine's Day but never delivered. No response at all from the customer service team. Phone always comes busy. It just ruins your occasion. Never ever order from here. I need a refund of money but there is no way to contact them.
Dear Customer,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number at wecare@floweraura.com so that we can resolve this on a priority basis.
Regards
Floweraura Team
I ordered a Birthday Cake.
Floweraura continue to change the delivery time and i have to follow up on delivery as floweraura is least bothered once you have paid.
Order was supposed to be delivered between 11 am to 1 pm but till 7:30 pm it is not delivered.
All my surprise has gone for a toss and purpose of giving is lost.
By the time they delivery (Not sure by when) person has already left home for his evening bash.
Dear Customer,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number at wecare@floweraura.com so that we can resolve this on a priority basis.
Regards
Floweraura Team
Ordered flowers from USA to be delivered in Chennai. Flowers were not delivered under the pretext that address was not correct, even tho it was. If you are ordering from overseas this is not a trusted vendor, spend your money elsewhere.
Dear Customer,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number at wecare@floweraura.com so that we can resolve this on a priority basis.
Regards
Floweraura Team
Service was good. Sonu was helpful in solving my issue and prompt with the service and help. I am completely happy
Hey,
Thank you for sharing your feedback. We are glad that you had a good experience with us. Reviews like these are highly motivating for the team.
Looking forward to serve you again soon:)
Cheers! - Team Floweraura
Ordered an expensive bouquet from Floweraura as a gift for someone. Later on I learnt that they delivered a cheaper bouquet of same flowers. They admitted that it was a mistake from their side but didn't agree to refund the difference in price of the two bouquets.
As per their reviews from different websites, it is clear that this was an intentional mess up. They deliver cheaper items when you order items as gifts as it is less likely that the actual customer ever comes to know about it.
This is a cheap way of making money. I strongly recommend you to block them.
Dear Customer,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number at wecare@floweraura.com so that we can resolve this on a priority basis.
Regards
Floweraura Team
Floweraura is providing nice services in terms of quality, on time delivery also provide new offers to its CX time to time which makes an occasion very special for our love ones
Dear Kajal,
Thank you for sharing your feedback! We are so happy that you are happy. We will surely let our Team know how good they are at what they do.
Looking forward to serve you again soon:)
Cheers! Team Floweraura
Customer service are very good in floweraura. Product is also good taste is also good they deliver on time.
Dear Nishkarsh,
Thank you for sharing your feedback! We are so happy that you are happy. We will surely let our Team know how good they are at what they do.
Looking forward to serve you again soon:)
Cheers! Team Floweraura
I always use Floweraura whenever an occasion comes, I trust them for my each order and they never fail to amaze me. Cheers to Floweraura!
Hey,
Thank you for sharing your feedback. We are glad that you had a good experience with us. Reviews like these are highly motivating for the team.
Looking forward to serve you again soon:)
Cheers! - Team Floweraura
The cake I sent my friend was rotten and the design was all spoiled, it looked horrible and could not be eaten. I wrote a complaint and I never heard back from them.
Hey Aastha,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number at wecare@floweraura.com so that we can resolve this on a priority basis.
I had ordered Guitarist service on videocall on my wife's birthday. The Guitarist guy Harsh ruin our occasion as he did not call on time and I did not got any support from Floweraura. Guitarist voice was good but he supposed to wish my wife & say something which he should say for the songs I chose for her but he did not sung any birthday song along with it.
Hey Vaibhav,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number at wecare@floweraura.com so that we can resolve this on a priority basis.
From the business
FlowerAura: Best renowned name for online flower delivery services here in India. Buy & send flowers, cakes, chocolate bouquet & Valentine gifts across India. Avail Same day delivery of Flowers & Cakes in your city Now!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey,
Thank you for sharing your feedback. We are glad that you had a good experience with us. Reviews like these are highly motivating for the team.
Looking forward to serve you again soon:)
Cheers! - Team Floweraura